Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second visit to the lounge , got to say the standard had fell from my previous visit which was disappointing”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“Good value for money but didn’t like the seating arrangements as we were given ‘aisle’ seats which were very uncomfortable to sit on for over 2 hours. The staff were brilliant.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

“Thankfully we had our tables reserved as it was a very busy day in the lounge. When some of our party left to pop to a shop the staff attempted to clear our table as well as move bags to resell it on to others who wanted to come in, luckily the rest of our party informed them we would be back shortly. Food and drink options good, the deserts option needed more regular stock but we understand it was a busy day.”

Helpful Report

(Bristol Airport Lounge) - Posted 6 years ago

Dear Kelvin, Thank you for your review on your visit to our Bristol Aspire Lounge. We are very glad to see that the team had your space reserved for you. We do offer a great range of food and drink to all of our customers. Our lounge is becoming ever more popular also and we all have a sweet tooth but I will be sure to pass your comments on to the team. Kind regards The Aspire Team

Posted 6 years ago

“There wasn’t really anything wrong with it but wouldn’t necessarily recommend either. The room seemed relatively small and there was a few very loud people in the room might be useful to have different types of seating areas sectioned off”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“Bread was stale fruit salad had started fermenting not the standard of other lounges we use. Staff were very friendly and help full but they can only work with products given.”

Helpful Report

(Bristol AspirePlus) - Posted 6 years ago

“The lounge was busy and seating was restricted but thankfully there was a quick turn over. Breakfast was ok but only luke warm so a bit disappointing Overall an average stay”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

Hi Helga, Thank you for taking the time to leave your review. I will pass your feedback on regarding the breakfast as our staff due temperature check our hot food items regularly. We do hope to see you again. Kind Regards, Executive Lounges Team

Posted 6 years ago

“It's ok for somewhere to sit and wait, but scarcely 'executive.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

“Was to crowded, no comfortable seats were for us available. Apart from that the rest of the service was OK.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

Dear Maikel, Thank you for your review on your visit with us. Our lounge is becoming ever more popular and we have seen the rise in passengers increasing due to what our lounge offers for the fantastic price. We are glad to see that you liked our lounge though, We hope your next visit is a 5* stay. Kind regards The Aspire Team

Posted 6 years ago

“The lounge itself was very nice, however I was disappointed to find that it only provided diet or max pepsi, so had to go into WH Smith and buy 2 bottles for £3!! It all adds up. Because of this I probably won't visit again.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Dear Donna, Thank you for your review on your recent visit with us. It is disappointing to hear the reasons you won't be visiting our lounge again, We strive to deliver excellent standards at all of our lounges and we always take on board all customer feedback so I will be sure to pass this on. We hope you had a great trip and we hope you do try our lounge out again in the near future. Kind regards The Aspire Team

Posted 6 years ago

“We have visited many aspire lounges and must say this was the poorest of them all. The seating was very uncomfortable and the selection of food was knot as varied as in some other aspire lounges.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Veronica, Thank you for your review on your recent visit to our Manchester Terminal 2 lounge. We are very disappointed to hear of your comments as our lounge at Terminal 2 receives great feedback about the relaxing ambience and seating within the lounge. We hope you visit any of our Aspire Lounges worldwide in the near future. Kind regards The Aspire Team

Posted 6 years ago

“Used the Lounge at Heathrow Terminal 3 on Boxing Day evening. Managed to get seated OK. Food Choice was OK. Toilets not enough and needed service (Cleaning and restocking), but overall yes would use again”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

Dear Jon, Thank you for your review on your recent visit. The feedback from your comments will be passed over to the lounge manager to be able to improve on your comments to ensure we are offering an excellent service and high standards that we strive to deliver. Thank you for your feedback. Kind regards The Aspire Team

Posted 6 years ago

“Very poor selection of food .bar and waiter service excellent Areas very clean”

Helpful Report

(Montego Bay Airport Lounge) - Posted 6 years ago

“Though the lounge was nice and it as good to have space to sit and eat and drink before the flight it could have been better. There were only a few members of staff on which led to slower service and the toilets were in a disgusting state...as a result I left the lounge and walked back to the main terminal to use their bathrooms. This was corrected later in our visit but took a long time to action and they only had one toilet open despite there being numerous others locked.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

“Very average lounge compared to others available. Food was ok, which was some basic pasta and then a a few low quality hams and cheeses. Standard beers and wine available, but was an extra £5 for a glass of generic Prosseco. Overall, still beats joining the masses in the public departure area, but much better lounges are available.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

“the lounge itself was good, but needing to print out the pass is silly when you should be able to show them the barcode on your phone”

Helpful Report

(Lounge @ B Cadiz) - Posted 6 years ago

“Although we found the lounge comfortable and the refreshments very nice, none of the chargers in our area worked. The ones at the bar top table worked, but space was limited. Many other guests were complaining as well.”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

“Generally. the lounge is fine, the view is good. However, it was a bit overcrowded, with a queue at the entrance. Moreover, the choice of food was disappointing (basic bread, soup, etc).”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

Dear Sergey, Thank you for your review on your recent visit. Our lounge is becoming ever more popular as our customers love what we offer and is a great value of money. It is disappointing to hear some of your comments and I will certainly pass them over to the lounge manager for feedback. Kind regards The Aspire Team

Posted 6 years ago

“Welcome was lovely. Very small selection of food choices. Charging sockets didn't work. No hand soap in toilets. Lounge was very busy. Good to be able to fill water bottles at the bar and coffee was decent.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

“This was the first time we had used this lounge after previously using the Escape lounge. Upon arrival the check in staff was not very clear about what to do and spent most of the time speaking with each other rather than ourselves. Unlike the Escape lounge this lounge did not allocate you any seating and you could sit wherever you wanted, although there was a reserved area so I am unsure what that area was for. There was no atmosphere at all, no tv's, no music playing. The bar had no staff attending to to and the fridges were empty, meaning sometimes you had to stand at the bar waiting for a good 5 minutes before anyone noticed you. The hot food area is extremely small with no room to move whatsoever when trying to put food on your plate. Would I use an aspire lounge again, personally I wouldn't no. As a family I feel the Escape lounge is much more child friendly, has a better atmosphere, and better staff serving you.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“Easy check in. Friendly staff. Good selection of drinks and hot food items (was there breakfast time). Some hot food items were a bit cold / could have been kept warmer. The scrambled egg was very rubbery. Would liked to have seen some local delicacies and more food items that screams Scotland - perhaps smoked salmon, haggis, black and white pudding, potato scone, etc.. Tourists and business passengers from other countries like myself would appreciate this and would set the lounge apart from others. Same goes for the drink selections on offer - local beers, Scotch, iron bru, etc.. Make your lounge unique to Edinburgh and to Scotland.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews