Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hot food could be improved by making it tastier. The furniture looks a bit tired The toilets need regular cleaning Pretty average in all but better than sitting outside with the general public”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

“Comfort level ok, although surroundings rather bland & unwelcoming. Food choice poor. We are vegetarian, only hot food available was sausage, bacon, scrambled egg, baked beans & burger-style buns. Surely toast at least could be possible! Cold choices not great - very limited. Juices & coffee were ok, but not great. Staff v friendly though, hence 3 stars rather than 2.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

“Not a lot of food choice, what there was looks as if it had been there for sometime.”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“Spent time in the lounge before departing for some winter sun, my wife and I found the area cold, the air conditioning was unnecessary for a cold autumnal morning, the tables dirty, dishes left from previous customers, limited food, generally disappointing. It is unlikely we will use this facility again.”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“It’s OK. A bit overpriced but it’s optional........ The temperature was too low when we visited.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Dear Guest, Thank you for taking the time to review us. It was a pleasure to host you in the lounge, It is great to hear you enjoyed the food and drink offering as well as the service on the day. we hope to see you agian next time you travel. Kind Regards, The Aspire Team

Posted 6 years ago

“We pre-booked the lounge but on arrival we’re advised that it was very busy and that we may not find a seat. We were asked if we would like to enter or come back later. We entered and there were seats available so were slightly confused with the comments. The food was only average, not much choice and long wait before hot food was replenished.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Guest, Thank you for taking the time to review us, I am sorry on this occasion you did not enjoy your stay with us. I can assure you this is very unusual for the lounge as they usually receive recieve really positive reviews. I do hope you made staff aware of any issues on the day as they would have been happy to resolve any issues on the day. Kind Regards, The Aspire team

Posted 6 years ago

“Overall a little messy, understocked and overcrowded. Plates, bowls and glasses were always running out and people were struggling to find a seat, especially if they wanted to sit together. The food offering was okay, I enjoyed the soup on offer, and the rest was edible but not that great. In my opinion it was not worth the money and due to how full it was, was also to loud, making it difficult to relax (something I look for in lounges).”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

Dear Timothy, Thank you for taking the time to review us, I am sorry on this occasion you did not enjoy your stay with us. I can assure you this is very unusual for the lounge as they usually receive recieve really positive reviews. I do hope you made staff aware of any issues on the day as they would have been happy to resolve any issues on the day. Kind Regards, The Aspire team

Posted 6 years ago

“For me the lounge was great but for my wife it was not so great. My wife prefers to drink cider, particularly the fruit ciders, but it wasn't available”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

Dear Michael, Thank you for your review on our lounge at Newcastle. The lounge does not serve Cider I'm afraid as this is not advertised on our website, We appreciate the feedback and I will forward this on to our lounges Food and Beverage manager for feedback. We are glad to see you enjoyed your stay with us. Kind regards The Aspire Team

Posted 6 years ago

“The staff where very nice and friendly, a good selection of hot and cold drinks but the hot food did not have much to choose from the two main dishes a vegetable curry & rice and a pasta. I have been three times now and it is much the same each time along with a couple of samosas or a very small pie type thing. So more hot food with a greater choice would be better.”

Helpful Report

(Newcastle Aspire Plus) - Posted 6 years ago

“sadly my expectations were higher. The food was basic, there was no white wine, the lounge was packed and the receptionists were stressed. Not the experience I had in mind! Sadly, I doubt I will try this lounge again, just not worth the money.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

“Peaceful, relaxing, pleasant and competent staff. Food options quite disappointing - dried up pasta dish, sad sweet potato curry, - cheeses inadequately chilled. Need to upgrade equipment to keep food heated and chilled”

Helpful Report

(Bristol Airport Lounge) - Posted 6 years ago

Dear Guest, Thank you for your review on your recent lounge visit. We are disappointed with some of the comments in regards to the food as we have great feedback about the food menu, However I have passed your comments on to our food and beverage manager for feedback so this is taken on board. We hope your next visit to our lunge will be much better. Kind regards The Aspire Team

Posted 6 years ago

“I do feel the food wasn’t good enough. Very limited, the soup was just about lukewarm, the salads really basic. We had to leave the Aspire plus lounge half way through our stay and go to the Aspire lounge . I understand they were quiet but we had paid extra for the plus lounge. Altogether, standards need to improve and not with the money. I spoke to someone in advance due to the poor reviews and the suggestion was we might receive a refund if not happly. I’m not holding my breath 😩”

Helpful Report

(Bristol AspirePlus) - Posted 6 years ago

“We had prebooked and prepaid 2 spaces in Club Mobay before departure from the UK. Upon arrival, it took ages for the staff to find any record of us and we were almost denied access. Staff at both desks appeared to be poorly trained at customer service. Not a good experience! Once inside Club Mobay, we had very little time to fully enjoy the facilities. However, the staff inside were on the whole good.”

Helpful Report

(Montego Bay Airport Lounge) - Posted 6 years ago

“Used many times but sorry to say recent visit was a disappointment. WiFi was very poor. The new drinks procedure of having a bar as opposed to self service is obviously a cost cutting measure. Yes I like one good measure drink before I fly, but I was served with a very small unit and may as well of just had a tonic water. Will try an alternative next time I am in Gatwick Retired couple so not looking for free drink. Time was midday on a Friday The peace and quiet was still good.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

Dear Martin, Thank you for taking the time to leave your review. I will ensure the wifi issue is highlighted to our internet providers so any issue can be resolved. In regards to the bar im sorry this update is not to your taste, however we do only serve single measures within our lounge as a responsible provider of alcohol within the airport. Im glad to see you enjoyed the atmosphere in the lounge and we do hope to see you again. Kind Regards, Executive Lounges Team

Posted 6 years ago

“Good drinks options. Good staff. But not the best choice of food”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

Dear Darren, Thank you for taking the time to leave your review. Im glad to see you enjoyed your visit, we will take on board your feedback regarding food selection for the future and we do hope to see you again soon. Kind Regards, Executive Lounges Team

Posted 6 years ago

“The experience was not too bad but I will not make use of the facility again. The airport itself provides wonderful facilities, it is clean and offers comfortable seating and eateries. The free snacks and drinks at the Executive Lounge do not warrant the cost. The lounge became very full and stuffy after a while, there are no reclining seats and the bathrooms are small. It was not comfortable to freshen up and change clothes in the bathroom. The general public bathroom just outside the lounge was cleaner and spacious and quiet. I do not consume alcohol and found the overall drinks benefit to be totally over sold.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

Dear Lorraine, Thank you for taking the time to leave your feedback. Im sorry that you were not satisfied with your recent visit. I will forward your comments over to the team in Amsterdam for review. Kind Regards, Executive Lounges Team

Posted 6 years ago

“Fantastic visit to the aspire lounge at Luton airport. Greeted by incredibly polite and helpful staff who were all dressed immaculately and looked very smart. Lounge was very quiet, which may be what some people want, we don’t mind either way. Lounge was comfortable, and seems we got there at a reasonable time before the rush of people so got some good seats. Only downfall was selection of drinks, one standard white wine which in my opinion didn’t taste very nice. I had pre booked a glass of prosecco (which did not come up on my booking when we entered the lounge but when I asked and showed the staff the confirmation of my booking on my email they were very apologetic and explained it didn’t come up on their system - which was not a problem at all, these things happen) but I feel that the prosecco should be available within the lounge price. Also no cider available at all, which is a shame as that is generally a popular drink and what my partner likes to drink. Food was nice, when we arrived breakfast was still available and then lunch was served so we were able to try both. I think that for £27 each it’s rather expensive and there should definitely be more options available regarding drinks; prosecco, cider, fruit cider, selection of wines eg Sauvignon blanc, Pinot Grigio etc and maybe even more selection with the food, different types of eggs served at breakfast, hash browns, mushrooms etc. Despite lack of selection and price we thoroughly enjoyed our visit to the lounge which I feel was due to the helpful and polite staff, no request was too much for them. We will definitely return.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 6 years ago

Dear Lois, Thank you for taking the time to leave your review. Im glad to see your visit on the whole, we are always looking to improve our food and drink offering and will take your feedback on board when looking at improvements for the future. Kind Regards, Executive Lounges Team

Posted 6 years ago

“It was very busy but we were welcomed in as I had pre booked the bar person did not really know what she was doing as I asked for white Eine and she gave me rose wine, which was nice but not what was expected The toilets were in a terrible state I did let someone know and they sent a person to clean up. The food was replenished frequently.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

Dear Guest, Thank you for your review. Im sorry to see that you were given the wrong drink, staff would be happy to change this if requested but I will raise this with the lounge. I will also raise your comments regarding the toilets Again thanks for your feedback and I do hope to see you again. Kind Regards, Executive Lounges Team

Posted 6 years ago

“Boring choice of food. The drinks were very good! The wifi was also good. And the most important thing: there was quiet”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 6 years ago

“Not a great selection of alcohol. 1 rose wine and not a zinfandel or grenache which are very popular everywhere else. Not a single cider option either. I appreciate that you can't stock hundreds of lines, but these two are fairly popular and basic lines. Food choices were good. Snack options could be increased. Staff appeared a bit grumpy all round. Not rude, but certainly not smiley happy if you know what I mean.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews