Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

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Executive Lounges 5 star review on 9th April 2024

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Executive Lounges 5 star review on 10th December 2021

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Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lounge was easily found and reception staff really welcoming. The Batman not so welcoming as I felt that he didn’t want to be there. We asked twice for the food (beef stew ) to be replaced before anything happened.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Good stay in your lounge...but you would need to improve the food ...was a bit disappointed by the choice of food which was very limited.... Cheers”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 5 years ago

“The service was good the food good only problem the gent's toilet was not working you had a walk along outside and along the corridor or use the disabled”

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(Newcastle Airport Lounge) - Posted 5 years ago

“Food available was very average Felt like I was in a chain store cafe. Was in a lunge in July at Luton and by comparison was superb. For similar money”

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(London Heathrow Terminal 5) - Posted 5 years ago

“Greeted by a miserable staff member. Food disappointing. Bar staff pleasant.”

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(Liverpool Aspire Lounge) - Posted 5 years ago

“The food was not very good”

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(Liverpool Aspire Lounge) - Posted 5 years ago

“Not clean at all, floors very dirty on the outbound flight, the return was much better.”

Helpful Report

(Glasgow Airport Lounge) - Posted 5 years ago

“Normally visit the escape lounge in Manchester airport but tried the aspire for a change mainly because we thought there would be a good view of the runway, however they seemed to be only one table that you could have a close view of the runway. The food was not too good the rolls were very stale and didn’t have the bar stocked to accommodate the lounge’s guest bating in mind we were in here from 7.30 am and was not particularly busy. Overall I was quite disappointed and will be using the escape lounges in the future”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Honestly didn’t find the lounge as good as an experience as I hoped. It looked tired, worn in places. Selection of food was very much snacks, eg sausage rolls, soup. I hoped for a more luxurious experience, but it really wasn’t, however it did give me a few hours away from the busy terminal.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 5 years ago

“Compared to facilities at Edinburgh the Glasgow lounge was disappointing. Bit shabby. Not the cleanest and no fresh made food. Breakfast rolls prepared and left to keep warm. Should be better.”

Helpful Report

(Glasgow Airport Lounge) - Posted 5 years ago

“Lounge its self is nice. Woman on front desk was a bit rude with our party. And we weren't a stag or hen party. Just a normal family. Rest of staff where lovely. . Breastfast good , could do with bigger plates.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

“On arrival there were 3 team members behind the desk.I was on my mobility scooter and my husband struggled with the doors-no offer of assistance.We temporarily parked the scooter to allow me to get to a seat.The restaurant manager came out of the service area with staff members and told my husband to move it straightaway- the food area is not conducive to disabled access , toilets are a distance away, food selection poor , staff attitude apart from one young lady clearing tables not customer aware, no interaction. Would not use again. Glasgow was welcoming, helpful and accessible.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

“Very nice and pleasant staff. Seats wasn’t very comfortable and it was missing bread and a toasting machine.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“The range and quality of food is very average compared to your lounge in terminal 3. The limited food options were often empty with signs saying replenishing however this took an age. Reception staff are also less helpful.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Limited food offering and what little was there was not appetising. Chairs were fine for a short stay but the lounge could do with several lounging chairs for longer stays”

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(Nairobi Aspire Airport Lounge) - Posted 5 years ago

“Not enough seats and lounge generally felt cramped.”

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(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Not worth the money. They had no butter to go with toast and croissants. Also no bottled water..only from fountain. Basic requirements...staff not overly helpful.”

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(Bristol Airport Lounge) - Posted 5 years ago

“Food selection was poor compared to other lounges we have used.”

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(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“The concept of the lounge experience is good in that it offers you the opportunity to relax after a long flight particularly where there is a long layover. The Aspire lounge at Heathrow offered that. I found the food to be good with very tasty offerings for non meat eaters. The hostess was very welcoming and professional. The lounge itself should expand in size in order to accommodate the number of passengers and their luggage. It should also have its own restroom. I had to leave the lounge in order to use the nearest Terminal restroom. The cleaner for the lounge at that time was a bit surly and could benefit from some additional customer service training. Otherwise the experience was good.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“You sold me a pass but at Montreal airport, Ididn't have access to the VIP lounge because my flight have a connection to Toronto for Iceland. Thanks that finally you pay me back.”

Helpful Report

(Montreal Airport Lounge) - Posted 5 years ago

Hi Marguerite, Thank you for your review. We do advise on the booking page only passengers departing Montreal on an international flight will have access to the lounge however I can confirm your booking was refunded as a gesture of goodwill on this occasion. Kind Regards, Executive Lounges Team

Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews