Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely relaxing atmosphere and very good food ,loved it”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

“We were very impressed with the lounge. The food was lovely and it was a very relaxing way to start the holiday.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“The lounge was very crowded and the food lacking. Lounge was advertised to have snacks as well as hot food but only the bland hot food was available. Bartenders seemed unaware of available selection - confused by asking what beers were available. Tableware not restocked on hot food. Wouldn’t pay for this again. 2 stars for providing somewhere to sit and WiFi.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Excellent service, the staff were friendly and attentive. The food, both hot and cold selections, was lovely and fresh and the variety of drinks at the bar was good. Lovely comfortable seats with a excellent view of the runway, which our daughter loved. The interior design is modern and fresh and makes you feel very relaxed. Our first time as a family in the lounge, we will definitely be back again, thank you.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Montréal airport Lounge was very enjoyable and relaxing. Food was also good . I will probably use it again”

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(Montreal Airport Lounge) - Posted 5 years ago

“Excellent lounge, relaxing areas and welcoming staff. There is a good selection of food and drink available. Will return the next time we are flying from Edinburgh.”

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(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Unfortunately I was very disappointed with my recent visit to the Executive Lounge at Liverpool airport. The selection of drinks were quite limited, the tonic water was from a gun which tasted unpleasant. The quality of the food was very poor. My colleague and I were unable to eat the dishes that were provided. We resorted to buying a Sandwith from the shop next door and eating in in the lounge. On a positive note the staff were very friendly and accommodating.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“Comfy, quiet haven with a good choice of food and drinks”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Wide range of good food, friendly staff. My flight was delayed for over 3 hours so the visit here was well worth the money”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Dear David, Thank you for contacting us. Im pleased to see you enjoyed your stay in the lounge and we do hope to see you again. Kind Regards, Aspire Lounges Team

Posted 5 years ago

“First time user of Aspire Lounge. Great staff and facilities. All round great service , good availability and beverages etc .”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Dear Keith, Thank you for your great review. Glad to see you enjoyed your stay in the lounge and we do hope to see you again. Kind Regards, Aspire Lounges Team

Posted 5 years ago

“I found my recent visit to be extremely relaxing, relieving the stress I often feel when travelling. the staff were extremely friendly and helpful and the facilities were excellent.”

Helpful Report

(Bristol AspirePlus) - Posted 5 years ago

Dear Tracy, Thank you for your 5 star review. Im pleased to see you were able to relax in our lounge and we hope to see you in future Kind Regards, Aspire Lounges Team

Posted 5 years ago

“I have been using the lounges for 15 years and have recommended them to dozens of friends and colleagues. However I don’t think I will be so keen in the future. The lounges are over subscribed. There are seldom enough staff and so it often appears unkempt with dirty plates and glasses everywhere. The food advertised is always sold out. For example, I personally don’t eat bacon but have yet to sample the sausages that are meant to be on offer as they have never been stocked. Toilets are smelly and unpleasant. It’s not at all peaceful, too crowded and rowdy. It’s no longer a special experience, it’s more like a street cafe. Also the price creeps up every time I go back. Think I’ll be giving it a miss from now and and won’t recommend it to others. Staff however are always pleasant.”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

Hi Debbie, Thank you for leaving your review. I will pass on your comments to the lounge manager at Newcastle so the issues you have mentioned can be reviewed and addressed. Kind Regards, Aspire Lounges Team

Posted 5 years ago

“We were here the morning of the 16th March. Very pleased with the lounge. Comfortable seating and a good selection of food and drinks. We would definitely use again”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

Dear Sue, Thank you for your 5 star review. Im pleased to see you were able to relax and enjoy the lounge and we hope to see you in future! Kind Regards, Aspire Lounges Team

Posted 5 years ago

“Everything was very good service was excellent food was very good and replenished frequently No complaints whatsoever”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

Dear Michael, Thank you for your 5 star review. Im pleased to see you were able to relax and enjoy the lounge and we hope to see you in future! Kind Regards, Aspire Lounges Team

Posted 5 years ago

“The lack of food and snacks was truly appalling! We had to go back into the main hall to buy snacks. It was also very cramped with too many people. I was very disappointed that I was turned away for being 5 mins early when people, just turning up and paying there and then, were given priority! Definitely not what I expected, leaving me very disappointed with the experience, which I will not be repeating in this lounge.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

Dear Guest, Thank you for leaving your review. I will pass on your comments to the lounge manager at Heathrow so the issues you have mentioned can be reviewed and addressed. We do hope you give us another try in future Kind Regards, Aspire Lounges Team

Posted 5 years ago

“Very little food available, and food was of poor quality. This was at breakfast time.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Dear Guest, Thank you for leaving your review. I will pass on your comments to the lounge manager at Manchester so the issues you have mentioned can be reviewed and addressed. We do hope you give us another try in future Kind Regards, Aspire Lounges Team

Posted 5 years ago

“Lovely food and a nice relaxing atmosphere, a great way to start your holiday”

Helpful Report

(Newcastle Aspire Plus) - Posted 5 years ago

“Fantastic friendly and helpful staff”

Helpful Report

(Newcastle Aspire Plus) - Posted 5 years ago

“Not only was the food choose was very poor. The quality was terrible people couldn’t tell the difference between the mash potato and the pork casserole dish. Not worth the money at all.”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

Dear Samantha, Thank you for leaving your review. I will pass on your comments to the lounge manager at Newcastle and our food and beverage manager so the issues you have mentioned can be reviewed and addressed. We do hope you give us another try in future Kind Regards, Aspire Lounges Team

Posted 5 years ago

“The lounge was clean & comfortable & the staff were polite & courteous The food choices were very limited as were the drinks. Overall I felt it wasn't value for money”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

Dear Helen, Thank you for leaving your review. Im sorry to see our offering was not to your taste, I will pass on your comments to our food and beverage manager. We will be launching a new summer menu next month We do hope you give us another try in future Kind Regards, Aspire Lounges Team

Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews