Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

Write Your review

Tell us how Executive Lounges made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terribly rude manager, far too busy so we couldn’t sit together. The turkey garlic and potato was simply potato! The place was a mess and to repeat the manager is a rude and aggressive disgrace of a man.”

Helpful Report

(Geneva Swissport Horizon Lounge) - Posted 6 years ago

“Poor choice in wines and food Paid for a glass of rose champagne and then when I arrived no rose champagne Poor value for money won’t use again”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“Food was dreadful , powdered eggs , sausages with little green bits in you hope are herbs , no poached eggs no veggie option , crowded as half the room was shut off ! Luton is by far the best !”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“Understaffed. Understocked. Worst lounge we have visited.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“Was like sitting in s every day bar or cafe in any airport sound the world ... noise and movement was so over powering ...not once could you relax”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

“Awful. Every difficult to find even the Dubai airport staff didn’t know where it was. Once you find the so called lounge it is nothing more than a section in a public bar. Bad service food very average. We where escorted to the showers which is about a 10 min walk away in the airport gym. The showers were poor. This is not an experience that will be repeated.”

Helpful Report

(Lounge @ B Cadiz) - Posted 6 years ago

Dear Tracey, Thank you for taking the time to review us, I am sorry on this occasion you did not enjoy your stay with us. I can assure you this is very unusual for the lounge as they usually receive recieve really positive reviews. I do hope you made staff aware of any issues on the day as they would have been happy to resolve any issues on the day. Kind Regards, The Aspire team

Posted 6 years ago

“I had pre-booked to come to the lounge with my friend. On arrival a child needed medical attention which I offered naturally. As a thank you - they said they would waive the fee for entrance - which was lovely. They then didn't and ignored my correspondence. I would have helped irrespective, but promising to give a "thank you gift" and reneging on this seems wrong.”

Helpful Report

(Newcastle Aspire Plus) - Posted 6 years ago

Dear Peter, Thank you for your review. I will look in to this and be in touch in the next 24 hours. Kind regards The Aspire Team

Posted 6 years ago

“We arrived at lounge to find every seat taken when we eventually got someone’s attention we got 1 seat for my wife, I stood for the hour we were there. Not a lot of choice on food and was Luke warm also waited 20 for to be served at the bar We will not be using. This service again as we found service below what we expected”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

Dear Alexander, Thank you for taking the time to review us here at Heathrow. I am sorry to hear you that on this occasion you did not enjoy your stay with us. Please contact us at customerrealtions@executivelounges.com and one of the team will look into this for you. Many Thanks, The Aspire Team

Posted 6 years ago

“booked and payment made ,for my partners 60th birthday and 4 of our friends .arrived on time ,when arriving at the lounge was told our booking should not have been taken and there was no availability, after asking to speak to our manager as our confirmation was received and money taken from bank ,a further 25 minutes trying to get hold of a manger to no avail. We was then told we could enter but all six of us made to sit at a table for 4 (not very comfortable )but why we was waiting other people with bookings where aloud in .why just us stopped ,this was a very stressful experience”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Natalie, Thank you for taking the time to review us here at Manchester. I am very sorry to hear this, please contact us as customerrelations@executivelounges.com and of of the team will pick this up. Many Thanks, The Aspire Team

Posted 6 years ago

“Would not use again was more like a cheap cafe. Also was not told that half if it is shut off for Singapore airlines which made the lounge really busy. The closed of part was where the comfy seats were so had to sit on hard uncomfortable seats for 3 hours this is not a good start to a long flight”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Michelle, I am very sorry to hear this. Please contact us at customerrelations@executivelounges.com as one of the team would like to chat about your recent visit. I would like to assure you this is not our usual standard. Many Thanks, The Aspire Team

Posted 6 years ago

“Disappointing , a bit shabby no clear instructions about charging points - very poor selection of food, nasty cheap furniture. Had to leave lounge to use toilets.”

Helpful Report

(Geneva Swissport Horizon Lounge) - Posted 6 years ago

Dear Nina, Thank you for your review of us here at Geneva. I am very sorry to hear you did not enjoy your visit with us. Please contact us at customerrelations@executivelounges.com as one of the team would like to chat about your recent stay. Many Thanks, The Aspire Team

Posted 6 years ago

“I thought the seats were very uncomfortable. The bit off food they did have wasn’t great . At one point my Son went to get something to eat and the food had ran out . So that was really disappointing. The drinks side off things was ok”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Diane, Thank you for taking the time to review us here at Manchester. I am very sorry that you did not enjoy your stay on this occasion. Our lounge team endeavor to deliver a high quality service and we are sorry that on this occasion it fell below your expectations. During busier periods it can sometimes present a challenge to staff to keep on top of the high standards we expect. Many Thanks, The Aspire Team

Posted 6 years ago

“In my opinion even a one is to high for this lounge they ran out of fresh fruit and made no attempt to replenish it A member of staff was more interested in telling her friend about her forth coming flight down south to see family before Christmas and if she was on duty on that day rather than attend to customers needs very poor service”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Dear Garry, Thank you for your review on your recent visit. It is very disappointing to see the 1 star rating on our lounge at Edinburgh, As you will see very many glowing reviews about this lounge in regards to how helpful the team are. I will be sure to pass this feedback on to the lounge manager as this is not our usual standards. Kind regards The Aspire Team

Posted 6 years ago

“Very disappointing. Damaged ipads, freezing cold and told the air con was ‘set’ and couldn’t be changed. Food was very limited choice and pretty cold/rubbery. TVs in booths that barely worked with broken buttons etc... we left early to get warm. Would not return....”

Executive Lounges 1 star review on 28th November 2018

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

Dear Gemma, Thank you for your review on your recent visit. We are very disappointed in hearing of your complaint and I can see you have been in touch directly. Kind regards The Aspire Team

Posted 6 years ago

“1st time visiting this lounge and I was not one bit impressed..it was crowded I had to share my table with another passanger who was a stranger. The table was tiny not enough room for 2. When I got in there was no egg option available and I am a vegetarian. Not happy what so ever”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Stacey, Thank you for taking the time to leave your review. Im sorry to see you were not satisfied with your visit, if you would like to discuss this in more detail you can email us at customerrelations@executivelounges.com Kind Regards, Executive Lounges Team

Posted 6 years ago

“Lounge was very over crowded Despite having booked in advance, we ended up crouched round a small improvised table in a corridor next to the toilets Limited choice and poor quality of food Very poor value, doubt if we’d use this lounge again”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

Dear Alistair , Thank you for your review of us here at Amsterdam. I am sorry that you did not enjoy your stay with us on this occasion. Please can you contact us at customerrelations@executivelounges.com as one of the team will pick this up and investigate further. Many Thanks, The Aspire Team

Posted 6 years ago

“Being a disabled person throws many challenges , So this lounge fell well short of my expectation. It wasn't busy, when I arrived , but no one offered to help me, the hot food was cold, the tables were dirty, the floor was slippery from food dropped on it & when I pointed this out to a member of staff , I just got a dirty look. to go with the dirty floor & tables.”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

Dear Christopher, Thank you for reviewing us here at Heathrow. I am sorry to hear on this occasion you did not enjoy your stay with us. Please contact us at customerealtions@executivelounges.com so that one of the team can get this investigated. Many Thanks, The Aspire Team

Posted 6 years ago

“Despite pre booking and paying on card (I was celebrating daughters birthday before going away on holiday with her and booked as a treat) I and several others were turned away Complete shambles I watched as they told about thirty people that their bookings were no good and turned them all away !! I feel sorry for their staff !! Don’t bother booking Lyn H”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Guest, Thank you for taking the time to review us, I am sorry on this occasion you did not enjoy your stay with us. I can assure you this is very unusual for the lounge as they usually receive recieve really positive reviews. I do hope you made staff aware of any issues on the day as they would have been happy to resolve any issues on the day. Kind Regards, The Aspire team

Posted 6 years ago

“Never got the opportunity to utilise the lounge as taxi was late due to an accident on the motorway. A total waste of over £100.”

Helpful Report

(Lounge @ B Cadiz) - Posted 6 years ago

Dear George, Thank you for taking the time to review us, I am sorry on this occasion you did not enjoy your stay with us. I can assure you this is very unusual for the lounge as they usually receive recieve really positive reviews. I do hope you made staff aware of any issues on the day as they would have been happy to resolve any issues on the day. Kind Regards, The Aspire team

Posted 6 years ago

“I booked to get some relaxation and had books champagne arrival, only to find the area very crowded and to be told no seats available. The lad in reception was very rude and told us we should have come earlier, it’s an airport with security, should have I checked in 5 hours earlier just to get my bikes seat and drink. Very disappointed and will not return, I have used these lounge numerous times on my previous flights and this was the worst start to what was a speacial occasion for me and my partner”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Richard, Thank you for your review on your recent visit. I believe you have been in touch with one of the team and I hope that this occasion has not stopped you making any future bookings with us. Kind regards The Aspire Team

Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews