Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

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Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buffet Standard not consistent across lounges. Eg Heathrow T3 has porridge/oatmeal, Birmingham does not. Checkin seems to take longer than it should - a lot of screen tapping, needs streamlining.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Although a comfortable lounge, on the last 3 occasions of our visit, the food was not as good as it used to be. Food is left far too long on the hot counter before being replenished. A pasta dish had dried out and had been out for over an hour, but still wasn't removed and replaced with fresh. Similarly, the salad dishes were empty for quite a while before replenished. This left us with a choice of dried out pasta or a few salad leaves. Disappointing.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“The lounge looked clean and warm upon arrival but we soon noticed it was very busy, we had to walk around looking for somewhere to sit and nowhere was available, there were a lot of reserved tables but none free for us, we asked a member of staff who said he would find us one and to wait 5 minutes but sadly he never came back. We managed to get a seat in the end but the tables were very low down and not comfortable to eat from so we had to keep checking for someone to leave so we could move to a more convenient seat. The food was lovely and replenished regularly, bar service was very slow and the lady seemed to take a dislike to me as she ignored me and had to be told I was next every time I went to be served! Over all it was pleasant a few easy tweaks would make it run a bit smoother but I would use it again.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Didn't get to the new Lounge as booked as was delay in opening.. so used existing loung which i have in past. However on taking two friends for 1st use was disappointed in the shortage of staff, slow service and dirty dishes on tables.. I will use again just to put this down to a one off but was disappointed with my visit.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“The lounge itself was crowded. The food was not really suitable for children. Had to clean our table before sitting. The staff wasn't really smiling and were often on their mobiles. The bar queue was busy and again no smile but polite enough. Maybe it was a bad day!”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Food and drinks were good. Service was fine and friendly. It was very busy”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 5 years ago

“Very friendly staff, extremely helpful! Great that as a family with a baby , they reservedus a perfect seat so we wouldn’t bother any other guests. Very thoughtful! Food choice poor! Lounge was far too hot to be comfortable!”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“Staff very pleasant, food and drink well restocked but very busy when we arrived. We just managed to get a table for 2 but had to keep moving to let staff past as we were by the kitchen.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Having used Aspire lounges before we we expecting great quality....the only hot food available was curry...2 curries, when I asked a lady what if you don't eat curry, she pointed to the limp lettuce and a bit of cucumber and tomato!!! Not sure that I would use Aspire lounges again.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“The lounge was pleasant enough but the food choice was very limited especially for children. The cream for scones ran out and took a long time to be replenished. A few more staple items such as biscuits, fruit (there was oranges but nothing else) bread and ham for a sandwich would have offered more scope”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“We love going into the lounge. The only thing we found wrong was that you never had bacardi available. The only thing you had was a cheap rum. This was very disappointing.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Our visit to the lounge was not without issues. Firstly one of the toilets was not available and this was also the case on a previous visit,so maybe a ongoing problem. Many of the items on the website menu was not available or not on show. No cakes,biscuits,flapjacks,brownies etc was on show. Quite a few tables were uncleaned on our arrival and just wasn't of the standard that was expected.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Major aspect is to be in a quiet place before embarkment”

Helpful Report

(Faro Airport Lounge) - Posted 5 years ago

“The lounge was comfortable and quiet and nicely furnished.The choice of food and drink and availability of newspapers all helped with the ambience and quality of the experience. Our only gripe was having used the facility for the first time and having purchased the plus element the staff at the facility made no attempt to direct us to that area,for which we payed extra, and had it not been for our own intuition we would not have been aware of its location.The staff overall were functional rather than friendly or helpful and less than reflective of an exclusive facility.”

Helpful Report

(Newcastle Aspire Plus) - Posted 5 years ago

“We've used this lounge a couple of times before as one of our family doesn't cope with with the busy, loud airport. The food and drink are fine. The two things we find no so hood is that used dishes and cups seem to wait a long time to be cleared away and that's you have to leave the lounge to use the toilet. We've paid a similar amount at other airports and had a much classier lounge.”

Helpful Report

(Birmingham Aspire Lounge [South]) - Posted 5 years ago

“It was sad to see it was looking a little gruby", torn wall paper in the booth and not clean seems like it needs a lick of paint.”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“Visited the lounge for the 1st time with the wife and was just ok, clean and tidy ad friendly staff. Poor choice of food with a very limited choice especially over lunch. Soup or Soup or the usual lounge cheese and crackers. Would like more of a selection ie sandwiches maybe! Not sure if I would visit again but each to their own I suppose”

Helpful Report

(Belfast City Aspire Lounge) - Posted 5 years ago

“I was not able to visit the lounge cause the queing @check-in was long and then it was too far away from the gate.”

Helpful Report

(Aspire Lounge - O R Tambo International Airport) - Posted 5 years ago

“Very nice quiet and relaxing, food a bit limited for a vegetarian but I guess a non veg chosen the menu, staff ok not as friendly as Years gone before, had to clean table myself and refill on vodka , etc liquor very slow, have used for several years but you need to sort these issues or I and friends will not be using anymore especially with the price increase and falling standards but will I actually receive feedback from this ??????”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“There was a poor choice of food and very minimal choice of gluten-free choices. Not very cozy atmosphere.”

Helpful Report

(Copenhagen Airport Lounge) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews