Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic just to chill before holiday great value for money food and environment amazing.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“Was to busy we payed money to be able to charge our iPads and phones and could not get near a socket food was also cold”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“Excellent service and the staff greeting were lovely two ladies xx can’t fault them”

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(Bristol Airport Lounge) - Posted 6 years ago

“Because we were a party of five we had a table reserved for us (which we knew nothing about until we arrived). This is a very relaxing way to start your journey.”

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(Edinburgh Airport Lounge) - Posted 6 years ago

“Clean, calm, quiet, comfortable”

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(Aspire Lounge International) - Posted 6 years ago

“As an ex Thomas Cook customers we thought that rearranging our booking would be one of those frustrating and costly affairs, Alix McKechnie of your cutomer service team made the all of the changes for us and even telephoned the next day to check that the email for the new arrangements was exactly what we wanted. On a previous visit to the Birmingham lounge Ourang Hussain had told us that if we booked direct instead of with Holiday Extras we could stay in the lounge if we were delayed. Our aircraft was struck by lightning and we were able to return to the lounge until another aircraft was prepared. In the lounge Ourang was very attentive and like Alix a credit to your excellent customer service team. Very many thanks to both of them. Ken and Pat Williams.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 6 years ago

Hi Kenneth, Thank you for taking the time to leave your review. Its great to see we were able to help with your booking and that you benefited from our delay cover, I will pass your feedback on to Alix and Ourang. We do hope to see you again soon. Kind Regards, Darren

Posted 6 years ago

“There were loads of spare tables, good bar service, a tasty selection of food and worth the £26. Only problem is that the lounge does not have a toilet.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

Hi there Richard Thank you for your 4* review of the Liverpool Aspire Lounge We are glad your enjoyed your visit! We will certainly pass your comments on to the lounge team to ensure they are aware of your feedback. We hope to see you again in the near future. Kind regards The Aspire Team

Posted 6 years ago

“Helpful friendly staff and good selection of hot and cold food. We arrived when the lounge was quiet however it soon filled up and some customers complained about not having anywhere to sit and had to move temporarily into the other lounge. This is not acceptable when you think of how much it cost. This is the only reason I didn't give five stars.”

Helpful Report

(Newcastle Aspire Plus) - Posted 6 years ago

Hi there Christine Thank you for your 4* review of the Newcastle Aspire Plus We will certainly pass your comments on to the lounge team to ensure they are aware of your feedback. We hope to see you again in the near future. Kind regards The Aspire Team

Posted 6 years ago

“Newcastle is looking a bit tired I was in the lounge from 1500 and a number of tables were waiting to be cleared of empty plates and glasses. They were still there when I left at 1630”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

Hi there Karen Thank you for your 4* review of the Newcastle We will certainly pass your comments on to the lounge team to ensure they are aware of your feedback. We hope to see you again in the near future. Kind regards The Aspire Team

Posted 6 years ago

“Good selection and comfy place to wait.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Hi there Gaynor Thank you for your 4* review of the Manchester T2 Aspire Lounge We are glad your enjoyed your visit! We will certainly pass your comments on to the lounge team to ensure they are aware of your feedback. We hope to see you again in the near future. Kind regards The Aspire Team

Posted 6 years ago

“Very nice ambience - just like a hotel. Good range of breakfast buffet plus a hot choice cooked to order and unlimited hot and bar drinks. This visit was not as good as last time. There was quite a queue at the bar and my husbands hot food was actually served cold.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Hi there Thank you for your 4* review of the Edinburgh Lounge We are glad your enjoyed your visit! We will certainly pass your comments on to the lounge team to ensure they are aware of your feedback. We hope to see you again in the near future. Kind regards The Aspire Team

Posted 6 years ago

“Booked for myself and husband, son partner and daughter and other son wife and two daughters and on arrival was told that we would not be admitted to the lounge because I had booked for nine people on three separate accounts and this was not acceptable. After a heated discussion we were reluctantly admitted where we found the choice of food limited. We have used The Aspire Lounge in Edinburgh many times and found it much superior to the one in Manchester.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“Very crowded which may account for the empty salad bowls. TV not on. No newspapers. Dissapointed”

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(Edinburgh Airport Lounge) - Posted 6 years ago

“This for us is now an essential part of traveling. The lounge is clean and comfortable and the staff are all very welcoming. There is an impressive selection of hot and cold food and drinks. It's a lovely start to a holiday and the time spent waiting for gates to open passes really quickly.”

Helpful Report

(Newcastle Aspire Plus) - Posted 6 years ago

“The lounge area was short of fresh food and also ran out of a particular drink during our visit.”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“Ce fut un réel plaisir de passer un moment dans cet endroit aussi agréable qu accueillant. Personnel à l écoute, locaux hyper bien tenus et propres. Rien ne manquait quand aux collations et petit plus calme absolu et reposant. Bravo et merci.”

Helpful Report

(EuroAirport Skyview Lounge) - Posted 6 years ago

“Lounge was very quiet . It was clean and tidy. We had breakfast which was a buffet type. No complaints on quality of food. Staff were approachable and friendly”

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(Newcastle Aspire Plus) - Posted 6 years ago

“Limited food available and too crowded”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“I was pleased to be able to use the lounge in the Calgary international Airport. The atmosphere was relaxed. Nice furnishings I enjoyed the food I selected but would have liked a more regular Canadian coffee choice ie similar to Tim Hortons rather then the stronger type coffee offered.”

Helpful Report

(Aspire Lounge International) - Posted 6 years ago

Hi there Elaine Thank you for your 4* review of the Calgary Lounge We are glad your enjoyed your visit! We will certainly pass your comments on to the lounge team to ensure they are aware of your feedback. We hope to see you again in the near future. Kind regards The Aspire Team

Posted 6 years ago

“Unfortunately we are unable to give any positive feedback, the lounge was overcrowded, area too small seats really uncomfortable, table too low to even eat our from!, The food was of very poor quality and cold and no toast! Feel this was not the start of the holiday we were looking for. We feel we wasted money completely on this experience. This lounge is no comparison to the virgin lounge whatsoever!”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews