Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought this lounge in Gatwick Airport was very dark and dingy. It had no view like the lounges on the floors above as it was on a lower floor. Facilities were fine but as a Vegetarian, Breakfast was limited. Just mashing veg into a sausage shape is not a good solution, There are lots of great Vegetarian and Vegan products out there now so please offer some.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Not a large range of food. Staff were excellent however”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Lovely looking and comfortable surrounding. Food choice and snacks I thought was not great. Snacks were poor. Waiting for somebody to serve alcoholic drink I ended up having coffee and a soft drink. I was disappointed personally. Cleaning staff were very quick in tidying tables.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Not as good as previous visit, extra charge for Prosecco, limited spirits on offer Breakfast offering limited”

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(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Visited Aspire lounge Gatwick North Terminal, got special offer price, been there before but range of food and drinks quality inferior to previous visit, no newspapers of any kind available, heard staff informing customers who asked where newspapers were to go outside to 1 floor level up to look for newspapers which I thought was unacceptable. I would not have been happy to pay full price for services received on the day.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Food poor. Many tables not cleared. Usual tables "Reserved" for no reason.”

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(Bristol Airport Lounge) - Posted 5 years ago

“We were welcomed well and there were plenty of tables available. The food options were great however a lot of food had ran out like bread and when asked the staff said they had none left. I also waited about 10 minutes to find someone to ask for more glasses and there was none available on the shelf”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“Disappointing, it felt like there were more people in the lounge that it could seat - may as well have stayed in the public areas of the airport”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Well enjoyed it to a point! Staff weren’t over friendly and not that helpful! To be honest they didn’t really know how to serve drinks! Thought the cooked breakfast was overcooked and totally dried up! Disappointed they were no bathroom facilities within the lounge”

Helpful Report

(Cork Aspire Lounge) - Posted 5 years ago

“When we first arrived there were no seats and we had to wait a few minutes before we could sit down. After that we had a relaxing and enjoyable stay”

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(Bristol Airport Lounge) - Posted 5 years ago

“Nice to relax in but drink is not great.Limited choice. Food pretty poor.Like healthy eating. Scones are out a packet and not fresh. Felt very let done”

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(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Lounge was clean and tidy. All in all made the stay at the airport very pleasant. Would be useful is there was an indication of walking time to gates.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

“Good to have a place to wait but the food was pretty poor, slightly odd combinations and bland. The drinks were ok. It was quite busy so we were fairly tightly packed in at tables, especially with luggage.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Food and drink good choice and plentiful. Lounge itself dark, crowded, hot and oppressive . Main airport concourse was much cooler and therefore more comfortable. Long queue for ladies toilets - no queue on main concourse. Unless you want unlimited food/drink - don’t bother with this lounge.”

Helpful Report

(Montego Bay Airport Lounge) - Posted 5 years ago

“Food is very average staff quite noisy”

Helpful Report

(Belfast City Aspire Lounge) - Posted 5 years ago

“On arrival at Bristol Aspire Plus, meet at reception and told what to do. Very few people in. My wife went to the bar and ask for a dry white wine and lemonade, only to be told it's down there. Opening the cabinet to see lots of bottles, see them asked which is the dry white. Only to be told i don't know. The attitude of the 3 gentlemen serving was not helpful at all. Very disappointed. Also having used lounges at Gatwick and Edinburgh, Bristol was such a let down. We have used Bristol before, but if this the best Aspire Plus can do, then we will have to go back to Wetherspoons or a sandwich and a packet of crisps. We can understand when people are busy, but to have no interest in good service, when there are very few people in is not good enough. We use executive lounges because of the service and the peace and quiet, also pay the money for that reason. The general decor is not up to executive standard. Await your reply.”

Helpful Report

(Bristol AspirePlus) - Posted 5 years ago

“Place was packed, no free tables even though I'd booked months in advance. I went back to the desk and they put us into a side room. Food was OK, service OK and on the whole worth the money.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Ok lounge nothing special food needs to be keptsticked up”

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(Amsterdam T2 Lounge 41) - Posted 5 years ago

“No smoking area and the time minimal for the cash paid”

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(Lounge @ B Cadiz) - Posted 5 years ago

“The drinks where great lot of choice and you could have as many as you like, the staff lovely the one thing that let it down was the food it was shocking the hot food was like it had been there for days all dried up and not a lot of choice the cold stuff was just ok.”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

Dear Guest, Thank you for your review of your recent visit with us. We are very glad to see that you enjoyed your visit with us, It is disappointing to hear of your comment regarding the food, We will pass this on to the team for feedback to take immediate action to correct this. We hope to see you again soon hitting that 5th * rating. Kind regards The Aspire Team

Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews