Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.74

“Mat fits perfectly. The only thing I don't care for is that it is super shiny”

Thanks for your review! We're so glad your mats fit perfectly! As for the shine, it looks like you purchased our Crystal finish. This finish is ultra-smooth and reflective. In the future, should you be interested in a less shiny mat, we do offer a textured option called Riverstone (textured on one side, flat/smooth on the other - making it reversible). We hope this is helpful. Thanks again!

“It was a quarter of an inch short of 8 feet and for the other part, it was a quarter of an inch long.”

Helpful Report

We're so sorry to hear your mat was not as you expected. That's certainly not what we want! Our team attempted to reach out to assist, but were unable to reach you. Should you believe a mistake was made, we'd truly like to resolve the issue and ensure you're happy with your order. We welcome you to reach out to our Support Team at Support@Exactmats.com should you need any assistance.

“Not great, aestheticallly unpleasant as it leaves lots of air bubbles and ends up looking like grey streaks. My quartz island top is Matte white and it looks dirty and cheap. Functionally I’m sure it will offer good protection I just can’t look at it and be pleased with the outcome. Essentially a waste of $180. Live and learn”

Helpful Report

We're so sorry to hear you are unhappy with your order, Steve. As a customer-centric company, that's certainly not what we want! Looking at your order, we can see you ordered Crystal (our clearest, textureless option). As it's completely textureless and smooth, it does have a lot more surface area than our textured option (Riverstone finish). Because of this, we typically do not recommend Crystal on ultra-smooth and polished surfaces like quartz, marble, etc. There's a bit more information on this, including a few very helpful charts, in our FAQs, here: https://rb.gy/6sxn7u That said, we would love to assist, so please reach out to us at Support@ExactMats.com if you are interested in working with us to find a better solution for your surface. Thanks!

“Ypur product is absolutly crazy good. Fast devivery. We ended up with 10 of "A1?" 27 1/2 x 17 3/4 we did not order???? We still need: 25 11/16 x 11 3/34 x3 25 1/12 x 11 3/4 x3 26 1/2 x 12 1/4 x 1 11/ 1/2 x 16 15/16 x1 28 1/2 x 20 x1 May we return the one's that are not right and get credit then order the reamaining? Please! We have sent a large amount of money with you.”

Helpful Report

Thanks, Ken, for your review. We're so glad you're enjoying your mats! In looking at your order, it looks like you entered a QTY of 14 for A1. That said, unfortunately, we do not offer refunds on custom orders, but I can see that our team did send you a nice discount offer for any replacement items to help offset any extra costs. If you have any questions about this offer, please don't hesitate to reach back out to our Support Team at Support@ExactMats.com.

“I really like the mats that were sent. I had ordered the clear ones but, the ones I received were black. The box had a clear label on it but they are definitely black.”

Helpful Report

Thank you for your review, Vickie! We're so sorry to hear you did not receive the mats you expected. That said, our Support Team (Support@ExactMats.com) tried to reach out to assist with your order, but were unable to reach you. If you believe you received something other than what you purchased, we would love to assist and resolve the issue. After all, as a customer-centric company, we want to ensure all of our customers are as happy with their orders as possible! Thanks in advance!

“Not much to report so far... Their CS people are very great to work with. Just ordered a sample kit, and a tracing paper kit... Hopefully ExactMats can make a custom cover for my home built pine slab dinner table.”

Helpful Report

Thanks, Steven! We look forward to producing your perfect product!

“This purchase makes 4 sets of mats that I have purchased from ExactMats over several years. Each set has been exact fits for my needs. In a case where they didn't have a set for the vehicles, that I had, they worked with me to get what I needed. They are great to work with.”

Helpful Report

Thanks, Nelvin!

“The mat that I got is not what I was hoping for. It is so opaque that I can’t see the beautiful wood finish on top of my coffee table . It sure does protect the surface - but so would a sheet of plywood. Ordering online does not really allow you to see how it will fit your needs.”

Helpful Report

Thank you for your review! We're so sorry to hear you were unhappy with your mats when you received them. It looks like our team reached out to you to offer an exchange, but it sounds like you prefer to keep the Riverstone finish. We hope you're enjoying it! Have a great day!

“2005 Honda Element 2nd row mats fit perfectly, however, the 1st row mat is off and creates a ripple around the center radio console. They were SO CLOSE to being the perfect solution for my vehicle.”

Helpful Report

We're so sorry to hear your mats weren't a perfect fit. That's certainly not what we want, for and something we would be more than happy to assist with. It looks like our team reached out, but they were unable to contact you. That said, should you be interested in our assistance, we're here to help. You can reach back out to us at Support@ExactMats.com. Thank you!

“Fitment is better than expected. Very reasonably priced.”

Helpful Report

Thank you, Harry! We're so glad to hear it! If there's anything we could have done to make your experience better, please don't hesitate to let us know.

“I do really like my mats. I do wish they were made just a bit larger than the mats they are to cover”

Helpful Report

Thank you for your review! We're so glad you like your mats. In regards to their size, they do match the OEM carpeted mats by default. It sounds like you would have liked to have a little more coverage. That said, although we have defaults, if you are ever looking for truly custom mats, we are more than happy to help! Just reach out to us at Support@Exactmats.com and we can assist.

“The mats fit perfectly. Love them, thank you we have yet to receivve our order?????”

Helpful Report

Thank you, Sharon, for the update. We're so glad you received your mats and are enjoying them!

“The front mats fit and the second row mats fit. However, the third row mat did not fit correctly and we had to cut it to make it fit. Also, the cargo mat was supposed to be for third row seats up, but was way too big. When we put the third row seats down to try it that way, the mat only covered a partial area, not the whole area. This was a very disappointing experience.”

Helpful Report

We're so sorry to hear you had a less than 5-star experience, Velda! As a highly customer-centric company, that's absolutely not what we want at all. That said, when speaking with our Support Team, you mentioned you adjusted the mats at home with a blade/scissors. While this is a very simple task that we recommend in certain cases (with specific products), we do not recommend self-adjustment at home for auto mats. Instead, should any measurements be incorrect, we suggest reaching out to our Support Team for assistance (especially before attempting any adjustments), so that we may diagnose the issue and, ultimately, get you the perfect set of mats. Once a mat is adjusted at home, however, it makes it difficult for us to diagnose and resolve the issue, and thus, voids our guarantee. We hope this clarifies things a little more, but if you have any further questions, our Support Team is here to help!

“Took some time to flatten out (about 2 weeks) but looks great on top of my bar”

Helpful Report

Thank you for your review, Alexander. We're sorry to hear the mat took a bit longer to flatten out. This can happen due to a few reasons, but one of them is the temperature in which the product was primarily in during transit, and the temperature it arrived in. We have a few great articles in our FAQs about how to more quickly flatten, but it sounds like you got it taken care of. If you plan to roll it up for storage, we recommend reviewing those FAQs upon removing it from storage, so that you may more quickly flatten it in the future. We hope you enjoy!

“I have been using ExactMats for over 20 years for all of my vehicles. However, I am disappointed that my most recent set of mats did not fit as expected. They offered to send me tracing paper so that I could create a template for the mat I need, as they did not have a 2025 Kia Sportage available for reference in the area ( which was hard to believe ). I did take the offer, and the mat still came with imperfect cuts. I suggest that they step up their quilty control.”

Helpful Report

Thank you, David, for your review. We're so sorry to hear your mats were not as expected. As a customer-centric company, that's certainly not what we want! It looks like our Support Team was looking to troubleshoot the issue, but were unable to obtain the information and photos they required to do so. We would, of course, still love to help, but we do need a few bits of information in order to resolve issues like this, so if you would like to work with them further to diagnose and resolve the issue, they can be reached at Support@ExactMats.com. Thanks!

“The mat fits perfectly. I am very happy with the purchase. It is strong plastic that will last as long as I own the car. Once in a while it moves slightly but I just move it back. I cerainly recomend it to anyone that loves their car.”

Helpful Report

Thank you!

“This company's customer service is great! I ordered a vinyl table top cover for an antique dining set and when I placed it on the table it had some fold marks that wouldn't come out or flatten out. I took pictures and sent a review and someone immediately got back to me. They told me it was defective and to send it back and they would cover shipping and they sent out a new one. I also expressed that I felt the recommended 80 mil was too thick so they sent the 60 mil and it is perfect!”

Helpful Report

Thank you, Diane!

“Well made but way over priced.... in”

Helpful Report

Thank you for your review, Michael! We sincerely appreciate your review! We understand that pricing is an important consideration when looking for protection for your vehicle. That said, we are constantly working to ensure we have the best products and pricing. This includes sourcing the best materials to produce the clearest product. However, we do understand that pricing plays a large role in any purchase, so we truly appreciate your feedback!

“This company is thing short of awesome! I mistakenly ordered the wrong mats, mentioned it in my review and they reached out to me via email and when I didn't see that, they called me!!! They offered to exchange them and after posting the small difference we got the correct ones. They are such nice quality, thick material so all the things we haul don't punch a hole through, even kid proof! We felt the product's durability is worth the price. Thank you Exact Mats for going the extra mile!!!”

Helpful Report

Thank you, Jillalison! We're so glad we could assist!

“Great item ...good quality. Actually I thought I was getting 2 mats for the front of my Vette, at over 50 for one mat it was too expensive. Every other clear mats custom were that price for 2.i ordered another set from another vendor for my wife's car and they look almost identical...but for 2 at the same price.”

Helpful Report

Thanks, Mark, for your review!

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone

ExactMats Reviews