Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice and quiet and relaxing lounge Well maintained and clean Though at the time of our visits one on the gents toilets was blocked and when I mentioned this they were non-plus about, hence the rating”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Booked the new lounge looks lovely but no flow to it. No televisions in booth. Prefer the other one. Was there is morning, had booked via Edinburgh Airport and they did not have my booking on their list. Food was cold, no one there to tell. Pancake machine was out of mix, took a while for them to replace. No one behind the bar waited a while again, eventually shouted into kitchen for service. It was OK but not any value for money.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“It was crowded and the food offering was disappointing. There were no sweet or pudding items.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“OK only, not the special experience previously enjoyed in BHX.”

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(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Too busy to really relax. Maybe a separate family area away from the drinkers would help?”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“Over busy and not a very relaxing environment. Food was just ok. Not sure we would pay money to go back.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“The lounge was extremely tidy, well presented and fully stocked with food and drinks. The only issue we had was the lounge was or seemed to be overbooked, we had to split our family up with 2 people at 1 table and 3 at another. We only got to be together for about an hour as people started to leave. We were in premium class so could have gone to escape lounge for free but paid to ensure we were together and in comfort, sorry but on this occasion it never happened.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“It was a bit crowded and not as comfortable. It would have been helpful to have more comfortable seating. The shower facility is really nice.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

Dear Guest Thank you for taking the time to leave your review. Heathrow is one of our busiest lounges, I will pass on your feedback regarding comfortable seating. Im glad to see you enjoyed the shower facilities and we do hope to see you again. Kind Regards, Executive Lounges Team

Posted 5 years ago

“Comfortable areas to sit but the food selection was quite poor.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Very busy as taking people in on the day as opposed to pre-bookings only. Food of decent quality although choice more limited than other lounges I've been in. Seating was very tight and limited given above comment.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“We like the lounge but don’t get value due to bag drop opening time, security checks and early gate closure. Only managed 45 minutes this trip. Nice staff but won’t book again.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Some parts to the lounge are generally good but I did not think that there is enough variety to the food that is available, it seems that they have cut back and I would have to think twice about returning.Ido not consider that they give good value for money.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Nice but a little expensive for what you get.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“The food could have been hotter.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“10 to 15 minutes queue to enter, waiting for 'turn up' customer bookings and payments to be processed. No attempt to wave through prepaid customers. Seating restricted so no-where to sit down that didn't have previous customers' used plates and glasses. Food and drink good. 3 out of 5”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“We. Enjoyed our stay but found the breakfast menu somewhat limited no porrage and not a good fresh fruit selection”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“We were a bit disappointed in this lounge as it felt like a few seats had been put in a space in the airport just to accommodate so it felt quite squashed around the food area and not as comfortable as other lounges. It also didn't help that the toilets were not in the lounge and a fair walk away when we were tired from a connecting flight”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Food is excellent but the seating is uncomfortable in certain areas. Can be very busy at peak times and is not as good as the aspire lounge in terminal3”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Food choices available were very limited Overall size and layout of room made it difficult to find seating Quiet room to left of reception not clearly identified”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Warm welcome by staff, however there was no Wifi at all. Your staff contacted services who deal with this to be told it was a customer issue not the airport. However when I voiced my opinion out loud, most of the other customers agreed with me that there was no Wifi. It didn’t get sorted the whole time I was there. The food was ok but not the best Aspire lounge I have been in.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews