Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,094 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,094 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unhappy it was more like a doctors waiting room most of the comfortable seating was reserved which meant we had to sit on what could only be described as school classroom chairs.No TV on apart from smooth radio appreciate not everyone wants TV but perhaps sky news with no sound would be an option.Booked for 3 hrs stayed only 90 mins.Would not recommend.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear John, Thank you for taking the time to review us, I am sorry on this occasion you did not enjoy your stay with us. I can assure you this is very unusual for the lounge as they usually receive recieve really positive reviews. I do hope you made staff aware of any issues on the day as they would have been happy to resolve any issues on the day. Kind Regards, The Aspire team

Posted 7 years ago

“This was NOT the experience I wished for my family traveling with me. Most of the food trays empty! No plates or bowls available for guests! Paid full price for 3 adults however, would have been given complimentary entry for my Air Canada status (request a refund)!!!”

Helpful Report

(Calgary Aspire Lounge Transborder) - Posted 7 years ago

Hi Mark, Thank you for your feedback. To discuss your visit further you can contact our Customer services team on customerrelations@executivelounges.com Kind Regards, Executive Lounges Team

Posted 6 years ago

“Visited aspire lounge at terminal 3 Heathrow Sunday afternoon 28 Oct. very disappointed. No nuts or olives left to have with drink. Few pieces of cheese. Couple of scones. Couple bowls of poor quality pasta. Very disappointed. Staff in lounge unhelpful. Used same lounge at Luton few weeks earlier - so much better. Good selection of food and drink and staff couldn’t do enough.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

“Not happy at all as arrived only to be told lounge had overbooked and to come back in an hour which in total honesty was not a great start to the holiday! Could not get an instant refund nor were offered anything in the short term. Not impressed at all. .”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Kept running out if food and bottles of spirits were empty. A customer had to knock on the kitchen door to ask for replacements”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 7 years ago

“It was extremely overbooked people were constantly being turned away we were informed there was no seating so we would have to stand or not enter .. very very poor”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Hi Elizabeth, I am very sorry to hear this. I believe any issues with over-bookings have been dealt with and those customers refunded. I can assure you this was an isolated incident and not our usual standard. Many Thanks The Aspire Team

Posted 7 years ago

“worst lounge in the uk , i travel on a regular basis out of different airports in the uk , i arrived at this bristol lounge and the moment i walked through the door the person behide the bar (man ) looked at me and said in a really aggressive tone we shut in 30 mins and there’s no food if you have to come in ?? , it suprised me to say the least ! he then grabbed my booking from my hand and said your late ?? i then said well can i go to the other lounge and was told in no again in a aggressive manner ! i left £29 less in my bank and went to the bar opposite ! really this was beyond belief and you need to give some customer training to this member of staff , i will be sharing this review on social media , the date was 2/11/18 brs / alan hughes mr”

Helpful Report

(Bristol AspirePlus) - Posted 7 years ago

Hi Alan, Thank you for leaving your comments I do apologise to see the experience you describe. I will ensure the lounge manager is made aware of your comments and that this is addressed with staff on shift on the date of your visit. If you would like to discuss further you can contact us on customerrelations@executivelounges.com Kind Regards, Executive Lounges team

Posted 7 years ago

“If you go with Aspire go for the plus at least you can serve yourself even if Lurch gives you a disapproving stare. We got moved to the cheap one because they were closing! BIG signs up saying only 3 drinks allowed! All of which is served by an equally grumpy waitress. Something to do with flight safety!!! More like saving money especially as their large wine is served in a thimble! Food sloppy. Not going to bother again”

Helpful Report

(Bristol AspirePlus) - Posted 7 years ago

Dear Guest, Thank you for leaving your review. Im sorry to see you feel there was an issue with staff attitude. I will forward your comments over to the lounge manager. We do operate a fit to fly policy to ensure none of our visitors have any issues boarding the aircraft. Once again thank you for taking the time to leave your feedback. Kind Regards, Executive Lounges Team

Posted 7 years ago

“We were disappointed with our recent visit to the Aspire lounge. We’d paid £85 for a family of four and initially there was nowhere to sit; halfvthe lounge was reserved for Singapore airlines people who didn’t arrive while we were there, so a member of staff had to ask people to share a table so we could sit down. Then there was the breakfast, which was not as advertised; “Danish pastries” turned out to be just dry croissants. No toaster or bread products were available. The selection of cereals was very limited and the fresh fruit consisted of a fruit salad comprising apple and orange melon only. The hot breakfast wasn’t up to much either. We were thoroughly disappointed as as we hadn’t eaten breakfast due to an early start, my daughter went hungry as there was very little suitable for her. Definitely not worth the money we paid.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“The area was overbooked with lack of seating which caused queues. On the day we visited before our long haul flight there was a missed food and drink delivery which meant a number of items such as nuts, crisps and soft drinks were not available. I have requested a refund I was so disappointed which the whole experience.”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

“Not happy with service staff very rude I booked this as a surprise for my husband and was very disappointed.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 7 years ago

“When we arrived they were late opening due to only 2 staff then stated they were not accepting certain bookings due to the limited staff, so we failed to use the executive lounge.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Too busy, long queues to get in, not enough seats, poor selection of food, not worth the money”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 7 years ago

Hi Diarmuid, Sorry to hear this ! The food at Amsterdam Lounge 41 usually receives really positive feedback , I will be sure to pass your comments onto the lounge manager. I would like to re-assure you there is enough seats for all our guests in the lounge. Many Thanks The Aspire Team

Posted 7 years ago

“We pre booked the aspire lounge but on arrival was told to wait as the receptionist had to check to see if there was room for us which I find strange as we booked this. Drinks was fine but the food was terrible dried up where it has been left fZor so long,the so say cheese board you advertise was cubes of 2 cheeses and a packet of crackers,the only thing worth eating was the peanuts, this was the first time I had visited the aspire lounge and most defiantly will be my last.”

Helpful Report

(Bristol Airport Lounge) - Posted 7 years ago

Dear Wayne, Thank you for taking the time to review us here at Bristol. I am sorry to hear that you did not enjoy your stay with us on this occasion. I will certainly pass your comments onto the lounge manager to make immediate improvements, The Aspire Team

Posted 6 years ago

“Lounge is overpriced for what you get. Food was below average and the seating areas were not organised very well. Too many people but not enough space to sit. People should be allocated tables or areas for their booking. I would not recommend it and found the whole experience terrible.”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

“The breakfast wasn't very good there was no hot food staff weren't very welcoming I ended up leaving and going to get hot food because a croissant isn't really filling so I had the worst experience in a lounge ever”

Helpful Report

(Dublin Airport Lounge) - Posted 7 years ago

“Lack of staff and food, not sure I we would re book again”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 7 years ago

“Very disappointed with my recent visit. We have used executive lounges many times without issue but on this visit there were only2 staff to cover everything. We queued to get in as they were serving at the bar. The food was cold and we then had to wait for cutlery. When questioned we were told we are doing our best. I do not think we got anywhere near value for money and will not be returning”

Helpful Report

(Liverpool Aspire Lounge) - Posted 7 years ago

“Booked into Aspire plus lounge, Newcastle on Saturday 29th September 2018. The staff are extremely unhelpful and would benefit from a customer service course. The girl who worked on reception who then worked on the drinks counter asked me if I should be in the lounge when I asked for a drink. Altogether not a positive experience considering that I paid to be there. Very unhappy with the experience.”

Helpful Report

(Newcastle Aspire Plus) - Posted 7 years ago

“Horrible food, (especially being a vegetarian) rude and obnoxious staff! Not worth one penny whatsoever. I rang and left a voice mail of complaints and asked for a total refund and I have yet to receive a call or email.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,094 reviews