Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lounge was ok, always better than sitting in the airport. However had to wait quit a long time to get served and the hot food was luke warm. I have had better experiences in previous times”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

Hi there Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“comfortable, pleasant staff, food poor”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

Hi Paul Many thanks for your review We will be sure to pass your feedback on to the lounge team We hope to see you again soon Kind Regards The Aspire Team

Posted 5 years ago

“Wasnt the best of greetings when we first entered the lounge. Reception chap was too interested in the PC screen than attending to us. The food was ok although I did prefer the breakfast meal when they were on all day. Cleaners were very quick to tidy up and polite. Other guests who were in large groups were quite loud and unaware other guests were trying to relax, at no point were they asked to quieten down by staff, we moved to the opposite side of the lounge for a bit Toilets had a terrible smell of urine.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

Hi there Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at T1. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“There is usually some kind of "hassle" when checking in - often taking longer than checking on to the flight! Not always a varied range of food and drink on offer.”

Helpful Report

(Cork Aspire Lounge) - Posted 5 years ago

Hi there Thank you for your review of our Cork Aspire Lounge We will be sure to pass your feedback onto the lounge team. Kind Regards The Aspire Team

Posted 5 years ago

“The seating was not very comfortable for eating but OK for dozing off. The food was rather uninspired and some of the items on the website were not available - or the staff behind the bar did not know about them. Cleanliness left a little to be desired, toilets on site would be helpful and an adults only section would be nice. I was woken from a much needed nap by a small boy screaming!”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

Hi there, Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at Heathrow. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“limited selection of food, crampted seating and walking areas, and very cold”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

Hi there, Thank you for your review We will pass your feedback onto the Lounge team and we do hope to see you again soon Kind Regards The Aspire Team

Posted 5 years ago

“Aspire lounge at Gatwick North Terminal was quite good. Had to ask for bacon and other hot breakfast items as they had not been replenished. One of the two ladies toilets was out of order which is a slight improvement on my last visit as neither were working. Since this lounge has been modernised there have been problems with the ladies toilets.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

Hi Roxanne Thank you for your review We will pass your feedback onto the Lounge team and we do hope to see you again soon Kind Regards The Aspire Team

Posted 5 years ago

“Very crowded and food only adequate.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

Hi Jane We are sorry that you did not enjoy your stay in our lounge at Heathrow T3 We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“Nice reception and comfy chairs. Wi-fi very quick and good service. Only down side food not good at all - ended up just having toast.”

Helpful Report

(Lounge @ B Cadiz) - Posted 5 years ago

Hi there Paula Thank you for your review We will be sure to pass your feedback onto the team! We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 5 years ago

“Lounge was great apart from how busy it was when we arrived... We were initially unable to sit so as we had paid the same as everyone in there we would have preferred the same service as far as seating goes.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi Scott Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at T2. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“Nothing special but OK.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

Dear Ronald, Thank you for the feedback on your recent visit. Our lounge has a wide variety of food, Drinks, and facilities for all customers to enjoy before their flight. The lounge is a comfortable and relaxing place to start before any breakaway. We hope to see you again soon on your next trip away and reaching that 5th star. Kind regards The Aspire Team

Posted 5 years ago

“It was nice to sit and relax before our flight, but the food ran out and wasn't replenished very timely.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

Hi there Thank you for your review of our Gatwick North Lounge We are sorry to hear that you faced issues with food availability. As all food is cooked and prepared freshly within the lounge it can sometimes take slightly longer than expected to complete a full replenishment. We are glad you managed to relax before your flight and we do hope to see you again soon. Kind Regards The Aspire Team

Posted 5 years ago

“The lounge was quiet busy initially 8am but it quietened down after 9. Nice choice of food and refreshments. You pay extra for alcohol. Staff were friendly I would recommend it if travelling from T2”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi Liam Thank you for taking the time to leave your review. All alcohol beverages with the exception of Prosecco and Champagne are included in the entry cost to the lounge. We are pleased to hear you enjoyed your visit and we look forward to welcoming you again. Kind Regards The Aspire Team

Posted 5 years ago

“A little hard to find seating at busy times. Although no problem with drinks if any kind, food was a little uninspiring”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

Hi Sarah Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at T5. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“The staff were rather unfriendly- I had difficulty locating my email conformation and it lead to a long time at the desk. Rather than us confirming via our boarding passes, passports, names etc. they are insisted on keeping us the best of part of fifteen minutes at the desk. Otherwise, the staff was rather inattentive and unwelcoming- I would’ve appreciated a better welcome. I hope future experiences might be better.”

Helpful Report

(Cork Aspire Lounge) - Posted 5 years ago

Hi Louise Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at Cork. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“Food choice poor hot food Indian which neither of us eat”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

Posted 5 years ago

“Thankyou for your sevice but unfortuatly we where extremely disappointed with the Lounge.. not many private areas where you can unwind and relax.. too small a room..VIP for me next time with own area or booth. 🖐😎”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi Conrad Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at T2. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“Very disappointed with the Terminal 2 Aspire Lounge. Too small for the number of people coming in. People were trying to eat breakfast off a coffee table. I felt so sorry for them. We were expecting the same or similar to the Aspire Lounge in Terminal 1. We won’t use this facility again in Terminal 2.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi David Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at T2. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“We were disappointed that the New Aspire Executive Lounge at Edinburgh Airport did not stock Bacardi. It is not as though it’s an obscure brand 😢😢”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

Hi Derek Thank you for your review of our new Edinburgh Lounge I am afraid none of our Aspire Lounges stock Bacardi anymore, we offer another premium white rum called Havana 3Y0 which has proved popular with our guests. You can find a full list of our drinks on our direct website www.executivelounges.com We do hope to see you again on your next trip Kind Regards The Aspire Team

Posted 5 years ago

“Whenever a drink was required from the bar, we had to go and find someone to get it as there was no-one permenantly stationed on the bar to serve”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi there Thank you for reviewing our Manchester T2 Lounge We will be sure to pass this feedback onto the lounge team We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews