Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Adequate, staff good and polite”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“We used vue in June an felt it had more choice an sausages were much micer”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“slow to top up food, only 1 slice and crusts of gluten free bread”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi there Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at T2. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“We booked the plus lounge, Food wasn’t great tbh, buns were stale, cooked breakfast could have been warmer. Bacon under cooked as fat still white. Staff were very nice and attentive, place was clean. Only down side if day was the food”

Helpful Report

(Newcastle Aspire Plus) - Posted 5 years ago

Hi there Many thanks for your review We are sorry to hear of the problems you faced with the food offering, we will be sure to pass this onto the Food and Beverage manager in order to improve our service. We do hope to see you again in the future. Kind Regards The Aspire Team

Posted 5 years ago

“Staff were not expecting our arrival and grumbled about issues with communication while we were at the desk. Lounge was smaller than I was expecting, as if it had been crammed in to an empty corner of the building. On our arrival at 6am it was quiet but by the time we left at 7.45am, it was pretty busy with not many seats left, except for the quiet area. Unfortunately this was cordened off for passengers from a Singapore Airlines flight. I couldn't see plug sockets and charging ports at every table but did find a couple of portable USB chargers in the quiet area. Food (breakfast) was abundant but nothing special, certainly on the hot side. Bacon had been cooked for so long it was rigid and the scrambled eggs were processed. The pancake machine was a nice addition. The bar was well stocked and manned, which is a change to some lounges I have been in. In all, I wouldn't book this lounge again. For the price, I can get a better breakfast and a couple drinks, with more space, at Wetherspoons.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“The lounge offers a good level of privacy and quietness, but lacks sufficient charging points, variation of food and the toilets ideally should be within the lounge.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“The time we arrived around 6.30am. Even though we pre booked the lounge was very busy and congested and had to wait for a seat. Previously has been much better...such a shame.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Very limited options for breakfast and drinks. Definitely not worth it.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“Not the best experience to be honest. It was ok but that was it. No orange juice at all, this was breakfast time and that is what everyone wants. The buffet station was all a bit confused, nothing flowed, no one could find anything. The food was very limited and no toast, again it was breakfast and that was what was wanted. No magazines worth reading and no daily papers to peruse. The staff kept the area clean and were attentive, they were just working with what they had, which wasn't much.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

Hi Sue We are sorry that you did not enjoy your stay in our lounge, i'm afraid we do not advertise toast on our food menu. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“Not a big selection to eat”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

Dear Guest, Thank you for your review of your recent visit with us. We are disappointed to hear of your comments, We feel we offer a wide variety of food and drinks to all of our passengers as to why our lounge is very popular. Thank you for your feedback. kind regards The Aspire Team

Posted 5 years ago

“Food choice very limited when we visited and very little room left for seating”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Very busy when I arrived had y To queue for nearly half 20 minutes, staff was rude and short when my partner wanted to find a seat saying he has to wait.check in time was 11,15am, my flight was at 2.15pm but had to leave lounge to make ways to gate to board at 1.15pm which meant did not have 3 hours in lounge”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Seating is not very comfortable and set out like a school hall”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi there Thank you for your review We will be sure to pass your feedback onto our property manager. We do hope to see you soon Many Thanks The Aspire Team

Posted 5 years ago

“Staff not very welcoming Sausages for breakfast amazing! Good choice of newspapers Great wine! Lovely decor”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

Hi there Thank you for your review We will be sure to pass your feedback onto the lounge to help improve our service. We do hope to see you again soon Kind Regards The Aspire Team

Posted 5 years ago

“Easy to book online and prices were reasonable. I selected a very basic English breakfast as there wasn’t much choice and they had run out of clean knives. Hubby opted for fruit and a croissant. Very limited dessert options but lots of available seating and magazines. The television nearest to our table wasn’t working and one of the coffee machines was also out of service. Staff didn’t appear too happy, unfortunately. Not the best airport lounge that we’ve visited.”

Executive Lounges 3 star review on 1st December 2019

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

Hi Nina Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“The lounge was very busy and a section was reserved for a specific airline which made seating sparse. I would have preferred sofas instead of hard chairs and low tables. We were seated directly below the TV which was very loud. The food was average and the juices were not chilled. The servers were polite although one dropped yoghurt on my daughter which upset her as she had to clean her trousers. Overall okay but not worth the money paid.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi Louise Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“Disappointed to arrive to the lounge full even though we had booked. Was eventually seated at a table with 2 other people. Couldn’t eat breakfast as the table was a low one so had to wait at least an hour before a table came available.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi there Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“Toilets unclean Shortage of places to sit Average”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“The lounge itself was lovely although had a bit of a trek to find it and no signs up at Edin airport except for the original lounges which we went to and then got re-directed to the other endvof the airport. My mum is elderly so this wasnt ideal. We were welcomed when we got in and picked a table. We arrive during breakfast and was quite disappointed with what was on offer. No toast facility which is a bit odd as this is a staple breakfast component?? The drinks on offer where pretty limited, no much choice of bottle lager, no Baileys (which is the only thing my mum drinks) and the wine on offer was pretty yuk!! The were no TV screens and not much to do. Glad I didnt bring the kids. Glad I tried it but don't think I would use this aspire lounge again. Maybe try the No.1 next doir.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

Posted 5 years ago

“Relaxing lounge before flight with fairly good choice of drinks but poor and small selection of food.limited for vegetarians.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi Stefan Thank you for taking the time to leave your review We will be sure to pass your feedback onto the lounge and Food and Beverage manager. Kind Regards The Aspire Team

Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews