Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Average at best. Having used the Executive Lounge many times before at Edinburgh Airport, I was very disappointed on my most recent visit. 2 "hot" dishes (i.e. lukewarm) and tired salad/pasta selection in cold section. I will not be rushing back anytime soon.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

“Booking for a group of people was insultingly invasive with extensive questioning! Try not to prejudice when “qualifying” the customers you want! Lounge was okay, food was very very below average and not one of your staff smiled the entire time we were there!”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

Hi there, We are sorry you feel this way, we do have to ensure that any groups within our lounge are not Hen or Stag parties as these groups are strictly prohibited from using the lounges. We will be sure to pass your feedback on to help enhance our customer service. Kind Regards The Aspire Team

Posted 5 years ago

“The seats in the lounge was very uncomfortable plus there was not enough for everyone, but the part of the lounge reserved for Singapore flights had lovely comfortable seating lots of space and free papers. Food was ok passable”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“There was extremely limited food when we arrived. All the plates, dishes were lying empty. When I asked why, they informed me it would all be topped up soon. Why was it all allowed to run out? Even when it was filled up choices was very much lacking. All I was able to eat was bread and butter, cheese and crackers and hard, dry scones. Rubbish, save your money and go elsewhere.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“We were very disappointed with the lounge this time. All the cooked breakfast was cold and tasteless. There was no toast which my 81 year old mum wanted. This lounge is definitely not worth the money we paid and Leeds Bradford is far superior”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi Julie Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge, please be advised Toast is not offered as part of our menu We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“Oversubscribed, too many people being allowed in without prior booking, no seating available and honestly would have been more comfortable just sitting in the main terminal. Completely different to the Plaza Premium that I usually book. Will not be using the Asire at T5 again.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

Hi there Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“The lounge was very packed and busy, not very relaxing. The food options were not very impressive or varied. Prosecco wasn’t on offer which I would have expected as it’s not a very expensive drink.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

Posted 5 years ago

“Insufficient seating, an alarm kept going off for the entire time we were in the lounge and the food selection was not great, although the one item I did have was good.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

Hi Steven Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“I found the terminal 2 lounge was not up to the standard of the other lounge at terminal 1. The food was not as good and the range of food was very poor.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi Lorraine Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at T2. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“The staff were still setting up past 4.30 the bar service was very poor, the food choice was average, should invest in a toaster, tidying of tables wasn’t very efficient, awful especially when I had experienced Manchester 6 weeks prior total different experience.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

Hi there Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at Liverpool We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“edinburgh airport - not very spacious. Not very comfortable. Preferred the previous location in the airport”

Helpful Report

(Aspire Aphrodite Lounge) - Posted 5 years ago

Hi Peter We are sorry that you did not enjoy your stay in our lounge at Larnaca. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“The food options were poor and there wasn’t much variety to choose from. Some staff were pleasant but some were quite cold”

Helpful Report

(Copenhagen Airport Lounge) - Posted 5 years ago

Hi there Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“Not very impressed. To many people allowed in and food was not hot.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

Hi there, Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“Ran out of breakfast and had beef goulash on at 07.50 in the morning”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

Dear Richard, Thank you for your review of your recent visit with us. We are aware of the situation you faced on the day and we profusely apologise about the offer of food on the day. Please contact us on customerrelations@executivelounges.com if you wish to discuss this. Kind regards The Aspire Team

Posted 5 years ago

“It was cold. Full food selection not available at the time of our visit. Cold drinks machine not working properly. One out of two ladies toilets working.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

Hi Elizabeth Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“I was so disappointed on my last visit to the lounge in Luton -- all I smelt was curry -- hardly anything there I could have a little snack on ended up with what was left of some little pieces of cheese and a cracker -- not your usual standard 9th nov Flight ezy 2017 -- A disappointed customer S. Wenger”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

Hi Shirley Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at Luton. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“Very poor. No record of my booking on arrival. Once I had got in, there was no space to sit down with my family - single people were sitting in spaces designed for 4 people, and seeing as I had my wife and breastfeeding baby with me, that was a problem. When we did eventually sit down, it was on a disgusting sofa - covered in dust and mess.”

Executive Lounges 2 star review on 24th November 2019

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

Hi William We are very sorry to hear of the situation you faced at our T5 Aspire Lounge. This is not the type of service we strive to deliver. Please can you contact us on customerrelations@executivelounges.com so we can investigate this further for you Kind Regards The Aspire Team

Posted 5 years ago

“Have used several times in the past, was not too good last year and recent visit was poor, could not use wi fi, food not readily available and selection not as good as in the past (it was lunch time) and the measures given in a gin and tonic were very poor, may just as well have had water. We are a mature couple looking so very disappointed.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

Hi Martin Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at Gatwick North. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“We really enjoy using airport lounges but I was Very disappointed this time. The staff were quite rude and wasn’t very welcoming. Also the food wasn’t nice at all and the syrups in the fizzy drinks had ran out and tasted funny. The food was either undercooked or burnt, no inbetween. And the bread was extremely dry. I wouldnt recommend this airport lounge to anyone. It was a waste of money. I had to stand with my food for 20 minutes before there was anywhere to sit as the lounge had obviously been over booked. We booked ours months in advance and wasn’t very impressed.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi Bethany Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at T2. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“The food was very poor and the wifi was non existent a complete waste of money.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

Hi James Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at T1. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews