Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,082 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,082 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The choice of foods and drinks were reasonable, not great!!! Tables were slowed to be cleaned and replacement food was slow coming out. Overall the experience was ok but not good value for money.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 2 years ago

“I understand due to the current covid conditions it was table service. However there was just not enough staff on to deliver the same service as you would expect from a help yourself service. When it became busy it felt you were waiting to be served a lot and having to look out for waitresses to ask for things to be cleared or another drink. I have no fault with the waitresses they were doing the best they could but it was too busy for them.”

Helpful Report

(The Northern Lights Executive Lounge) - Posted 2 years ago

“There was not enough variety of food in the lounge but the stay in the lounge was comfortable.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 2 years ago

“We were unable to visit the lounge as it was not open. Very disappointing.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 2 years ago

“Limited seating meant it wasn’t as nice as before. Service was good, but food lacking in quality.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“I would have loved to have been able to properly review the lounge however when I turned up for my visit it was closed. I had only booked this lounge 5 days in advance of my holiday and the lounge was offered and payment taken. I emailed Customer Services when I returned from holiday who said they were sorry I'd cancelled and they would process the refund. Sorry Aspire and Customer Services, I didn't cancel, I turned up and your lounge was closed. I have rated this as average as it would be an unfair rating for the lounge itself if I rated it poor overall.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 2 years ago

“The food available was limited and some of the food we ordered never arrived, I ordered two croissants which I'm glad I ordered two as they were mini croissants not normal sized. We waited quite a while in the queue and it was very busy and the seating was very limited. We were happy with the drinks selection.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“I could not use the lounge in February as it was closed due to COVID-19”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 3 years ago

“How can I rate you when the flight was cancelled and the lounge closed?”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 3 years ago

“Food service very limited. Good wifi.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 3 years ago

“Food wasn’t great and I had paid for shower but left and got my money back because they weren’t the best! Drinks being free was the only plus as they hadn’t really followed distance rules”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“The lounge is comfortable and the staff are very helpful. What definitely lets it down is the food. The cooked breakfast was inedible. This is because there are no cookers (because of fire regulations, we were told)!? The staff did offer us alternatives but they weren't what we wanted.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 3 years ago

“The service was good, however, the food in the Aspire Lounge was absolutely dire. I genuinely would have preferred a sandwich from other food outlets in the airport.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 3 years ago

“As my flight was cancelled with 3 hours notice, I was unable to go to the airport or make use of the lounge. However, no one from the lounge bothered to get it touch about my no show, let alone offer me a refund. Unacceptable customer service.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 3 years ago

“It is 12 months since our last visit to the airport lounge due to COVID-19 holiday cancellations and the lounge being temporarily closed. On our last visit the lounge was clean and the staff efficient and friendly. However the seating is uncomfortable in the main part of the lounge and always a restrictions on the use of the more comfortable seating area.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 3 years ago

“Hi my stay was delayed and I have now changed it to May 2021 so unable to comment”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 3 years ago

Dear Norma, Thank you for your review. We are very sorry that the lounge was closed during your original date, we ask that you could change your 3* review due to the current circumstances out of our control. It would be much appreciated by ourselves and we look forward to welcoming you back in the near future. Kind regards The Aspire Team

Posted 3 years ago

“Very well socially distanced. However, the menu was very limited and not particularly good value for money.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 3 years ago

Dear Carole, Thank you for your review on your visit with us. We are very glad the covid measures in place are making people feel safe in the current situation, we do apologise about the reduced menu at the moment to assist in the guidelines. We hope to be back to normal very soon. Kind regards The Aspire Team

Posted 3 years ago

“Was quite disappointed. No toilet or wash facilities within the Lounge. Team were attentive, but selection was poor (I know it's Covid, but it felt like an excuse) - and the bacon bap was dry, un-buttered and very thin. Didn't feel worth the money.”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“Lounge very comfortable and relaxing. Little disappointed in the value and range due to the restrictions and not allowed to serve alcahol. Service and meal very good and staff helpful. With all the restrictions in place at the airport it was certainly better than sitting in the waiting areas and felt very relaxed before setting off.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 3 years ago

“We booked the lounge because we wanted space and privacy during the pandemic and it was adequate for just that reason. Would have preferred the toilet facilities to be available for visitors to the lounge only. That has been the case in every other lounge we have visited and is high in our priorities when using lounges. Food and drinks were fine. We were surprised that there was no need to book as ‘walk in ‘ clients were being accepted”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

Executive Lounges is rated 3.9 based on 28,082 reviews