Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,082 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,082 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clean, comfortable lounge with great views. Excellent customer service Food disappointing”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 2 years ago

“Comfortable but too many guests allowed in for such a small place. Food adequate but cold. No tomato juice.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“The lounge itself is fine and was clean and tidy. The food was average and unfortunately the rolls for sausage / bacon were very poor quality, (they fell apart). There were no pint glasses available for beer.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 2 years ago

“Wasnt impressed with choice of food in escape lounge we had booked aspire but was advised it wsnt open ?”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 2 years ago

“Supposed to be in Upperdeck but it was closed. Noone told us. A barsteward from another bar told us to go to the other lounge. We went there, Didn't get a clean table and not a lot to eat, but staff were lovely”

Helpful Report

(Glasgow Airport Lounge) - Posted 2 years ago

“It was difficult to find any seating as areas were closed off. Staff were great but there wasn’t that much variety of food on offer compared to other lounges I have visited”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Positives: 1. Very good immediate impression created by the lady at reception - welcoming and friendly. 2. Breakfast delivered very promptly. 3. Lady behind the bar very friendly and a great ambassador for your company. Negatives: 1. Not enough seating available for the number of guests accepted in to the lounge. We had to sit at a lap top bench, which was not what I expected from an airport lounge. 2. Drinks disappointing - no tomato juice for a blood Mary and no lemon or lime for a G & T. Basic things for any bar taking pride in it's offering”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Service good. Food very mediocre, not value for money.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“The menu was restricted compared to the advertised one on the website, we had to order our food via our smart phone ( luckily we have one) after three failed attempts of picking drinks and food we were informed that we had to log on to the WiFi. This had taken 20 minutes we asked a waiter and he wrote down our order and it came later, we were informed when we arrived that orders were taking 20 minutes as you were busy, So with the frustration of the phone and delay it was hardly the relaxing experience we expected, I also noticed there were no papers or magazines as advertised but I presume this was due to COVID. Plus what do the questions about delivery below have to do with this?”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 2 years ago

“When we first arrived at the Lounge, the receptionist looked up from her desk and said 'we are full', not a good morning, how are you, how can I be of assistance? etc', so that put us off for a start, when I produced a copy of my confirmed booking, she said 'wait here' and went off. About 10 minutes later, she returned and said 'I have managed to squeeze you in' and led the 3 of us to a 2 seater table, which proved to be uncomfortable and unworkable. This was the first time we have ever visited one of your lounges and were all disappointed with the attitude and crowded space, so won't rush to go back”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Food was terrible”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 2 years ago

“View excellent if using lodges again would use this aspire one at Manchester Food choices poor”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 2 years ago

“Food ok, cooked breakfast piled onto tiny plates so therefore not presented nice. Staff absolutely lovely and friendly. Lounge immaculate and clean.”

Helpful Report

(Newcastle Airport Lounge) - Posted 2 years ago

“We arrived at the airport to a delayed check-in at the tui desk , then we were told the lounge was not open but to check upstairs , asked 2 more staff who had to call a manager . We were then told it wasn’t opening until 5 more mins so take our time . When we got there it clearly had been open for a while . We ordered a breakfast then waited for an hour then had to ask if the kitchen was busy , we had been forgotten about . After that we felt totally rushed and were offered a glass of Prosecco which we declined as we didn’t have time . Not all to do with the lounge but TUI we’re at fault also as no staff when we arrived only 1 who spent 30 mins dealing with another customer then rang for backup .”

Helpful Report

(Newcastle Airport Lounge) - Posted 2 years ago

“Staff were fantastic; they couldn't have been better. It was the lack of vegetarian/vegan options that disappointing.”

Helpful Report

(Inverness Airport Lounge) - Posted 2 years ago

“As executive lounges go, Aspire at Luton airport is lacking. The full English breakfast was just enough to feed a child, definitely not adult size. Served warm rather than hot. Coffee was instant rather than filter/pod. Prosecco or champagne is not included in the price. On the plus side it was quiet, there were plenty of power points for charging devices, staff were friendly, toilets clean.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 2 years ago

“The staff were lovely, it was quite busy so the only available seats were the laptop area which isn't the comfiest. There wasn't a great selection of foods.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Not much space to sit, as the tables for 4 were reserved. Why are tables in lounges allowed to be reserved? Pancakes were cold. Overall not a great selection. Average”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Our hostess was really lovely and could not do enough for us. However, when making the booking online I paid extra for 2 glasses of Prosecco. According to staff in the lounge there was no record of this despite me being charged. I therefore had to pay again. Will wait until I am in the lounge in future to order drinks.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 2 years ago

“Selection for lunch was a little boring with just sandwiches”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 2 years ago

Executive Lounges is rated 3.9 based on 28,082 reviews