Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

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Executive Lounges 5 star review on 9th April 2024

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Executive Lounges 5 star review on 10th December 2021

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Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst it’s difficult time’s and safety measures in place were very good, 1 sausage cut in half on dry bun not great given probably only approx 12 people in lounge”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“I booked for 4 people on 22nd August £21.99 per person for 3rd September for 3 hours commencing 15.15 in the lounge. It was very disappointing to find on arrival at the airport that we could only check in 2 hours before flight so by the time we checked in and found that the lounge had been relocated in a different are of the airport. We were given no notification of the change therefore we only had roughly 1 hour and 30mins in the lounge despite having paid for the full 3 hours.”

Helpful Report

(Glasgow Airport Lounge) - Posted 4 years ago

“Nice quiet area before flying. However I thought it was quite expensive for what was on offer. Understand re COVID-19 but then the price should also change”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“My holiday was cancelled and I forgot to cancel lounge so we didn’t get in at all.”

Helpful Report

(Glasgow Airport Lounge) - Posted 4 years ago

“the buffet choice was acceptable the hot food choice was only ok if you are vegan bar and staff all good but everybody was moaning about the hot food choice know it is difficult but maybe a change of chef should be considered if they only prepare these types of dishes”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“It was the first time we used the Lounge because of the Covid Situation and we probably wont use it again. first of all it was tiny and wasn't very plush as we had expected. Our meal came in a paper box like on the aeroplane which was just awful and it was teeny with not much choice. The beverages were quite limited and served in bottles. I expected proper plates and cutlery... it just wasn't worth the money we paid. you even had to leave the lounge to use the toilets which kind of defeated the object of using it in the first place! The member of staff on the meet and greet reception didnt have much of a personality either - not very friendly. Our waitress was lovely though. Wont book this one next time - the other lounge that was closed looked much more spacious and nicer.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Staff lovely, but the food was super basic. A sausage bap, with one sausage, no sauce and a microwaved soup which was cold. Wouldn’t use this lounge again if the others are open. Staff welcoming, polite and kind, thanks to them”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Limited by Covid but not very good range of food. Staff good at clearing and cleaning. A bit of a disappointment.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“Unfortunately due to the fact of the busy pass control and all specific time issues I got No time to visit your lounge and get any enjoyed food so far. Hope next time I will join your lovely lounge and get some mill for my money. I understood that during this specific time all arrangements are very difficult to point out but could be better at least give us some food to take away to eat it on board. Best regards”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 4 years ago

“Covid times. But found staff unhelpful, bacon rolls were cold. Not worth the money we paid.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“Comfortable lounge but choice and quality of food let it down.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“Okay but felt there could have been more plates etc instead of expecting people to eat off of napkins etc”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“The advert made it seem that with the current pandemic that the lounges would be geared more towards table service. I didn’t mind so much that I had to do self-service as that’s what you would typically expect but the advert did give off a different impression. Otherwise it was a comfortable visit, nice lounge but more charging points or charging pads would have been really useful.”

Helpful Report

(Bristol Airport Lounge) - Posted 4 years ago

“We were delayed on way to airport and only had literally 10 minutes in the lounge. However the food was basic, and not much choice. We knew it was a reduced menu due to the covid-19 situation but I wasn't impressed with the selection at all and it certainly wasn't worth the £55 or so we paid for 2 people. Disappointed.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“Thought the lounge was to small and crowded.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“Lounge itself is reasonably comfortable, bar staff pleasant, the food quality was well below expectations. Very poor choice, awful packaging and so called “sausage roll” was not eatable ( must have been cooked long in advance and left in the hot cabinet for a very long time ) . As for snack selection ... there was none except some sweaty cheese wrapped in plastic and crackers . Very poor , BP petrol stations offer better and fresher choice .”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“I know the current situation with COVID makes it harder for the lounge to look inviting but I just feel that the food could have looked more inviting.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“The front desk staff very nice. The cleaning lady however wasn’t cleaning and disinfecting the tables AT ALL - I had to wipe crumbs off the table, and SEATS myself after waiting for quite some time for her to come up. I later noticed she wasn’t wiping other tables either. . . Food and drink choices are on the lower scale of adequate unfortunately - I’d rather pay more, and have a choice of some healthy food options - non-sugary drinks, fresh juices (juicer behind the bar would be a great?), and other natural items, like home made salads or soups.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Quiet, convenient location for my flight, food was hot and tasty, wine was ok, could have done with a better quality Sauvignon blanc from NZ. Ambience was pleasant whilst I was there and WiFi was excellent throughout. Overall it was a a pleasant few hours”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“to be fair the lounge was clean and safe but no real instructions or communications on what to do or what was available once inside. We did say the we would probably try another lounge next time Safe clean and useable though during these tough times”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews