Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

Write Your review

Tell us how Executive Lounges made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once the breakfast food, which was fantastic, was cleared the choice was not very varied, there was only 1 meat option which was chicken mixed with beans, a rather odd combination. The salad and scones were nice but was disappointed with the main meal options.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Food on offer was good, poor quality of seating available, only upright dining style seats. Lots of boxes of equipment stacked up and set of step ladders in lounge”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“This lounge is not as nice as the other lounges but it is close to the Ryanair gate which means no rushing. Was nice to see Dinesh again who is always so pleasant to everyone.”

Helpful Report

(Birmingham Aspire Lounge [South]) - Posted 5 years ago

“Over priced compared to what is on offer at other retailers at Gatwick. Disappointed they did not do a full English breakfast for £25 per head”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“The lounge was very crowded with tables crammed together. The food was OK but not up to other Lounges we have been in.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“The food was terrrible. The Beef stew was stringy and the rice was old and dry - nearly broke a few teeth. Very disappointed.”

Helpful Report

(Cork Aspire Lounge) - Posted 5 years ago

“Lounge was nice. Food and drink selection was good but way too many people are let in. They should have a cap on how many people they book in because it ruins the experience. I was in there for 2 hrs and there was never more than a couple of seats free. Everyone that came in had to wonder round and ask people to move thir bags etc to be able to sit together! Either get a bigger lounge or stop overbooking and it would be fab.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“This lounge was ok. There wasn't a huge selection of food on offer and the staff were slow to replenish what seemed to be the most popular item - scones with clotted cream and jam. Then they ran out of clotted cream. The drinks weren't too bad, there was a nice variety and the coffee was good. The staff seemed quite miserable and weren't too bothered about clearing your table. I'd probably come here again for the convenience and comfort but the food and service needs to be a bit better.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“With a 6 hour stopover and work to do, I was looking forward to falling into a comfortable space. For the most part, Executive Lounges offered that refuge; nice food, comfortable seating, private bathroom facilities. Where It lacked was a business centre where one could sit and work with a laptop and mouse. I will walk this back a bit and say there is a bench in the food area but it was steadily occupied by people having their lunch and when I did secure a space on said bench to work, found that the power outlets were not working. So, would I use the lounge again? Yes, I would give them another chance. The comfort factor is too great to keep me away.”

Helpful Report

(Montreal Airport Lounge) - Posted 5 years ago

“The queues to check in to the lounge take forever. 2nd time I went back there was very little choice of food. I ended up paying over £50 for 2 drinks and 2 coffees not sure I would use the facility again as it is not worth the money”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

“Nothing spectacular, wouldn’t book again”

Helpful Report

(Glasgow Airport Lounge) - Posted 5 years ago

“I had previously been to Aspire in terminal one which had a much better choice and variety of food than this one. Might try different lounge for my trip in Match”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“WI-FI very poor- need to do better Need bigger glasses for fruit juices- had to go back 3 times to get a decent sized drink. Otherwise acceptable service”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“The layout and food has improved but the WiFi is still dreadful on our last three visits there have been problem experienced by both ourselves and other lounge users on two occasions we have had to exit the lounge to use other wi fi facilities to email priority information to add insult etc etc when we asked about your loyalty points system we were told to log on to sign in or up. The Liverpool term taking the Micky springs to mind. Matching your Liverpool lounge with others we’ve used leaves it sadly lacking. Your management sadly fails to match the standards of your staff working there who continue to supply excuses over this issue”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“It was too busy and full. Difficult to even find seating.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Drinks available good, food limited.”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“The area in terminal 2, is very small. It was very busy and we struggled to get a seat. There were not enough comfy seats, settees etc I was on a chair that was more uncomfortable than those in airport and for me thAt is one reason that we pay extra to get a seat that’s comfortable. Food was lenticular and warm. Staff were friendly and even though the booking agent had agreed a 6am entry with myself and confirmed with the Lounge 9am we were allowed entry.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Lounge is too overcrowded and food selection is not good.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Very busy, compact, just felt like another standard airport bar rather than an executive lounge.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“For the amount of money it cost I didn’t really expect to have to wait because of the tables being full. Alcohol is a bit limited they do not serve cider but can have vodka etc. Food was fine”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews