Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tables and floor not very clean, selection of food minimal, not enough staff serving at the bar or ensuring that the lounge is kept clean, staff who were on duty however were very friendly. Probably won’t use this lounge again.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

Dear Heather, Thank you for taking the time to review us here at Heathrow. I am sorry on this occasion you did not enjoy your stay with us, please contact us at customerrelations@executivelounges.com as one of the team will look into this for you. Many Thanks, The Aspire Team

Posted 6 years ago

“We haven’t used the lounge for a few years and were really disappointed. It used to be fridges full of soft drinks and great bacon rolls. Now it is draft juice and cartons of fresh juice and the cooked breakfast items were barely warm. We didn’t stay longer than an hour.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Dear Susan, Thank you for your review on your recent trip with us. We are very disappointed to hear that our lounge has not lived up to your reasonable expectations. As you can see our lounge at Edinburgh has had recent glowing reviews and we are sorry if you feel the standards have dropped. I hope you visit us again to give the lounge the second chance it truly deserves. Kind regards The Aspire Team

Posted 6 years ago

“Fine. Not too badly priced although food selection is somewhat limited. Good service and friendly staff”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Dear Guest, Thank you for your review at Edinburgh, happy to hear you enjoyed the service on the day. Many Thanks, The Aspire Team

Posted 6 years ago

“Nice lounge with acceptable variety of foof and beverages. Poor service.”

Helpful Report

(Aspire (Careport) Lounge Zurich) - Posted 6 years ago

Dear Nicola, Thank you for taking the time to review us here at Zurich. Happy to hear you enjoyed the food and drink on offer. Kind Regards, The Aspire Team

Posted 6 years ago

“Things have changed over the years in this lounge. You can now only get draft soft drinks (always flat) and alcohol drinks are now served by a server if you press the bell for assistance. However on a positive note the breakfast is very good. I book into this lounge at least 4 times a year and its definitely better value than its competitors in Edinburgh.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Dear Susan, Thank you for taking the time to review us here at Edinbugh. It was a pleasure to host you in the lounge. Happy to hear you enjoyed the food and drink offering. Kind Regards, The Aspire Team

Posted 6 years ago

“A little bit of the small side in terms of size and definitely on the edge of being overpriced but it was nice to get away from the crowd ...”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

Dear Julien, Thank you for taking the time to leave your review. Im glad to see you enjoyed getting away from the crowded main terminal, we do take your feedback on board and do hope you will revisit one of our lounges again in future. KInd Regards, Executive Lounges Team

Posted 6 years ago

“The service was good, albeit a little slow to bring out fresh dishes of food. The actual lounge wasn't massive and was pretty full apart from three reserved tables. We had to move one sign just to suit down. It was clean but not spotless. The food was pretty average but edible. The drinks selection wasn't amazing, again adequate. We paid £52, which was discounted. I would never pay the full price and in the grand scheme of things we could of had a much nicer dining experience for the same price or cheaper, but it was nice to not sit with the masses. I would give it 6.5/10. A few small changes and it could easily be an 8/10 and I would book every time.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

Dear Luke, Thank you for taking the time to review us here at London. Thank you for your honest feedback , I have passed on all of your comments to the lounge manager and any necessary improvements will be made. We do hope you will visit us again in order to experience the usual high standard of the lounge and leave with a better view of the lounge. Many Thanks, The Aspire Team

Posted 6 years ago

“Was lovely in the lounge however one of the members of staff had a bit of an attitude problem and spoke abruptly to someone in front of everyone rather than taking them to one side which spoilt the experience.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Dear Jannine, Thank you for taking the time to review us here at Manchester. It was a pleasure to welcome you into the lounge. I am very sorry that you feel a member of staff was rude towards you, I can assure you this is not the standard we expect. Please can you contact us at customerrealtions@executivelounges.com and one of the team will look into this for you. Many Thanks, The Aspire Team

Posted 6 years ago

“It's fine but the food options are very limited I personally and as a family don't enjoy spicy food. The coffee stop is fine apart from the cake ran out before us and no further options available. When I travel with my friend we always go to aspire plus in that section the balance and quality is right. So why can't it be so on the other side of the door”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

Dear Guest, Thank you for taking the time to review us here at Newcastle. In regards to the lunch menu, we offer 2 hot dishes usually 1 pasta and 1 rice dish. I am sorry if on this occasion the menu was not to your taste, we always look to improve and update our menu so I will certainly pass your feedback onto our food and beverage manager. We hope you will visit again in order to leave with a better view of the lounge as I can assure you this is not the usual standard. Many Thanks, Rachel Executive Lounges Team

Posted 6 years ago

“Small bar area. No heineken as advertised or cider options. A real struggle for seats, but food and moretti was ok”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

Dear John, Thank you for taking the time to review us here at Heathrow. We do not advertise or offer cider unfortunately however our full drinks list is available on our website prior to booking. I will certainly pass all of your comments onto the lounge manager. I hope you will visit us again as I can assure you this is not our usual standard, in order to leave with a better view of the lounge. Many Thanks, Rachel Executive Lounges Team

Posted 6 years ago

“Good value for money. Rude staff.”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

Dear Guest, Thank you for review at Newcastle, I am sorry to hear your comments in regards to our staff. This is very unusual for staff at Newcastle who often receive positive reviews. Please get in touch via customerrelations@executivelounges.com so we can look into this for you. Many Thanks, Rachel Executive Lounges Team

Posted 6 years ago

“The room was smaller than I imagined it would be and it was also very busy meaning you had to share with others. I did not find the atmosphere relaxing. The food was hot and tasty and I would not hesitate to recommend a hearty bacon and sausage roll for breakfast. The coffee was terrible, we left the lounge early so we could get a decent coffee elsewhere. Considering the costs elsewhere I think the lounge is value for money but I doubt I would use the Aspire lounge again personally. I would be open to try one of the others next time I fly.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Timothy, Thank you for your review of us here at Manchester. Lovely to host you in the lounge and great to hear you enjoyed our breakfast menu. I will pass your comments onto our food and beverage manager in regards to the coffee we offer. We do hope you will visit us again next time you travel. Many Thanks, The Aspire Team

Posted 6 years ago

“Nothing exciting, and really busy.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

Dear Guest, Thank you for taking the time to review us, Kind Regards, The Aspire Team

Posted 6 years ago

“Small lounge, lacking comfortable furniture and over booked. Food and WiFi satisfactory. Marginally better than waiting in the main airport. Lacks an ‘executive’ feel.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Guest, Thank you for your review. I will certainly pass all of your feedback onto the lounge manager at Manchester. I would hope you do visit us again to experience the usual high standard of the lounge and leave with a better view of the lounge. Many Thanks, The Aspire Team

Posted 6 years ago

“Friendly staff, good choice of food available. the lounge could do with being slightly bigger however and maybe a further screen to show flights.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Guest, Thank you for taking the time to review us here at Manchester. Thank you for your honest feedback, it was a pleasure to host you in the lounge and happy to hear you enjoyed the food offering. Many Thanks, The Aspire Team

Posted 6 years ago

“Disappointing to see the same choices time and time again, even year after year No milk for drinks what is that about”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

Dear Angela, Thank you for your feedback, I will pass this onto the lounge manager at Amsterdam. Many Thanks, The Aspire Team

Posted 6 years ago

“Mmm it’s a very small lounge crammed in T2. Struggled to get a spot even though we had pre paid. Waited for a table for five. The staff try their best,they really do. The food okay, bacon scrambled eggs etc. Others were knocking back alcohol as you May imagine. Not sure if I would book it again. Not enough room in the place.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Jeffrey, Thank you for taking the time to review us here at Manchester. It was lovely to host you in the lounge. We do operate the fit to fly policy in the lounge. Many Thanks, The Aspire Team

Posted 6 years ago

“Regular visitors to your Lounges as we do class them as the Best at manchester airport T1 + T2 but on this occasion it was very dissapointing big qeueus on entry and once in standing room only such a pity as the food was Excellent both in choice and taste another point the Lady checking us into the lounge wasn't that welcoming may be that was due to the above issues.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Peter, Thank you for your review on your visit with us. It is great to hear that you find our lounge a great lounge to visit. We were very busy on the date you visited and can see that we did have to turn away all card holders and some pre-bookings. We hope that does not stop you visiting our lounge on your next trip away as we have measures in place to stop this going over capacity. Kind regards The Aspire Team

Posted 6 years ago

“The lounge was overcrowded and loud,after we had been sitting down for 20 minutes,it was like the main airport area,The food was okay,but limited in choice.”

Helpful Report

(Montreal Airport Lounge) - Posted 6 years ago

Dear Terence, Thank you for taking the time to review us here at Montreal. I would like to assure you we do not overbook the lounge however it can get busy. We hope to welcome you back on your next trip for a more positive experience. Many Thanks The Aspire Team

Posted 6 years ago

“Pleasant lounge and friendly staff but very limited range of food on offer.”

Helpful Report

(Belfast City Aspire Lounge) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews