Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the space in the lounge is quickly full, and there are not enough confidential space. The food is correct, drink is good. Internet access is complicated”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

Dear Delphine, Thank you for your review on your visit with us at Amsterdam. The lounge at Amsterdam is a very popular lounge and offers a relaxing place to start off any trip. I will be sure to pass your comments on to the team so they can take this feedback on board. Kind regards The Aspire Team

Posted 6 years ago

“Good Lounges but it could be better; if they provide more seats and more choices of food. Staff are good.”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

Dear Zakiah, Thank you for your review on your recent visit with us. We are very glad to see that overall you enjoyed your stay, We feel that we offer a wide range of food and drink and we strive to receive feedback to ensure we offering the best to our customers. I will certainly pass your comments on to the lounge manager as feedback and we hope to see you again in the near future. Kind regards The Aspire Team

Posted 6 years ago

“Easy to use and comfortable”

Helpful Report

(Montego Bay Airport Lounge) - Posted 6 years ago

Dear Carl, Thank you for your review on your recent review on your lounge visit. It is disappointing to see just 3 stars on the review, We hope next time you visit us that your stay is a 5* review :) Kind regards The Aspire Team

Posted 6 years ago

“I treated my friend to the lounge experience for a birthday gift. I had used a different lounge previously at Birmingham so thought this would be as good. Unfortunately on walking in to the lounge I immediately felt disappointed. The appearance was fairly basic and felt a little claustrophobic. Not to be put off by this we helped ourselves to some soup, which was tasty although the bread rolls were a little stale. We would have liked a hot fish to follow but the two pasta dishes and the curry were all dried out so we went for salad. It was fine but nothing special. We followed this later with a coffee and a nice piece of Victoria sponge. Not the best experience, however the staff were friendly. As this was a special occasion I felt a little let down and would have liked better for my friend's treat.”

Helpful Report

(Birmingham Aspire Lounge [South]) - Posted 6 years ago

Dear Susan, Thank you for taking the time to review us, I am sorry on this occasion you did not enjoy your stay with us. I can assure you this is very unusual for the lounge as they usually receive recieve really positive reviews. I do hope you made staff aware of any issues on the day as they would have been happy to resolve any issues on the day. Kind Regards, The Aspire team

Posted 6 years ago

“Breakfast food selection only just acceptable. Dried up bread rolls and no fresh fruit.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Robert, Thank you for your review on your recent visit with us. We are very disappointed to hear of your comments, Our breakfast menu is enjoyed by all of our customers who often get in touch to find out where some of our breakfast items come from. I will certainly be passing your comments on to ensure we take on any feedback. Kind regards The Aspire Team

Posted 6 years ago

“No vegetarian food vegetarian sausages were available on request but they were dreadful made of what looked like mash leeks and spices not a good range of food for anyone water for tea and coffee not the hottest not worth the money the only good thing about it was that you get free WiFi and you escape the noise of the busy airport other than that food was not the best at all husband and son said normal sausages were vile”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

Dear Guest, Thank you for taking the time to review us, I am sorry on this occasion you did not enjoy your stay with us. I can assure you this is very unusual for the lounge as they usually receive recieve really positive reviews. I do hope you made staff aware of any issues on the day as they would have been happy to resolve any issues on the day. Kind Regards, The Aspire team

Posted 6 years ago

“My flight was early morning , however I expected a better range of food to be served at breakfast time . Rolls with bacon and scrambled eggs was disappointing”

Helpful Report

(Glasgow Airport Lounge) - Posted 6 years ago

Dear Gerry, Thank you for your review on your visit to the Glasgow lounge. As we do not own or operate the lounge then I will certainly pass on your comments to the lounge manager for feedback. We hope you had a great trip away. Kind regards The Aspire Team

Posted 6 years ago

“Not a great deal of food choices. The ‘hot’ food was particularly poor. Lack of comfortable seating. Not value for money.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Guest, Thank you for your review on your recent visit with us. We are very disappointed to hear of your comments. We feel our lounges offer a wide range of food and drink within the lounge and we have plenty to choose from. We will pass your comments on to the food and beverage manager as feedback to take on board your comments. Kind regards The Aspire Team

Posted 6 years ago

“Choice of food seemed to be limited. No snacks such as crisps or nuts.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Dear Karen, Thank you for taking the time to review us here at Manchester. Crisps and nuts are available from behind the bar. We hope to see you again next time you travel. Many Thanks, The Aspire Team

Posted 6 years ago

“Choice very limited Polite staff Clean and tidy”

Helpful Report

(Bristol Airport Lounge) - Posted 6 years ago

Hi Tim, Thank you for your review of us here at Bristol. It was lovely to host you in the lounge and happy to see you enjoyed the service on the day. We hope to see you again next time you travel. Many Thanks, The Aspire Team

Posted 6 years ago

“Pleasant area to sit in and small selection of food on offer. Please have some Sauvignon Blanc in stock- I’m sure it must be the most popular white wine around. The spanish white on offer was undrinkable unfortunately.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Susan, Thank you for taking the time to review us here at Manchester. It was lovely to host you in the lounge. I will pass your feedback on to our food and beverage manager. We hope to see you again next time you travel. Many Thanks, The Aspire Team

Posted 6 years ago

“Great place to stopover BUT the advertised showers "are a ten minute walk away" according to the receptionist. Also the toilet facilities are not terribly clean and far too cramped. This, and the non-existence of showers, have a major effect on my rating = between poor and acceptable. I would have wanted to give a better rating as but cannot in fairness. However, the price was reasonable. 3/5 service 4/5 food quality 4/5 food choice (hot breakfast dishes for us) 0/5 showers 1/5 toilet and washing facilities 3/5 convenience of location for Emirates' flights”

Helpful Report

(Lounge @ B Cadiz) - Posted 6 years ago

Dear John, Thank you for your review of us here at B Cadiz. We hope you made staff aware of any issues on the day as they would have been happy to resolve any issues you had on the day. Kind Regards, The Aspire Team

Posted 6 years ago

“We arrived in the morning so breakfast was available, however the bacon was too hard to eat and wasn’t replenished with a fresh batch very quickly. My partner said the eggs were good. Can’t comment on anything else. All in all, was decent for how much you pay. Notes on the larger tables to keep free for big groups, smaller groups would like tv’s too.....”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Dear Jennifer, Thank you for taking the time to review us here at Edinburgh. It was a pleasure to host you in the lounge. I am very sorry to hear that you did not enjoy our breakfast on this occasion. Our hearty breakfast usually receives really good feedback. Staff do try and keep the larger tables for larger groups however if staff were made aware they would of been happy to accommodate you. We do hope to see you again next time you travel and experience the lounge at its usually high standard. Kind Regards, The Aspire Team

Posted 6 years ago

“The food was good, and the drinks were nice. However, the general temperature of the entire area was high. I don't mean I was hot, I mean it was physically warmer in the restaurant than it was in the corridor outside. I don't know no if the A.C. was broken, or perhaps the majority of people coming through there prefer it to be warm, but I was sweating the entire time I was there. It was pretty uncomfortable. I intend to return, hopefully it will be cooler in there next time.”

Helpful Report

(Dubai Airport Lounge) - Posted 6 years ago

Dear Guest, Thanks for reviewing us here at Dubai. Great to hear you enjoyed the food and drink on offer. Sorry to hear about the issue with A.C , I will certainly feed this back and get that looked into. We hope to see you again next time you travel. Many Thanks, The Aspire Team

Posted 6 years ago

“My first visit. I had the soup it was cold and the soup pot was empty for about 20mins it was not refilled, my friend had curry it too was just lukewarm, salad bar was good . Tea coffee and everything else good,wine good, staff were lovely, food needs to be hot,as this service is not cheap S”

Helpful Report

(Bristol Airport Lounge) - Posted 6 years ago

Dear Brenda, Thank you for taking the time to review us here at Bristol. I am sorry to hear the soup was not replenished, our team work hard to deliver a high quality service but during busier periods this can sometimes present a challenge to staff to keep on top off. I will certainly pass all of your feedback on. Many Thanks, The Aspire Team

Posted 6 years ago

“We were re-directed to a lounge at Birmingham Airport I had never used before as were flying with Ryan Air. I felt this lounge wasn't as light and airy or the seating as comfortable as the other I had used before at Birmingham Airport. Staff were slow in service and clearing dirty tables around. The breakfast snacks were extremely dry and had been left out far too long. A particular sausage was like a rock. The worst for me though was the atmosphere - deathly silent, could of done with some backgound music or TV. Not sure I would pay for this facility again, take my chances at one the public restaurants/bars”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 6 years ago

Dear Justin, Thank you for taking the time to review us here at Birmingham. I am very sorry to hear you did not enjoy your stay with us on this occasion. Please can you contact us with your feedback at customerrelations@executivelounges.com so one of the team can look into this for you. Kind Regards, The Aspire Team

Posted 6 years ago

“quiet place to spend a few hours before a flight. be aware that some alcoholic beverages incl prosecco are chargable”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Susan, Thank you for your 3* review on your recent visit with us. We offer a wide range of food and beverages to suit all of our customers, We do charge for Champagne and Prosecco and this is advertised on our menu. We hope you manage to visit us again in the near future. Kind regards The Aspire Team

Posted 6 years ago

“I was flying at the most busy time , so it did feel rather full. Food range is limited. But overall i would rather be here than sat in the airport. Chairs are comfortable and nice view outside. I will use again.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

Dear Alan, Thank you for your 3* review on your recent visit with us. Our lounge is a great place to be and is becoming ever more popular as it is certainly better than sitting in the main terminal. We will pass your feedback on to the lounge manager to take your comments on board. We hope you get the chance to visit any of our Aspire lounges worldwide in the near future. Kind regards The Aspire Team

Posted 6 years ago

“It was a good place where to stay but the service is not that great. The hospitality of the staff was less than average. They seemed to be annoyed if I had any questions and many dirty plates and cups were laying around the place. Selection of food was ok.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

Dear Guest, Thank you for your review on your recent visit with us. It is disappointing to read your review, I will certainly pass your feedback on to the lounge manager to ensure feedback is given to be able to improve our services. This is not our usual standards and we hope to see an improvement in the standards. Kind regards The Aspire Team

Posted 6 years ago

“Booking in was efficient, plenty of seating, bar attendant was welcoming and polite, food was very average, tiny bowls of salad and cheese, after about 3/4 people served themselves bowls were empty, and took ages to be replenish. Hot food was mediocre, rice, bean curry and noodles in a sauce. Scones not fresh, and a bit of dried cake. No variety. Soup was good.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

Dear Isabella, Thank you for reviewing us here at Gatwick North, It was a pleasure to host you in the lounge. I am sorry to hear on this occasion you did not enjoy the food offering. Staff do their very best to replenish food through out the day including extremely busy periods. Our menu usually receives really positive feedback so I hope you will visit us again and leave with a better view of the lounge. Many Thanks, The Aspire Team

Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews