Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely dissappointed with the choice of menu offered. 2 dishes - sweet potato curry and chicken and mushroom pasta. No choice was available for children unless they eat ham, cheese and crackers. I Complained to customer service and this was never resolved , I was informed the food is subject to availability-never ever will I return as it was a complete waste of money and we had to eat else where as a family.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Dear Nichola, Thank you for taking the time to review us here at Aspire. I am sorry to hear you did not enjoy your stay with us on this occasion. We do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. I will pass on your comments to the lounge manager in order to make immediate improvements to the service we offer. We hope to see you again next time you travel, The Aspire Team.

Posted 6 years ago

“It was cancelled when we arrived due to being overbooked!”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Hi Collette, I am sorry to hear you visit was cancelled, I believe all effected bookings have since been contacted and suitable resolution offered. Kind Regards, The Aspire Team

Posted 6 years ago

“Well when we arrived we was told it was fully booked even though I saw empty seats and we had paid months in advance .We was told we couldn't come in and would have to claim our money back even though I wasn't told how .All in all shocking experience and couldn't recommend it to anyone .”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“We payed on line before hand and got hen got there to be god it had been over booked so we’re unable to get in ! Still waiting for our reimbursement...”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“We had booked and paid for the use of this lounge but were prevented from using it as it was full! Why are people allowed to continue to book when it has already reached capacity. Your system obviously does not work We then queued in the coffee shop on the standard mall for breakfast which gave us 5 minutes to eat. Not impressed in the slightest. I will be amazed if I get a refund without jumping through so many hoops I give up Which is probably what your after”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“Terrible place. Let in anyone and everyone. No seats for us. And people asleep on seats. Looked like a slum. Don't use this place. Never again!!”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

“I recently travelled to Fuerteventura from Bristol with a group of friends (8 of us in total) 6 of whom are frequent travellers and users of the executive lounge through their bank accounts. I booked for myself and my husband, however upon arrival at the lounge my friends weren't allowed in as you were only accepting people who had booked therefore As my friends weren't allowed in I didn't go in. How do I go about getting a refund?”

Helpful Report

(Bristol Airport Lounge) - Posted 6 years ago

Dear Diane, Thank you for taking the time to review us here at Bristol. Lounge access with a Dragon or Priority pass is subject to availability, we are sorry that your friends were unable to enter on the day. Unfortunately we would not be able to refund this booking as a space was reserved for you within the lounge. Kind Regards, The Aspire Team

Posted 6 years ago

“Girl who booked us in was very rude and cheeky towards me thus was reported to you on duty manager. No toilets not good. Poor choice of food.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Hi Angela, Thank you for leaving your feedback This is a shock as our staff at Edinburgh usually recieve such great feedback, will forward your comments over to the lounge manager. Unfortunately we do advertise that we do not have toilets within the lounge and I am sorry to see that the food offering was not to your taste. Kind Regards, Executive Lounges Team

Posted 6 years ago

“Very disappointed, hardly any breakfast items out and had to ask for more to be brought out. Not many staff on hand to answer any queries , we have used this lounge before but it seems that standards have slipped considerably”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 6 years ago

Hi Mark, Thank you for taking the time to leave your feedback. I will pass your comments over to the lounge manager at Birmingham so any issues can be addressed and I do apologise for the experience you describe. Kind Regards, Executive Lounges Team

Posted 6 years ago

“This is the worst lounge Ihave ever been in!! Dirty,unfriendly staff,poor quality food and drink. A complete waste if money!!”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

Dear Gerard, Thank you for your review on your recent visit with us. We are very disappointed to hear of your comments and I will certainly pass them on to the lounge manager to ensure the feedback is taken on board. Kind regards The Aspire Team

Posted 6 years ago

“27-12-18 Overcrowded on arrival , no seating available and not enough food. Complained and received complimentary admission , would prefer a full refund”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Guest, Thank you for your review on your recent visit with us. We can see you have been in touch direct and we hope your next visit with us as to our usual standards as we strive to deliver excellent service in all of our lounges. Kind regards The Aspire Team

Posted 6 years ago

“The lounge is old and tired. On the day it was very busy, there was no wifi so we had to leave the lounge and sit in an airport corridor to use the airports own wifi. The Christmas tree fell over and looked very sad. The food was poor, soft drinks from a dispenser re-enforced the feel of low standards and cost cutting. There were no newspapers. Not worth the money.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

Dear Jonathon, Thank you for your review on your recent visit with us. We are very disappointed in reading your review about our Heathrow Terminal 3 lounge. The Christmas tree was fine in the end and just had a few loose decorations. We do feel we offer a wide range of food and drink to all of our customers and we apologise if you feel the food was poor on your visit. Thank you for your feedback and we hope you give our lounge the second chance it deserves. Kind regards The Aspire Team

Posted 6 years ago

“I can’t think of anything positive to say. We basically gave away £120 to stand and eat some poor buffet food before starting our journey to New Zealand.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Hi Ian, Thank you for taking the time to leave your feedback however I am sorry to see you were not happy with your visit. Please contact our customer service team on customerrelations@executivelounges.com to discuss this further. Kind Regards, Executive Lounges Team

Posted 6 years ago

“All tables where unclean. Stale & cold food. Also no one was putting fresh food out. Pasta all hard in bottom of pan.”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“Hello The experince in you Lounge unfortunately has been very disappoiting. Very small place. Totally overcrowded. No free seats available. No Lounge feel. NO BATHROOMS in the Lounge. Poor food and drinks. Very disturbing and irritating (almost rude) advice about only three alcoholic drinks will be poured out (the lounge has been booked for 6 hours). No relaxing possible in that athmosphere. Not recommended.”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

“Abysmal selection, food was lacking and was not told the spa was closed. It would have been cheaper for me to just have gone to one of the many restaurants on site instead of wasting money on this lounge”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

“We arrived for breakfast but the food was terrible. The lounge is nice and restful though. I really don’t think it is worth the money.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 6 years ago

“Very busy, limited food choices, not enough charging points. Will use Escape in the future as both are similar prices however Escape far superior.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“I was greeted with “oh you are one of those who has paid”. Then had to give all details verbally, the. She took my confirmation barcode, scanned my boarding pass, typed something with nails so long that she couldn’t. Repeated this 4 times, then said in broad Scots. “I’ve been on holiday for two weeks and can’t remember” That was it. Trundled round to find my space, and have some breakfast. No glasses for juice, tea and coffee machine not working. Found one further round the lounge, but two folks decided to use all the milk for their cereal. Went to gather some hot breakfast items, no plates and at this point all 4 staff behind counter went off for a blether in the kitchen. Used a side plate. Food quality cheap!! Cold scrambled eggs. No bread. Some tiny lumps of dough for croisaants.... Even better was reading no football tops in the lounge and two of the staff wearing them and looked like they had had a party the night before. No greeting as I left. You have to leave for the toilets but no offer to get back in, she was busy with her boyfriend! Or chatting a man up! Please don’t waste your money here. Positive. It was quieter than outside and I got a socket to charge my phone”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“Outstanding service and friendly helpful staff made out visit to the Dubai lounge a pleasant experience.The surroundings were restful and of a good standard. However, my onward flight from Dubai to Amsterdam was made an absolute nightmare due to the severe upset stomach which began about an hour into the flight and lasted for the following 24 hours. While the food appeared good and tasted great, something was obviously not right with the chicken curry (this was the only thing I ate that my wife did not) during our visit to the lounge. Because of this I feel that I have to rate the overall experience as very poor and I would be reluctant to use this lounge in the future.”

Helpful Report

(Dubai Airport Lounge) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews