Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi thank you and your safe for yet again excellent service, we all enjoyed the meal and drinks 🍷🍺👍🏻”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

Dear Colin, Thank you for your 5 star review. Im pleased to see you enjoyed the lounge and hope you had a great trip, we hope to see you in future! Kind Regards, Aspire Lounges Team

Posted 5 years ago

“Calm relaxing atmosphere. Friendly staff. Perfect start to a holiday x”

Helpful Report

(Glasgow Airport Lounge) - Posted 5 years ago

“Superb food, nice comfort. Helpful staff”

Helpful Report

(Lounge @ B Cadiz) - Posted 5 years ago

“A very pleasant lounge with good food and drinks selection”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

Dear Alf, Thank you for your excellent review. Im pleased to see you enjoyed the lounge and hope you had a great trip, we hope to see you in future! Kind Regards, Aspire Lounges Team

Posted 5 years ago

“DISAPPOINTED......... thinking I was going to a LOUNGE for 3 hours ( of a very long layover ) and looking forward to lounging and hopefully sleep in a comfortable setting, I was gobsmacked to find a LARGE ROOM / SPACE full of club chairs , which were quite close together. Hardly a place to relax, unwind, nap or whatever. The food , well, there was food available ! By the way, when one checks in the boarding pass is asked for and kept until you check out in the 3 hour timeline. Why is the boarding pass taken ? is it to be sure one does not surpass the 3 hr. time limit ? or charge one by the minute thereafter?”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

Dear Guest Thank you for taking the time to leave your review We do not have sleeping facilites im afraid however we do have comfortable seating to relax in upto 3 hours before departure. In regards to the boarding pass I will speak to staff regarding this as entry should only be allowed 3 hours prior to departure so there should be no reason to retain customer boarding passes. Thank you for contacting us we do hope you visit one of our lounges again. Kind Regards, Aspire Lounge Team

Posted 5 years ago

“First time using the lounge, won’t be the last, breakfast was lovely, and also had a snack before leaving, had couple of wines, hubby had a few coffees and a gin and tonic, well worth the money , would highly recommend using this lounge Dee Quinn”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

Dear Dee, Thank you for your 5 star review. Im pleased to see you enjoyed the lounge and hope you had a great trip, we hope to see you in future! Kind Regards, Aspire Lounges Team

Posted 5 years ago

“Gentlemen seating us went extra mile for good service. Other than that; the food was bland and poor. Had it been a restaurant then the food would have been returned.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

Dear Kasper, Thank you for leaving your review. Im sorry to see our offering was not to your taste, I will pass on your comments to our food and beverage manager. We will be launching a new summer menu next month We do hope you revisit in future. Kind Regards, Aspire Lounges Team

Posted 5 years ago

“Relaxing atmosphere with hood selection of food and drink.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Love the fact that tables are reserved for bookings, Food was tasty and a good choice but the plates were tiny and there wasn’t enough cutlery.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Absolutely fantastic. Great choice of food and drink. Comfortable seats and brilliant staff”

Executive Lounges 5 star review on 2nd March 2020

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

Dear Gloria, Thank you for your 5 star review. Im pleased to see you enjoyed the lounge and hope you had a great trip, we hope to see you in future! Kind Regards, Aspire Lounges Team

Posted 5 years ago

“Our most recent visit was at Liverpool John Lennon Airport, it was well staffed and the food was constantly replenished. It was extremely busy but the staff were very pleasant throughout the whole visit.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“I was very excited to go in for first time but was disappointed. I thought breakfast choice was poor. I am vegetarian and did order the sausages but they arrived undercooked and I have to say they are the worst ones I have ever had and I have been vege for 30 years. On that basis I am not convinced it is worth the money.”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“We were seated immediately even though it was incredibly busy with a queue at the door. Food was very disappointing for the money paid. Staff were very grumpy apart from those at the main reception desk.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Fantastic. Only thing that I can say would benefit from improvement , is the staff on reception who appear to be unable to smile and are not at all welcoming.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

Dear Guest, Thank you for your 5 star review. Im pleased to see you enjoyed the lounge and hope you had a great trip, I will pass on your feedback regarding reception staff to the lounge manager. Kind Regards, Aspire Lounges Team

Posted 5 years ago

“Very comfortable lounge nice atmosphere and friendly staff”

Helpful Report

(Cork Aspire Lounge) - Posted 5 years ago

“Further to my e mail of 1st March (179942) and my booking ref:_LHR3 1276763. My visit to the terminal 3 lounge for my family of 5 on 16th. February was one of the worst visits to an airport lounge I have experienced. I appreciate the lounge was very busy but having to squeeze 5 -people with hand luggage on to a very small table area for 4 was not what I had paid for. the food was very slow in being replaced and again not the quality as I would expect. I hope when I visit Manchester in May I will receive the standard and service expected.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

Dear Leslie, Thank you for leaving your feedback. I can see you have been in touch directly and we have responded via email regarding your comments. We hope to demonstrate our usual high level of service for your May Journey. Kind Regards, Aspire Lounge team

Posted 5 years ago

“Comfortable plenty of food and drink available”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Excellent service, comfortable surroundings & great staff”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“I think this was the worst experience in the lounges o have spent my layovers. I couldn’t name it comfortable neither staff friendly somehow, strange. The only person who was nice was the gentleman who was cleaning the shower, the rest did not even smile, well definitely when in Amsterdam I will choose another lounge! Do not recommend”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 5 years ago

Dear Karolina, Thank you for your feedback. I will be sure to pass your comments over to the lounge manager to be reviewed and addressed so any necessary improvements can be made. Kind Regards, Aspire Lounge Team

Posted 5 years ago

“I have used most of the north terminal lounges including airline specific. I feel the Aspire lounge offers great value for money and we enjoyed our stay.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews