Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very disappointed to find the range of spirits had diminished and does not now include Bacardi but was served a Havana Club without mentioning that it was not Bacardi. The Breakfast was fine but I think it’s poor value now.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“The bartender was not very helpful, he completely ignored my sister when she asked for a drink, she complained to another member of staff and the response she got was - yeah he has been in a mood all day, the food selection wasn’t great and had to ask for some crisps as none were out, also think it would be good if you could hear the announcements and the toilet was within the lounge”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

“Not entirely satisfactory I am afraid to say. We found most of the hot food, only luke warm. Many food options kept running out resulting in long waits. Coffee machines were out of milk. There was no Brandy, and none expected until tomorrow, bad form - just go out & buy one! It became tiresome having to keep asking for things. The whole enterprise seemed to lack someone who was monitoring the whole operation. Therefore did not consider it value for money.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“The lounge was oversold. There were no seats. When entering we were told that we would have to share, but in reality there were no seats at all. Since we bought in advance, there was no return of money.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Food not very hot, not stocked enough and gluten free options are very poor. Plus no toaster due to health and safety which is ridiculous.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“I arrived at about 10 am no one at reception then the choice of hot food was very poor I could go on ,,”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“No seating availability due to the lounge being completely packed. I had to walk around for 10/15 minutes waiting to find a seat. Seating availability very poor. No private toilets, had to use general airport toilets. When I found a seat, it took too long for the existing passengers food and drink to be cleared from the table.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Even though we had booked couple of months in advance they were very unprepared. It was extremely busy and I thought it was very disorganised. Not much food put out, no cutlery or plates, they were in the middle of changing from breakfast to lunch and they did have staff members off sick so I'll give them benefit of the doubt. But wasn't as relaxing an experienced as usual.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“My wife and I visited Aspire lounge at Heathrow Terminal 3 before a long haul flight to South Africa. On arrival the place was pretty rowdy with a group of lads warming up for Vegas. This wasn’t what we had expected but didn’t mind as we were on holiday mode. If you were look for relaxing then this wasn’t the place. The beers on tap were good and we were served very quickly. The food however was pretty bland and there wasn’t much choice. I would class Aspire as the harvester of the lounge world. No frills, pretty basic and fills a hole. In 3 hours you could definitely drink the entrance fee so I can’t knock the Vegas lads, I’d do the same.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Spent 6-7.30pm in the lounge. Had to ask three times if more hot food was being prepared, it was very slow and the dishes were coming out in the wrong order so the meat dish first then had to wait 10 minutes for the potatoes. The tables were not cleared in a timely way so several tables had stacks of dirty plates left on them. The wine we had was okay but the white wine was warm. The staff were not unpleasant but we're clearly not motivated to give even a reasonable service level. Our first visit to the lounge we had a voucher for one half price entrance fee but would probably not bother to visit again.”

Helpful Report

(Cork Aspire Lounge) - Posted 5 years ago

“Disappointing Staff were not friendly Ambience was not inviting or friendly Choice of meals poor”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Food choice very limeted”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“I visited this Edinburgh airport lounge in October with my husband and another couple we holiday with. We were all very disappointed. It’s the worst visit to an airport lounge I have ever experienced in this country. The bar was shockingly poor and the cooked food was cold. Won’t be back to this airport lounge.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

“We booked and paid for 5 people (2 adults, 3 kids) in advance for the lounge. It was so overcrowded-they couldn’t even seat us together. We managed to sit together by stalking seats. The food and drink were mediocre. Sitting in the public was cleaner & more spacious. Buy more comfortable chairs!”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Out if all the lounges at manchester this is the worst not a great choice of food beer and spirits where shocking I didnt think I would say this but I would of rather spent my time and money down stairs very disappointed terminal 1 for me from now on”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Started off well with nice attentive welcoming receptionist then started to go downhill once entered lounge They had good selection of continental breakfast but had to wait nearly ten minutes for sausages to come out and trying to get drink from bar was worse Bar person seemed uninterested and not very friendly ( when she was in bar ) numerous people were walking about looking for her”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Staff were very unwelcoming and made us feel Like we were school children. Being herded Into certain areas and looked down Upon throughout visit”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“I have been in both executive and aspire at Manchester Airport, I personally will only go back to Aspire. I found the food not to a good standard and limited choice, the bread rolls were hard. I thought it was expensive for the quality.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi there, We are sorry to hear you did not enjoy your stay in the lounge. We will be sure to pass your comments onto the Food and Beverage manager as our menu is constantly under review. Kind Regards The Aspire Team

Posted 5 years ago

“Deep Fried sausages 🤮 No toast No brown bread Cold bacon Having the number of drinks (2)your having questioned by the bartender All in all this was a very poor experience and terrible way to start our holiday. We would not recommend this lounge to anyone as we felt it was a total waste of money.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi Leila, Thank you for taking the time to review our Manchester T2 Aspire Lounge. We are disappointed to hear you did not enjoy your stay in the lounge, unfortunately we do not offer toast or brown bread as part of our menu. All of our lounges operate a fit 2 fly policy so staff must be sure they are adhering to this at all times, we will be sure to pass your feedback on to the lounge team. Kind Regards The Aspire Team

Posted 5 years ago

“Disappointing visit on the start of a major holiday. The bar had run out of gin, which was blamed on erratic deliveries (despite the duty free shops below obviously having plenty), and the food offering was extremely limited and unappetising. Crisps were down to two packets of the same flavour. Cannot fault the staff who were very nice, but poor value for money and will not visit again.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

Hi Stuart Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at T5. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews