Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked the lounge for my husband and 2 friends who were travelling to Dublin. We have used the lounge many times over the past 10 years. My husband said that this was the worst visit that he has had. The new addition of the manned bar doesn't seem to be working well with you having to look for a member of staff to serve you. We were going to book for 4 of us for Our June holiday but are unsure of what to do now. The lounge is always part of our holiday but wondering if we would be better off using the facilities in the departure lounge instead!!!”

Helpful Report

(Cardiff Airport Lounge) - Posted 8 years ago

“Comfortable lounge with friendly staff Food did not match the website description. No hot dish appeared in afternoon. Left with sausages and beans for the whole duration of visit”

Helpful Report

(Gatwick North Aspire) - Posted 8 years ago

“Flight delayed by 4 hours but booking honoured, staff were all lovely, pleasant and courteous at all times. It was packed when we got there and we were asked to share a table which wasn't a problem but half of the lounge was cordoned off for exclusive use of an airline and was only used to about an eighth of its capacity which made it seem a two tier system reducing the pleasure of 'executive' status, I actually felt a bit cattle class.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 8 years ago

“To crowded, hard to find a seat.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 8 years ago

“Het was lekker, maar de Prijs/kwaliteit klopt niet Weinig keus, had er meer van verwacht Het is niet de 30,- pp waard Voor 10,-/15,- pp had ik 5 sterren gegeven.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 8 years ago

“Clean, quiet environment allowed us to relax in comfort before a long flight”

Helpful Report

(Cardiff Airport Lounge) - Posted 8 years ago

“To bussy in the lounge”

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(Amsterdam T1 Lounge 26) - Posted 8 years ago

“Loung is clean and has a good service. Nice choice of drinks (free of charge) good buffet and easy to find. Air condition is a lottle too low. Wifi was down and they are not able to fix it. This is very bad becaus the free wifi of LHR is not available in the lounge!”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 8 years ago

“So relaxing .. but this year having go to bar to get drinks instead of helping self, it makes you feel that you're not trusted we are always sensible as use lounge every time we go on holiday”

Helpful Report

(Cardiff Airport Lounge) - Posted 8 years ago

“After visiting the Aspire Lounge at Bristol Airport, I was somewhat dissappointed at the fare on offer at the Cardiff Lounge. Welsh cakes and biscuits, crisps and nuts thats all. Will not visit again”

Helpful Report

(Cardiff Airport Lounge) - Posted 8 years ago

“Hi after a poor experience the last time 2years ago I decided to give it another go. I did go with my partner it was about 11 30 am a better time than last. Food was not very good bacon and bun poor very dry. No papers like last time, bit more nibbles drink ok but a bit of a bun fight getting a coffee .The lounge was quiet until a family of about 20 came in with young children, piece was finished. Did not think children was allowed but must be now. But on the hole it was a better experience. Not sure I would do it again.”

Helpful Report

(Newcastle Airport Lounge) - Posted 8 years ago

“Good food & view but too many people for the space.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Limited food range, although we pre booked and pre paid they seemed to be unable to find a record of our booking.. Toilet facilities were good but wet floor. Overall rather disappointed compared to other airports.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 8 years ago

“Ambience was good. Food available pathetic. Not good value.”

Helpful Report

(Newcastle Airport Lounge) - Posted 8 years ago

“The peace and quiet away from the huddle and bustle of the terminal.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“It was nice to be in comfortable seating rather than the metal seats in the ordinary waiting areas. But I found the selection of the food offer very poor not a lot of variety just pasta red sauce or green, and the amount of seating was limited very poorly thought out. we had the very last two seats at the very end of a long walk. However, I thought the selection of drinks at the bar was very good and the barman was friendly. I probably would not use the lounge again. We also had assistance and was told by a girl called 'Giftie' who photographed our boarding passes and said to wait at the Lounge entrance at 3pm and we would be collected, we never saw anyone and we had to make our own way to Gate 45 as we were worried the plane would take off with out us as it was now 3.15pm, so we rushed as quick as we”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“The lounge was an oasis of quite calm after the usual battle to get through check-in and security. Unfortunately we had been separated with our travelling companions and they had been diverted to The Escape lounge. Our request to join them or them join us fell on totally unsympathetic ears. Additionally our flight was shown to be running late with no further information and the reception staff made no offer or attempt to help get the latest news. Instead we were reminded of the three-hour maximum stay time which added to our discomfort. Also: there no gluten-free options available. It was breakfast-time.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 8 years ago

“It was too busy, had to wait over 10 minutes for a seat, there wasn't as much choice for food as I was expecting!”

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(Luton Aspire Airport Lounge) - Posted 8 years ago

“Nice and quite could do with information screen butter on bacon roll would have been nice all in was good”

Helpful Report

(Aberdeen Airport Lounge) - Posted 8 years ago

“Overcrowded! Constantly running out of food and wine. We were a group of 11 that had reserved months in advance as a special start to our 'girls vacation'. We were not impressed.”

Helpful Report

(Montreal Airport Lounge) - Posted 8 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews