Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I regularly visit either Aspire or No.1 at Edinburgh airport. I recent months, Aspire has deteriorated in all aspects - choice, selection, number of staff, cleanliness. Aspire must do better as it will be No.1 for me from now on!!”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

Hi James Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“I'm afraid I was not impressed with the lounge at LGW North. Breakfast stopped before 11.00am and lunch did not appear for quite some time. As a tour operator and having used many lounges I found this one not to be up to par. Most of the staff, with the exception of one, had a bit of an attitude.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

Hi William Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at Gatwick North. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“Manchester T2 Aspire Lounge was overcrowded and breakfast food offered was poor in variety and quality.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi Andrew Thank you for taking the time to review our lounge We are sorry to hear you did not enjoy your visit. Please contact us on customerrelations@executivelounges.co.uk if you wish to discuss this further. Many Thanks The Aspire Team

Posted 5 years ago

“On arriving at the lounge two hours before my flight my name was not on list of bookings for that day. I unfortunately had no proof of the booking with me. I had to log into my internet banking to show proof of booking. By the time I was let into the lounge I had time for a half cup of coffee before I had to catch my flight.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

Hi Brenda Thanks for your feedback I am sorry to hear of the situation you describe. If you wish to discuss this further please contact us on customerrelations@executivelounges.com so we can investigate this for you. Many Thanks The Aspire Team

Posted 5 years ago

“The food and drinks were decent and replenished quickly, however there was not remotely enough seating for the number of people wanting to use the lounge, and this was on a random Saturday in November, which meant it took 20 minutes for me and my partner to Donald anywhere to sit. I can’t say it was worth the price.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

Hi Luke Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“it felt dirty tables not emptied when guests lefty poor choice off snacks”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

Hi Keith Thank you for taking the time to leave your review. We are sorry that you did not enjoy your stay in our lounge at T2. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

Hi Keith Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“As part of celebrating my Wifes 60th Birthday, we thought we would treat ourselves and use the Executive Lounge. We could not have been more disappointed at our treatment. Upon our arrival there was no one on reception and after about 5 minutes I went to try and find someone, because there was a queue forming. The young lady eventually appeared. The selection of food on display was depleted and not replaced and then we had to clear our own table, before we could sit and eat. We were beyond disappointed and could not recommend.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

Hi Malcolm Thank you for bringing your concerns to our attention and we are sorry you did not enjoy your visit If you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“Pre booked the lounge when I arrived lounge extremely busy, no seats anywhere, asked to speak to the manager and she found me a seat at a table for prepaid online customers, which was very lucky as customers had just left. I felt they were just letting everyone in at the door not caring if customers got a seat. Surely you pay for a lounge to get a comfy seat and relax. Would never go back,”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“The lounge didn’t meet my expectations set by your website.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

Hi there, We are sorry to hear you did not enjoy your visit to the lounge. If you wish to discuss this further, please contact us on customerrelations@executivelounges.com so we can investigate this for you. Many thanks The Aspire Team

Posted 5 years ago

“Very busy and poor food choices”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“No food no plates”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Very full and not easy to get a seat. Choice of food constantly ran out. When ordering drinks, I was made aware that the first glass of Prosecco was complimentary. I had however paid for a glass as part of the package. I was questioned by the staff about this and then had to wait at the bar whilst they checked- which wasn’t a good start to my experience.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

Dear Kate, Thank you for taking the time to leave your review. I will forward your comments over to the lounge manager for review and to ensure these issues do not occur again. Kind Regards, Executive Lounges Team

Posted 5 years ago

“Very busy, not guaranteed a seat , poor food choice compared to other lounges I have used , personally i would not use again.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 5 years ago

“Unfortunately not as good as previous visits. Hot food was not up to standard. Tables were not cleared of used dishes ( had to clear the table by myself to sit down with my wife ). Had to wait for some time to be served drinks at bar.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“The Lounge facility only benefits if you dont have bags. The check in desk opens 3 hours before the flight. The flight gate closes 30 minutes before flight. we were 1st in the queue and walked briskly straight to the lounge not stopping at duty free. Queued to get into the lounge. Only had 1 hours in there but paid for 3. When I booked the offer was buy one get one free but it was only 25% off the bill at the end. A very disappointing and expensive experience. Food ok. Very clean. Friendly staff. Good idea but wont be repeating it.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“This was the first time I had used this lounge and I found it disappointing compared to others. It is L shaped and narrow, very crowded and the choice of food on offer was very poor - a sort of vegetable stew, rice and a few cake type desserts, all open to the air. One of the few comfortable chairs became available ten minutes before I left so at least the end of my stay was comfortable.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Limited range of food on offer. Slow check in, told it was my phones problem rather than just trying to check my name in. Lack of luxury, did not feel very executive. Could have been a wider range of food and snacks on offer, not all of it felt fresh. Disappointed I spent the money.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Not a good selection of food rolls in bacon”

Helpful Report

(Glasgow Airport Lounge) - Posted 5 years ago

“Unenjoyable due to the fact that they had put us in the quiet zone which we didn’t ask for. This then caused an uproar from other people sitting in the zone, baring in mind we had 4 young children with us, it was quite frankly impossible to be silent. The staff seemed very stressed and not too happy to accommodate. This was my first time using the lounge, and i am so disappointed. I’m not too sure I will be using it again any time soon.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“Lounge was clean and easy to check into to, the staff were all very friendly. However it was let down by a really poor breakfast offering. Vegetarian sausages were inedible (try using quorn or Linda McCartney in the future to make veggies happy), pancakes had run out, milk had run out, bacon was undercooked, shortage of cutlery. It was a really disappointing experience overall and we then had to purchase food elsewhere.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews