Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was ok. It was really busy and I struggled to find a seat,the food choices were limited. Overall it was not as good as the Gatwick lounge..”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“The Aspire lounge was an excellent choice pre flight to get away from the hustle and bustle of the airport. We had one of the quiet booths at the back and it was ideal. Relaxed environment with no restrictions on food and drink, making it excellent value for money”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“It's a great place to relax in a peaceful environment whilst waiting for your flight and also enjoy snacks and drinks.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“Very good.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Staff were superb. But we didn’t see any advantage of paying the extra cost. Going back to the other lounge.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Very average! One chap on the staff was very helpful but otherwise there was a general malaise with the staff. We had a very slow queue to get in even though we had prepaid. The bar had a sign reminding one on the limit of drink that could be served which felt more like a limit on the amount they wanted to serve as opposed to looking after other flyers safety, The food was limited and average. I will not be using this lounge again I will save the money and go to the Witherspoon which shows the standard of Executive Lounges.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Good place to stay before your flight. The service is very good, the food on offer is quite acceptable. The only annoying thing is that some passengers with low social responsibility are able to buy their way to Aspire plus and get drunk and noisy. This is quite unusual though for this lounge.”

Helpful Report

(Newcastle Aspire Plus) - Posted 5 years ago

“I used to love Newcastle’s Cheviot Lounge. Now Aspire has 2 mediocre offerings where you can’t even pour your own drink, all the mixers are in huge communal bottles and The (cheap and nasty) food is ‘left out’ in an unappealing buffet. OK it’s still an escape - but hardly a premium or pleasant offering. Toilets particularly nasty.”

Helpful Report

(Newcastle Aspire Plus) - Posted 5 years ago

“Clean with friendly welcoming staff. Plenty of choice of food and drinks and a really relaxing way to start your holiday.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“Quite a good experience rather than having to sit ina lounge downstairs, helpful staff and nice food before boarding an aircraft for a 7.5 hour flight , plus a couple of beers”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Best place to relax before you fly Very good value and comfortable No unruly idiots shouting for attention because they are about go on holiday. Little or no unruly children behaving as they please due to incompetent parents. So in short again Good value.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

“Sadly a very disappointing experience at Bristol Aspire Lounge. Food left out, long queues for food and no table on arrival. Food advertised on Website not on display. I complained to Executive Lounges on my return, but felt they didn't believe me. I would encourage anyone using Aspire in Bristol who feel shortchanged, to take photos and perhaps complaints will be taken seriously.”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“We prefer this lounge to the new lounge in Edinburgh Airport probably because we have used it so often. We always find the staff very friendly and helpful. We are aware of a refurbishment on the cards and look forward to using this lounge in the future, especially if it is for adults only.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

“Lounge was lovely, staff were very welcoming and food was great. Great choice of food from Bacon rolls and scrambled egg to cereal and fresh pancakes. Would recommend to anyone as a fab start to there holiday. A comfortable, quiet, relaxing place to go before your flight.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Everything g was good Food was hot well presented and tasted lovely”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“Service was good, food is adequate maybe an additional warm option. The room is quite chilly at times.”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“Not impressed at all - we paid up front only to find that it was cheaper for people who simply paid on arrival?! Ridiculous situation.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“I did not see any difference between Aspire plus and Aspire Lounge except the price, quite disappointed with Aspire plus outcome. Food was only warm,sorry to say will not be frequenting again.”

Helpful Report

(Bristol AspirePlus) - Posted 5 years ago

“I travel very frequently several times a year, mostly in groups of either couples or my girlfriends. Every time for at least the least 15 to 20 years we have booked into the lounge on every single trip. I find it very relaxing being away from the crowd and the hustle and bustle of the main airport. I have always found the food and drinks on offer to be of great quality and the staff very helpful and friendly and will continue to use it for all my trips. Keep up the good work !!”

Helpful Report

(Glasgow Airport Lounge) - Posted 5 years ago

“This was myself and my wife’s first visit to the lounge and we didn’t quite know what to do to make the best of our visit such as could we have toast or perhaps a fried egg but what we did experience we definitely enjoyed our time in Aspire and we would definitely visit again”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews