Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

Write Your review

Tell us how Executive Lounges made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived about 530am lounge was cold. Bacon and sausages overlooked and rolls too big. Only pleasant thing were the staff.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“Arrived for an early morning flight. Cold bacon not a sausage in sight very disappointing just need to sort the little things, Tables not cleared ,Staff talking among themselves about pay.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Dear Peter, Thank you for taking the time to review us here at Aspire. It was a pleasure to host you in the lounge, we do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. We hope to see you again next time you travel, The Aspire Team.

Posted 6 years ago

“It’s a nice place to be before you fly, food ok not great, lounge clean and tidy with a relaxed feel. Only real fault the gents toilet was dirty and smelly, sorry to say that but on the day we used the lounge this Wes the case”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

Dear Terrance, Thank you for taking the time to review us here at Aspire. It was a pleasure to host you in the lounge, we do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. We hope to see you again next time you travel, The Aspire Team.

Posted 6 years ago

“Hi there I didn't go use the 2 accesses I bought as the queue by immigration was too long. We were left with little time.”

Helpful Report

(Aspire Lounge - O R Tambo International Airport) - Posted 6 years ago

Dear Sakaneeva, I am sorry you were unable to access the lounge due to delays at check in. Kind Regards, The Aspire Team

Posted 6 years ago

“Bristol: I wasn't expecting a luxury breakfast and I got a just-adequate one so no great disappointment. I did find the seating rather uncomfortable and not very well designed either for eating at a table or for stting back. Peaceful ambiance compared well with the bedlam outside and the absence of sticky children made it all worthwhile.”

Helpful Report

(Bristol Airport Lounge) - Posted 6 years ago

Dear Tim, Thank you for taking the time to review us here at Bristol. It was a pleasure to host you in the lounge and we hope to see you again next time you travel. Kind Regards, The Aspire Team

Posted 6 years ago

Dear Tim, Thank you for taking the time to review us here at Bristol. We hope to see you again next time you travel, The Aspire Team

Posted 6 years ago

“Generally nice lounge, however, quite crowded and no sparkling wine. Surely better when not too many Star Alliance flights departing, yet, better than waiting in the terminal.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

Dear Guest, Thank you for your review on your visit with us. We are very glad to see that you enjoyed your visit with us, It is certainly much better than sitting in the main departures area, Our lounge is becoming ever more popular due to what we offer is a fantastic price. We hope you manage to visit us again in the near future. Kind regards The Aspire Team

Posted 6 years ago

“We arrived at Manchester airport 3.5 hours before our flight was due to depart. Check in was extremely busy and slow along with security, we went straight to the lounge when we cleared security and arrived to find food very low and very busy no seats. We only had 15mins before our flight boarded. We paid around £70 for three of us, so we felt this was not worth it.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“The lounge is okay but the bits are not very tasty, mostly cold and they don't seem very fresh.”

Helpful Report

(Nairobi Aspire Airport Lounge) - Posted 6 years ago

“It was OK. Not great or awesome, just OK. It was my third visit now and the previous two visits were much better, more relaxing and enjoyable. This time I was on an early flight and so my wife and I were in the lounge from around 0530hrs. Not enough staff on - had to ask cleaners to ask someone to bring out more breakfast food buffet which was constantly running out (sausages incidentally were hard enough to build a 6th Terminal with..). Half the lounge with the booths were all closed off despite it being relatively busy and people needing to work and eat before flying so it was a little disappointing. I then found an enthusiastic man who was knocking around behind the bar who smiled a lot but his English was fairly limited. Nevertheless I asked him for a glass of Prosecco for my wife. He popped off a fresh bottle, and poured a glass (great!). Then grunted as he realised he had opened a bottle of champagne rather than Prosecco so proceeded to tip the full glass away, and opened a bottle of Prosecco and poured a fresh glass from that. Bizarre really and a smidge wasteful, but I guess he thought he was doing the right thing. Would I come again? Yes, because I have had better experiences in the past, but if the next visit ends up being as poor, I wouldn't be back again. PS, Why is the review asking me if my delivery was made on time, who made it and was my item damaged? Seems a little obscure to me when reviewing an exec airport lounge.”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

“Staff are not overly friendly, turned up at 6 am and by 7 no sausages or bacon.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

“Booking and confirmation: Very big confusion around my booking. I booked last minute (night before) and on arrival at the lounge my name wasn’t down as a booking. The man on reception made a number of calls to customer service to track down what had happened. I had confirmation that the payment was accepted and taken from my Amex card which I showed the guy on arrival. After several calls and an embarrassing number of people hearing all the chaos around me he did confirmed that they had my booking but someone in the office hadn’t manual “pressed the button” to authorise me on the computer systems. Lounge feedback: On finally entering The lounge it was very untidy and appeared understaffed. The two staff I interacted with were very actually very friendly and apologetic so I am lead to believe there are issues with lounge organisations and management, with a lack of focus on priorities around looking after the little things that matter to the customer. Food was very good and nice selection of soup, cold snacks and acceptable warm offerings. Drinks were original branded and of good quality. The staff were very friendly but the heart of the organisation is not about the customer!”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

Dear Marc, Thank you for your review on your recent visit. We do apologise about the booking situation you faced on the day, I will pass this feedback on to the IT team as bookings should not be going through within the 24 hours of flying. In regards to the pictures you have attached, I have sent these over to the lounge manager to speak to staff regarding the service and standards that is expected and we can only apologise about this. We hope you manage to visit us again so you can see our usual standards within the lounge. Thank you for your feedback. Kind regards The Aspire Team

Posted 6 years ago

“Food was acceptable but not exciting.. surroundings were clean and tidy. Only issue were the staff. There had clearly been some internal issue that was upsetting them as they were distracted and talking about demanding a team meeting. That’s fine but as a customer I expect better and a more professional approach.”

Helpful Report

(Bristol Airport Lounge) - Posted 6 years ago

Dear David, Thank you for your review on your visit with us. We are very disappointed in hearing about your review and I will certainly be looking in to why the team were not focused on all customers. We hope you give our lounge the second chance it deserves. Kind regards The Aspire Team

Posted 6 years ago

“Clean and comfortable but a long walk to toilets. Poor choice of main lunchtime dishes”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“Good: - comfortable seats -large glass windows looking over airport hall -friendly and hardworking staff Bad: -no bottled water -no showers -food and drink offering poor( no warm items during breakfast, lunch only 1 pasta) -internet slow(had to connect with airport WiFi or lounge(KLM) next door)”

Executive Lounges 3 star review on 24th December 2018

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 6 years ago

Dear Chun, Thank you for your review on your recent visit with us. It is great to see your feedback in regards to the team and how they do work to ensure all passengers enjoy their visit. In regards to the showers, There is no where we could put showers with the space we were allocated I'm afraid. I will be certainly passing your comments on to the lounge manager regarding the food so they can take immediate action. We hope you visit us again to see our usual standards. Kind regards The Aspire Team

Posted 6 years ago

“We used tgevlounge on 14th Dec from approx 6am. While the surroundings were very comfortable & a lovely place to wait rather than the busy terminal I was a little disappointed in the food offering for the price.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

“The lounge is fine, a bit small because half the people take a couch for themselves. I think there should be a maximum of people be allowed to enter or have a rule that you can’t lay on couches wich take 4 spaces. Also the all the power sockets on the backside of the lounges didnt work. The food is very limited but the drinks are good. I wouldnt book this lounge again, maybe another one after im confident it is better quality than this one.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 6 years ago

“There was not much hot food selection, quite disappointing. Also didn’t realise children were allowed in as 1st thing in the morning we had kids screaming. These were the 2 reasons we booked a lounge in 1st place”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

“Lovely pleasant staff. Was not overly impressed with the selection of food on offer. Hardly any seating available although I had pre-booked. Much prefer Birmingham’s lounge”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

Dear Craig, Thank you for your review on your recent visit with us. We are disappointed to see that your visit was not a 5* stay which our team strive to deliver, I will pass your comments on to the lounge manager to be able to work on the feedback given. Kind regards The Aspire Team

Posted 6 years ago

“The food choice was pasta or pasta, it was difficult to find a seat at a table and it felt cold.We used one last year and that was much better.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Dear Douglas, Thank you for your review on your visit to our lounge. We are disappointed with your comments regarding the lounge, I will certainly be passing your comments over to the lounge manager to see why we had 2 offerings of pasta on, Our menu is subject to availability and we do try our hardest to ensure we have 2 different offerings. We hope to see you again soon. Kind regards The Aspire Team

Posted 6 years ago

“Not as good as the lounge in terminal 2 that we used in September. We arrived in yhe lounge for 4.15 am rrady for breakfast especially as we were up at 1.30 am. Bacon was fatty, bread roll was hard and crumbly and we dont like beans so not much choice compared to the brrakfast choices in escape lounge terminal 2 ( we were in that one at 6.30 am) There were also children in the lounge at that time, not a problem usually but they were running up and down screaming at the top of their voices.. Staff said nothing but when you're carrying food and drinks it's not acceptable to have children running up and down, accident waiting to happen. It was also chilly inside to be honest, we sat for 3 hours with our coats on. Will definately use terminal 2 lounges again but think we will give this one a miss next time we fly with jet2.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Dear Dianne, Thank you for taking the time to review us here at Manchester Terminal 1. I am sorry on this occasion the food offering was not to your taste. We are a family friendly lounge and welcome children of all ages. The airport controls the air conditioning and not the lounge directly unfortunately. Kind Regards, The Aspire Team

Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews