Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Belfast City lounge is quiet and pleasant but extremely limited food selection and some areas not particularly clean. Have used much better.”

Helpful Report

(Belfast City Aspire Lounge) - Posted 5 years ago

Hi there Julie Thank you for taking the time to leave your review We will be sure to pass your feedback onto the lounge team! We do hope to see you again soon Many Thanks The Aspire Team

Posted 5 years ago

“Customer service excellent, as was the food and refreshments. However, struggled to find a seat as the lounge was very busy.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

Hi there Thank you for taking the time to leave your review We will be sure to pass your feedback onto the lounge team! We do hope to see you again soon Many Thanks The Aspire Team

Posted 5 years ago

“Food could have been better Not enough variety”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

Hi Penny Many thanks for your feedback, we will be sure to pass this onto the lounge team and the Food and Beverage manager. We do hope to see you again on your next trip Kind Regards The Aspire Team

Posted 5 years ago

“I recently booked to experience executive lounges and upon my arrival i was informed i was not on the booking system. I snowed the desk staff my booking confirmation number and stated i hadn't received an email however i had my reference number and receipt of payment. I was kept at reception for 25 minutes whilst several staff kept entering my booking reference which had no details on your system of my booking. I was very disappointed that i had wasted so much time trying to resolve this matter it deflected from the whole experience. I did not have a pleasurable experience at all.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

Hi there, Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at T1 We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“Service was good but felt I was in McDonald's not a bit comfortable,”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi there Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at T2. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“Cannot review as there was a change in flights and I was unable to take advantage of the lounge in Johannesburg. The review did not permit me to give no stars or a N/A option. The acceptable option is random.”

Helpful Report

(Aspire Lounge - O R Tambo International Airport) - Posted 5 years ago

“Poor food selection”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi Alan Thank you for taking the time to review our lounge We are sorry to hear you did not enjoy your visit. Please contact us on customerrelations@executivelounges.co.uk if you wish to discuss this further. Many Thanks The Aspire Team

Posted 5 years ago

“Food and Bar service/choice was very good however the lounge was FAR too small for the service it wishes to provide. We got there at 6.20 and we struggled to get a seat and table for the two of us. By 7 o clock there was a queue for people to sit down. The most irritating part of this was there was a section cordoned off for Singapore Airlines which was completely empty and the flights didn't leave until much later in the day. Eventually people had to be moved in there just to accommodate the bookings. Clearly this lounge needs to reduce its booking capacity as it was not a relaxing stay at all. As I say the food however was very good and drinks were very nice with a good range of choices. Staff were excellent as well despite the problems they were calm and resolved everything quickly.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi Benjamin Thank you for taking the time to review our lounge We are sorry to hear you did not enjoy your visit. Please contact us on customerrelations@executivelounges.co.uk if you wish to discuss this further. Many Thanks The Aspire Team

Posted 5 years ago

“Aspire lounge was a little too small for the amount of people who had booked in. Food range was poor compared to other longes at Manchester airport and food ran out quickly, ie no Bacon, no bread cakes etc., would I book again into this lounge?, I’m afraid not”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi Philip Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at T2. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“Booked the lounge as a present for my mum before she went to Australia. Even though I booked it under her name it was down as my name and she had to ask for the champagne that I had paid for. :/”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi Stephen Thanks for your feedback I am sorry to hear of the situation you describe. If you wish to discuss this further please contact us on customerrelations@executivelounges.com so we can investigate this for you. Many Thanks The Aspire Team

Posted 5 years ago

“The lounge seemed very busy. This was our first time in a lounge in T2 at Manchester Airport. We had pre-booked and on previous occasions in other lounges (in T3) seats had been reserved for us. Not so here in this lounge. Food was OK, staff were keeping the lounge relatively tidy. Overall, this was an "OK" start to our 2 week holiday.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi Keith Thank you for taking the time to review our T2 Aspire Lounge We will be sure to pass your feedback onto the Lounge Manager We do hope so see you again soon. Many Thanks The Aspire Team

Posted 5 years ago

“Good selection of food and drink, a little bit crowded at times, but worth the money”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

Hi there Alan Thank you for taking the time to leave your review We are glad to hear you enjoyed your visit and we will be sure to pass your feedback onto the lounge team! We do hope to see you again soon Many Thanks The Aspire Team

Posted 5 years ago

“I always use the executive lounge facilities in every airport I visit and have booked Liverpool's John Lennon many times but I was very disappointed on this occasion, firstly I always found the staff very friendly and good humoured, this time check in was a trial as the person on the desk did not seem to be up to speed with the mobile check in but he was pleasant which is more than be said of the catering staff who I found to be very rude and unhelpful, the hot food dishes were empty when we arrived at approximately 2pm and when I politely asked if they where going to replenish I was informed curtly 'if I could just wait' the dishes were not cleared from the empty tables which made the lounge look chaotic and usually the staff kept a check on the food supply but not on this occasion as I noticed quite a few people commenting on empty dishes, the lady on the bar on the other hand was really nice even though she was under pressure from some overindulged patrons, she still had time for a smile, the food was not as good as usual 3/5 but I had what I needed, I will still use again, it's a shame though as if this was my first visit I doubt if I'd think it was value for money.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

Hi June Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at Liverpool. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“Huge delay at emirates (introduced new IT system) check in meant we only had 40 mins in lounge. Main course barely warm. Very little cheese on board. Service very good”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

Hi Roderick Many thanks for taking the time to leave your review. We will be sure to pass the feedback onto the lounge team. We do hope to see you again soon Kind Regards The Lounge Team

Posted 5 years ago

“It is not the most comfortable lounge I have ever been in and was really crowded but perhaps there is a lack of space to make it better. This meant the food was in a corridor. However, the food was good and replenished regulary. The staff were lovely. Would I pay to go in here again? .... only if it was half of what I paid this time. It is not a patch on the one at Gatwick!”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

Hi Sian Thank you for taking the time to leave a review We will be sure to pass your feedback onto the Lounge Team We hope to see you again soon. Many Thanks The Aspire Team

Posted 5 years ago

“Limited seating available when we arrived and very poor and cramped layout so much of the seating is effectively along a corridor.Range of food quite restricted and of low quality .”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Lounge environment was good and relaxing. Poor wifi meant we couldn't log into a sporting event we had hoped to discreetly watch. Food options were poor and limited (not child friendly). A strange mix of food.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Pretty basic. Wont be using this one again.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Small lounge with limited facilities Had to exit the lounge to use the toilets. Adequate cold buffet with cereals, fruit, breads , yogurts and juices. Hot breakfast items were sausages, puddings, beans and over cooked scrambled eggs. The tv was not hd. Limited alcoholic drinks available ie. no brandy or bourbon, gin was beefeater brand only. Max of 3 alcoholic drinks permitted ( understandable). Staff were friendly and helpful. For cost was reasonable value and as only lounge available I would use it again.”

Helpful Report

(Cork Aspire Lounge) - Posted 5 years ago

“Pleasant atmostphere with good bar staff. Signing in process took a little too long.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Dear Gary, Thank you for taking the time to leave your review. Glad to see you enjoyed your visit, however I will pass on your comments regarding the check in. We do hope to see you again soon. Kind Regards, Executive Lounges Team

Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews