Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

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Executive Lounges 5 star review on 9th April 2024

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Executive Lounges 5 star review on 10th December 2021

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Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rather underwhelming, smallish lounge, chairs more upright than comfy, food and drinks were simple / basic but somehow this didn't all feel like the 'luxury' experience promoted. Way inferior to the luxury lounge at the Marco Polo airport which was cheaper”

Helpful Report

(Bristol AspirePlus) - Posted 5 years ago

“Aspire Manchester Terminal 2 is fairly basic for an executive lounge and showing its age. Terminal 1 Aspire is much better. New furniture and space needed. Food selection could be better. However the staff are helpful and friendly.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“For first time, I spent a couple of hours in the Aspire Lounge at LHR T5. It cost £35. I would put the experience down as average. Inferior to the BA lounge: smaller, less variety in food. Having booked this I was offered an upgrade to business class by BA for £59. Had I not already paid for Aspire I would have taken that. The guy on the front desk was a bit miserable and seemed to take an eternity to work out whether people could get in or not. Long thin lounge with comfortable seating. Staff are generally a bit disinterested. In common with a lot of other lounges (BA included), the USB connections at the seat have low power and only offer slow charging. Why? Food is OK. More finger food than anything. Reasonable selection of wines, though again, could do with a happier bar tender. Would I go there again? Not sure. For £35 I think I could while away my time at a public restaurant and bar just as easily.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Easy to find Nice relaxing atmosphere Wide choice of drinks with no ques at the bar Although choice and quality of food poor compared to other lounges we have used”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Check in was poor and the food was cold”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Good food competitively priced but slightly spoiled by lack of a view.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Quite small. Nowhere to sit for the first 45 minutes other than what appeared to be a kitchen area - think it was previously a spa? Did get better seats eventually. Food was ok but query how many people want curry for lunch before they fly?”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Break fast was okish. But Lunch was very bad, cant eat anything. Finally it's good relaxing space with sofa's.”

Helpful Report

(Lounge @ B Cadiz) - Posted 5 years ago

“Warm and friendly atmosphere, staff were very friendly and helpful, plenty of drinks to choose from, food was not what I would personally choose but was good. Overall a pleasant experience.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“Somewhat shabby. Tables not cleaned.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“The food was decent but had obviously stood for a while. There was a very limited choice of hot food (2 options). I had to wait quite a lot for my drink to be topped up as the person serving was away from the bar. This was very frustrating. Either have someone on the bar all of the time or leave the bottle so people can help themselves. The lounge itself was good. Very comfortable and clean.”

Helpful Report

(Newcastle Aspire Plus) - Posted 5 years ago

“Wish there were more food options for vegetarians”

Helpful Report

(Lounge @ B Cadiz) - Posted 5 years ago

“Lounge was very busy (possibly over busy or over bookedand on this particular day, 28 November 2019. Also as soon as anyone left a card was put down reserving every seat in the lounge for Philippine Airlines so any arriving about 12 noon would not have been able to find a seat - rather a poor show when you have just paid £25 for a seat.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“A bit congested and not getting our money's worth. Either lower the price or make the lounge bigger with greater selection.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Was very busy and difficult to find a seat. Other than that good experience. Food was replaced regularly etc.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“The food was ok as was the drinks, a nice quiet area in the airport on the downside the table we had was covered in food glasses and plates and it stayed there for the two hours we were there.”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“The staff were amazing. The people in the lounge were loud and drunk. Maybe it shouldn’t be unlimited alcohol.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“comfy and quite lounge area drinks selection good lunch time food was not that good soup - lumpy and cold selection of hot food - not great either and not that hot cakes - slow to refill tray”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“We have used this lounge several times and have always found the staff helpful and pleasant. Food is limited but adequate for a snack. Drinks are fine. This time, however the breakfast seemed to finish very early and it was really too early to have soup in the morning. Nor do we want to drink alcohol in the morning...so it worked out quite expensive tea, coffee and a sandwich this time.”

Helpful Report

(Glasgow Airport Lounge) - Posted 5 years ago

“Very disappointed with the breakfast. Good supply of drinks available. No queues was very clean and tidy. Although disappointed with food still good value for money”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews