Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No food very disappointing ran out of chicken only had ham egg mayo not worth the money, dirty tables, not value for money. Should be plenty of decent food, doesn't have to be expensive. Proper salad bar not the one you offer.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“The food on offer was very patchy - single bowl of cous cous and some soup. Other wise dry ham and crackers/bread - really need to improve the offering - also coffee machine was awful! I really wouldn't mind paying a little more for better food - much better lounges out there for similar money. Receptionist and the staff putting out the food/drinks seemed a little harassed.”

Helpful Report

(Copenhagen Airport Lounge) - Posted 8 years ago

“A simple airport lounge to get you away from the main hustle and bustle of the main areas. Nothing amazing, gives decent value. Visited in the morning and had a simple breakfast and hot drinks, there were groups enjoying the unlimited bar a bit to well which slightly spoiled the relaxed atmosphere it should be promoting.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 8 years ago

“I was in the lounge with friends before a 11 hour flight.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Relaxed, quiet atmosphere. TV and reading materials if you want them, good selection of food and drink. Helpful and friendly staff.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 8 years ago

“I was disappointed that the Exec lounge did not even have their own bathrooms, and I had to walk out each time with all my luggage just to get to the bathroom. The food was okay, and the service staff were very helpful. However, the receptionist was really rude and not helpful at all. The chargers did not work, so I could not charge my phone after a long trip from India to Heathrow. I go to the business lounge at BA all the time during my business travel and that has always been a great experience.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Paid for upgrade to Aspire Plus yet neednt have bothered. Nobody checking to see that upgrade was paid for or to stop non payers wondering in as other side was busy therefore easier to get served in the Plus lounge. The two lounges are linked by a corridor which allows the free movement of people including children which we were told weren't allowed.”

Helpful Report

(Newcastle Aspire Plus) - Posted 8 years ago

“The lounge was ok, Things to note in your descriptions are that you only get 1 glass of Prosseco free, the rest you have to pay for. Also, Children should be discounted. This lounge is also quite cramped not much free space. Food was ok, not much available for gluten free. Plenty of hot food which was good. As the only option at T5, it really should be better.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Service was extremely slow”

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(Gatwick North Aspire) - Posted 8 years ago

“We only had a short time in the lounge due to the size of the queue so we didn't really feel we got value for money.”

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(Glasgow Airport Lounge) - Posted 8 years ago

“The food was acceptable but the layout of the lounge, which was very busy and didn't appear to be able to accommodate the number of people who had booked it, was poor. We perched on chairs higher than the table and ate our food on our laps. We do not feel that we had value for our money. We could have eaten outside in the terminal in at least as much comfort for half the price we paid for the alleged luxury of the lounge. We would not book the Executive lounge in Terminal 5 again.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Quiet area, softer seats and coffee on tap”

Helpful Report

(Copenhagen Airport Lounge) - Posted 8 years ago

“The Cardiff lounge specialises in serving locally produced snacks such as crisps and mostly sweet things like biscuits and Welsh cakes, which are nice but not substantial. we've visited other lounges where cheese and crackers or soup are offered. This lounge has also introduced a small bar so you have to wait to be served with drinks you can't help yourself. It's nice but not great. A little disappointing overall.”

Helpful Report

(Cardiff Airport Lounge) - Posted 8 years ago

“Very cold in the lounge . Having to constantly wait for the bacon etc to be added. Not the best lounge.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 8 years ago

“On entrance to Lounge there was a couple in dispute with your employee over there access to Lounges , Instead of calling for back up , she phoned your main office then was put on hold , and left us all waiting for at least 15/20 mins , as you know we are in Lounges for a limited time , another employee came to assist and we were ushered through , with first employee still on hold , she was starting to get verbal abuse from the couple. The overall experience is good and I've used facilities several times , but your employee didn't deserve to be left on hold and facing abuse , the out come was the couple had only paid for one entry even thou both there names were on paperwork .”

Helpful Report

(Glasgow Airport Lounge) - Posted 8 years ago

“Poor replacement of food. Took long time . Not enough seating and wrong height tables for seating. No resreved toilets. Charge for shower too high.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“I thought the choice you had on offer was poor. The hot choice was was pasta with sausage, so i am a vegetarian and i went to see the waitress who said well when thats gone it will be replaced with just pasta. I said do you think i could order some and she said i will speak to the chef. Ten minutes later she arrived with a bowl of pasta and tomato sauce.”

Helpful Report

(Gatwick North Aspire) - Posted 8 years ago

“I liked the atmosphere in the private lounge but was disappointed are the lack of snacks xx”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 8 years ago

“Not enough room. Can never get in with Priority Pass card. paid this time. Only just got a seat. Otherwise ok”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 8 years ago

“£26 was good value . even though the Food choices were very limited . Staff were very friendly although under pressure at times to replenish food,cutlery,plates etc. The air conditioning in the lounge was not adequate.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 8 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews