Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

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Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible layout, not enough seats, people where lying across 2 spaces. There was an upstairs area which wasn’t open. Food was nice. Tables kept clean and empty cups etc cleared away quickly.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Small plates no egg no atmosphere, very disappointed to say the least”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Total waste of many. Entry time was 4.30am but didn’t open until 4.50 so 20 minutes lost before we started. Only Heineken lager on draught. Soft drinks machine was not working all the time we were there. The rolls on offer were large flat dried out bits of bread from the day before so by the time you managed to work your way through it you couldn’t face any more. Wetherspoons would have been a far better choice. Nicer drinks miles better food (served to your table) and a far better atmosphere. This is the first time I have used the Lounge which was supposed to be a treat for my wife and I but would never ever use it again. The staff were disorganised drinks were not available and stale yesterday's food all in all an unforgettably bad experience.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“We were very disappointed With the lunch time food , it was a strange combination & very limited. We usually do breakfast time in the lounge which is much better . I don’t think it was very good value so unless the lunch menu was improving I don’t think we would go back.”

Helpful Report

(Newcastle Aspire Plus) - Posted 5 years ago

“We arrived (party of six) just as breakfast was finished. There was very little hot food as the lunchtime choices were not ready. Got bye on cheese and biscuits. Limited selection of beers and no cider (three of us drink cider). Not great, for the price.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Possibly the worst lounge experience to date but still better than fighting it out on the main concourse. Seating are limited and crowded with a poor selection of hot and cold foods. The food selection is less than what I expect in entry level budget hotels such as Travelodge and Premier Inn. Alcohol included but not self service as in other lounges and generally just a feeling of being done on the cheap. I wouldn't pay to use this lounge again, instead I would take my chances on the main concourse and buy a breakfast worth eating”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Very disappointing. Food poor, not relaxing at all. Won't be going back in a hurry.”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“We have stayed in the Lounges several times previousy without a probem. This time however there seemed to be a shortage of staff at the sharp end hence noone seemed to notice that food was short. Hence it was cold and I had to wait several minutes for baked beans to be replenished and they were not particularly hot even then. The lounge did not seem busy enough to offer any justification for the poor service. Very disappointing.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Crowded and hard to find a comfortable seat. Not many food options. Plates were not available all the time, Staff could also have been more friendly.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 5 years ago

“quality of these lounges have gone down hill”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Overcrowded, uncomfortable chairs, large sections allocated to Singapore Airlines, not worth the money. A rip off.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Not the greatest lounge we have ever been in. All the tables (that were free) were dirty, the food wasn’t the best and the chairs aren’t comfy.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Long queues, average refreshment and service, somewhat cramped. Will not ues again certainly not worth money”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“This is the first time that I felt short changed. In fairness, the lounge was extremely busy but nevertheless, it was filthy, previous customers remains everywhere. Glasses were dirty and the food needed restocking. I don't mind paying the best part of £30 for a lounge but it should be better than this. Sorry!”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“Looked a bit tired and dated, with the tables crammed together. The porridge was delicious though. Just needed a bigger selection of pastries. Good value for money, but I wouldn’t call it premium in relation to the other lounges available.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Very unhelpful miserable staff, especially the lady who i think may have been in charge. Not a very good start to our Xmas holiday. Made to feel guilty asking for a drink that’s when she noticed you were there ! She was the only big let down.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Unfortunately I found the lounge to be very outdated and neglected. I tried to use one of the only 3 sleep pods, but the lounger was too old and uncomfortable and broken to be of much use. The food was very plain with only one choice of meatballs - no non-meat choice at all. The lounge is open to the floor below which means there is no barrier against the noise. The whole experience was a total disappointment.”

Helpful Report

(Aspire Lounge International) - Posted 5 years ago

“Seating filthy dirty and covered in stains. Food cold. Plates too small to hold even meagre amount of food. Air con on to high therefore uncomfortably cold”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Although the time permitted to spend in the lounge was 3 hours, I was not permitted to enter the lounge before 10 am for a flight scheduled for 1 pm. I intended to enter the lounge at 9 am and leave at 12 noon. The food selection was sparse and spartan in quality. I found it hard to find a comfortable place to sit and relax. I shall not be using this lounge again. Bad value for money.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 5 years ago

“I have to say I was very disappointed with the selection for Vegans. When I reported this on reception I got the response 'yes it's really bad'. So your staff know the selection for Vegans is bad, but nobody has chosen to address the issue. I simple bowl of avocado and one of mushrooms would be ample. Instead I had to do with some cold vegetarian sausage and beans. There wasn't even any dairy free spread. Going forward I will not be booking the lounge again, as the food in the main restaurants is better.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews