Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good on previous visits but our last visit a considerable let down as no sandwiches or filled rolls available due to exceptional circumstances all the posters said, we were relying on them for brunch, as due to travel prior to that, and our onward flight times it left us very little time for otherwise, we asked if we cd return into the main terminal to buy from another outlet but this was frowned upon. I’d like to ask why the Lounge staff didn’t go and do just that? Surely they should have a plan B in place for such issues? Almost £80 we spent for soup, cheese n crackers ..... oh and the pleasure of him hovering around us”

Helpful Report

(Inverness Airport Lounge) - Posted 5 years ago

“Attended at the lounge prior to travelling to Heathrow and was. Sry disappointed. Poor choice of food and drink. Would go to other lounges before this.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

Hi there, Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at Edinburgh We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“food only average”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“It was ok. It was really busy and I struggled to find a seat,the food choices were limited. Overall it was not as good as the Gatwick lounge..”

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(London Heathrow Terminal 5) - Posted 5 years ago

“I did not see any difference between Aspire plus and Aspire Lounge except the price, quite disappointed with Aspire plus outcome. Food was only warm,sorry to say will not be frequenting again.”

Helpful Report

(Bristol AspirePlus) - Posted 5 years ago

“The drink selection and bar was great. Few of the group made it in time to pick up some of the breakfast selection which sounded pretty good. But a few of us got there a bit later and the food was on the Lunch selection. It wasn't very appealing to look at at all and not the greatest selection unfortunately!”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Very nice but more choice needed for food”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“When we arrived at the lounge we was told to go downstairs and was not happy with the choice of food as some of it was cold and half had run out Very Disappointed”

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(Montego Bay Airport Lounge) - Posted 5 years ago

“Food and drink was excellent, however more local craft beer is required. Biggest draw back was cleanliness of washrooms. Floor needed cleaning and the only men’s stall was out of order.”

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(Calgary Aspire Lounge Transborder) - Posted 5 years ago

“It’s easy to book but always get a hard time when at Montego airport. This time they almost didn’t let me in bc again they couldn’t find my reservation.”

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(Montego Bay Airport Lounge) - Posted 5 years ago

“Nice atmosphere inside. Seating was lovely and relaxed. Not a great variety of food or drink options. Staff were very pleasant and helpful but the food and drink options were not value for money.”

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(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Welcoming staff, comfortable chairs. Breakfast menu could be improved, limited selection on the morning we were there. Otherwise pleasant.”

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(Aspire Lounge - O R Tambo International Airport) - Posted 5 years ago

“the food on offer early evening was all spicey, its not everybody who likes spiced food”

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(London Heathrow Terminal 5) - Posted 5 years ago

“We booked for the aspire lounge just before Christmas, which was a good thing, as it was fully booked when we got there. I wasn't impressed with the fact you couldn't pay at the bar for some drinks that were not included (i can't understand why wine and spirits are included but prosecco isn't...It isn't expensive as a rule and it's just fizzy wine! why it isn't included is silly) I had to go and pay at the reception desk...only card..no cash, and only one person on the desk when they knew the place was fully booked and more people waiting. I had to wait for age. By the time i bought my drink it was almost time to go to the gate.”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“We love going to lounges before our flights and have done so for years but please stop cutting back, the prices have gone up considerable over the last couple of years but the quality has fallen badly. The ladies toilets were still out of order last week. There were no decent sized rolls at breakfast only tiny ones and please brink back the full range of daily news papers.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Very disappointed that the majority of the comfortable soft seating was marked as reserved when we arrived. No passengers appear to be using them whilst we were there either. Seating in lounges should be first come first basis.”

Helpful Report

(Aspire Lounge - O R Tambo International Airport) - Posted 5 years ago

“The lounges have stopped using Smirnoff Vodka and the watered down Pepsi from the machine is awful. The food was cooked well enough but was warm not hot enough. I don't know if I would return???”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

“Coffee machine was out of order. We had to go searching for cups. Staff moved us so they could take photos of table placement. Food was average and not always hot. Good range of juices though.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“The Aspire lounge terminal 2 did not have the same welcoming attitude as terminal 1. Terminal 1 we have used on a regular basis but we now fly with Jet 2 so that is the aspire lounge we had to use. I dont think the variety of food was good and it wasn't replenished very quickly. The seating was very cramped. I possibly would use it again but would like it to improve. Quite a few children choosing food and then putting it back.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Could do with a few more meal choices . Ran out of tiger beer at midday . Cheese and crackers were great and the staff were kind”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews