Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was nice and relaxed but had next to no snacks left when we arrived at 3pm”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

“its a lovely big lounge. Lots of different types of seating to suit everyone. Only thing was a felt there could have been more hot food available other than soup. Seemed to be a good choice of sweet items, cakes etc. Unfortunately I was feeling a bit under the weather and didn't have any alcohol drinks. So I'm unable to comment on quality or range availability.”

Helpful Report

(Glasgow Airport Lounge) - Posted 7 years ago

“first time I have used the lounge for an early flight, did not enjoy it as much as an afternoon flight, as I felt I was rushed. This being that I arrived later in the airport and never had much time to relax in the lounge. I also think the lounge can do with a spruce up as some of the seats were burst and not to a very desirable standard.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 8 years ago

“Like the relaxed atmosphere, but thought the food choice has gone down”

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(Bristol Airport Lounge) - Posted 8 years ago

“Lounge very crowded too hot in the sunshine food and drinks ok”

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(London Heathrow Terminal 5) - Posted 8 years ago

“I visited the lounge last year and much preferred it then. The new layout is very stark and not inviting and feels less comfortable. It appears very compartmentalised and does not portray a relaxing environment. The drinks/food on offer were of a good standard and frequently topped up but let down by the new seating arrangements.”

Helpful Report

(Dublin Airport Lounge) - Posted 8 years ago

“I was not impressed with new service. We don't have this we don't have that. Food not what it said on menu”

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(Newcastle Airport Lounge) - Posted 8 years ago

“I love the executive lounge in Bristol also Birmingham but the Cardiff one is NOT up to the standards of he others”

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(Cardiff Airport Lounge) - Posted 8 years ago

“Unrushed. Nice bar.”

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(London Heathrow Terminal 5) - Posted 8 years ago

“Staff were friendly and pleasant but the choice of snacks was really poor as a person who is a plane eater just wanted a ham roll. Unfortunately we arrived at lunchtime only to be advised there was no ham as once it gone it was gone due to cutbacks. I would certainly not recommend the service.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 8 years ago

“The drink selection was good but food was very average. Also the lounge was so busy that it was a challenge to get a seat to sit and eat. Didn't feel as relaxed as I imagined. Escaping the busyness of the airport didn't really meet my expectations.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 8 years ago

“The lounge had plenty of areas to sit. However the food ran out quick and wasn't replenished satisfactorily.”

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(Newcastle Airport Lounge) - Posted 8 years ago

“Noisy and overcrowded. Lounges used to be quiet with plenty of space. I feel for the price that too many people are crowded into it. Not very happy with the experience I'm afraid.”

Helpful Report

(Glasgow Airport Lounge) - Posted 8 years ago

“Had payd for aspire plus but could only be offered aspire , with no option for partial redund”

Helpful Report

(Bristol AspirePlus) - Posted 8 years ago

“We had a good view of the runway, however the lounge was crowded and there was little left of the breakfast food, and it didn't look appealing. This was then replaced with lunch-time food. I am not sure I would use it again as it didn't seem good value for money.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Good selection of sweet options”

Helpful Report

(Cardiff Airport Lounge) - Posted 8 years ago

“Brilliant, nicely decorated but more vegetarian breakfast options would be nice”

Helpful Report

(Edinburgh Airport Lounge) - Posted 8 years ago

“The lounge was very busy and there were very few seats available. Unfortunately we had limited time in the lounge due to motorway hold ups, so it was all a bit rushed. However, the lack of space was not what we were expecting. The hot food was tepid at best and the bar had run out of glasses so there was a delay of 10-15 minutes in serving drinks. Not very impressed to be honest.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Relaxing atmosphere. Great service. Nice drinks”

Helpful Report

(Lounge @ B Cadiz) - Posted 8 years ago

“Food on offer wasn't great and staff need a lesson in what good customer service means. One particular female member of staff had very little enthusiasm and wasn't helpful at all. This is supposed to be the start of my holiday, I left the lounge feeling a little let down.”

Helpful Report

(Newcastle Airport Lounge) - Posted 8 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews