Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Toilets were blocked and flooded, nobody seemed worried about sorting them. We were there at breakfast time, not a huge choice of cooked food, no toast facility nor even bottled water. Probably won’t use it again.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

Dear Guest Thank you for taking the time to leave your review. I will pass your comments on regarding toilets so this can be addressed. We do not offer toast or bottled water im afraid and im sorry our refreshments were not to your taste. Thank you for providing your feedback we hope you will visit one of our lounges in future. Kind Regards, Executive Lounges Team

Posted 6 years ago

“Quality of food not great”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 6 years ago

Dear Robert, Dear Tracy, Thank you for taking the time to review us here at Aspire. It was a pleasure to host you in the lounge, we do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. We hope to see you again next time you travel, The Aspire Team.

Posted 6 years ago

“Poor range of food and dress code is rediculous”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Trevor, Dear Tracy, Thank you for taking the time to review us here at Aspire. It was a pleasure to host you in the lounge, we do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. We hope to see you again next time you travel, The Aspire Team.

Posted 6 years ago

“Very little different between, plus and standard. No additional menu just poor buffet food.”

Helpful Report

(Newcastle Aspire Plus) - Posted 6 years ago

Dear Guest, Thank you for leaving your review. There are additional items on our Aspire Plus menu aswell as additional or upgraded drinks however I will forward your comments to the lounge manager to ensure everything is as it should be with the plus lounge. Kind Regards, Executive Lounges Team

Posted 6 years ago

“Comfortable and quite lounge with plenty of power outlets. Hot food was inedible, might have been because it was out so long which is a pity. Limited cold food available. Seems strange having to wait to ask the assistant in the lounge for a packet of crisps or to open a bottle of soft drink. Took a while as the same person is also responsible for checking people into the lounge......”

Helpful Report

(Cork Aspire Lounge) - Posted 6 years ago

Dear Guest, Thank you for leaving your review. Sorry to see the experience you describe, will forward your comments over to the lounge manager so these issues can be addressed Kind Regards, Executive Lounges Team

Posted 6 years ago

“Booked as a Christmas gift for four family members travelling on 8th Jan. paid for a bottle of champagne as they had an late evening flight. Despite at least 2 weeks notice there was no champagne. Family were offered a bottle of Prosecco and a refund which they accepted gratefully. The refund was processed quickly and I have the money back in my account but it does mean my present wasn’t the best!”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

Dear Claire, Dear Tracy, Thank you for taking the time to review us here at Aspire. It was a pleasure to host you in the lounge, we do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. We hope to see you again next time you travel, The Aspire Team.

Posted 6 years ago

“Food available was limited and no prosecco included, which seems to be standard in other lounges. But provided a quieter area to wait for flights than in the general seating and restaurant areas, with free WiFi.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Guest, Thank you for taking the time to review us here at Aspire. It was a pleasure to host you in the lounge, we do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. We hope to see you again next time you travel, The Aspire Team.

Posted 6 years ago

“The Lounges were ok when the cost was £18 but now that the cost is up to £30 my husband won't be renewing his Priority Pass in November this year, that would mean he pays £60 every time we use the Lounges plus the annual cost of the Priority Pass. Regards, Margaret Hynd”

Helpful Report

(Glasgow Airport Lounge) - Posted 6 years ago

Dear Margaret, We do not own or operate Priority Pass, please contact them directly with any feedback you have. Kind Regards, The Aspire Team

Posted 6 years ago

“The Aspire lounge at Nairobi airport was at least somewhere clean and comfortable to sit whilst waiting 6 hours between our internal flight and return to London. The staff were very friendly and helpful as well. It was, however, very crowded and noisy - so not all that relaxing. Also, I was very sick on the overnight flight which I can only relate back to the food I ate in the lounge which my wife wisely gave a miss”

Helpful Report

(Nairobi Aspire Airport Lounge) - Posted 6 years ago

Dear Keith, Thank you for taking the time to review us here at Aspire. We do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. We hope to see you again next time you travel, The Aspire Team.

Posted 6 years ago

“Good food overall. Bananas had peels with holes so couldnt eat them. Entry staff were a bit rude. Staff inside were polite. Found it a bit overcrowded.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

Dear Alexis, Thank you for taking the time to review us here at Aspire. It was a pleasure to host you in the lounge, we do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. We hope to see you again next time you travel, The Aspire Team.

Posted 6 years ago

“The lounge was very crowded and not particularly clean in the sitting areas. The food options could be better. But overall for the price, it is acceptable. The staff were polite and courteous and the toilets were kept clean. The wifi is not too strong and it is difficult to get a phone signal. I have used this lounge about 5 times now and will continue to do so as it is the best priced around.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

Dear Catherine, It was a pleasure to host you in the lounge, we do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. We hope to see you again next time you travel, The Aspire Team.

Posted 6 years ago

“The lounge was very pleasant and the food was good but the comfortable seating was limited and at the time of day that we visited the lounge was somewhat untidy. However, I would use the lounge again.”

Helpful Report

(Geneva Swissport Horizon Lounge) - Posted 6 years ago

Dear Rachel , Thank you for taking the time to review us here at Aspire, it was a pleasure to host you in the lounge. It is great to hear you enjoyed the food and drink offering. We look forward to welcoming you back next time you travel, The Aspire Team

Posted 6 years ago

“Had to wait for hot food otherwise okay”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Dear Guest, Thank you for taking the time to review us here at Aspire, staff work extremely hard to replenish food items when needed. We do hope to see you again next time you travel, The Aspire Team

Posted 6 years ago

“I booked this as an extra treat to go along with my husbands surprise 30th birthday trip. The things we enjoyed about this experience was that it was nice to be away from the hustle and bustle of a busy airport and to relax in comfy chairs. However I feel the cons outweighed the pros in this instance. When you book online you book for 3 hours and under no circumstance can you enter the lounge prior to 3 hours before your flight, however you actually have to leave an hour before your flight to get to your terminal and board your flight so I do feel a bit mislead and cheated out of how long you get in the lounge. We were greeted when we entered the lounge to check us in then told to go on in, no explanation of where anything was etc. I thought the food was very basic for the amount of money you pay for the lounge however on a positive note I must say the quiche was the best quiche I have ever tasted! Little bit contradictory I know I'm sorry! It wasn't an awful experience by any means but I think I would question in the future if I thought it was worth the money. Thank you very much for having us though.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

Dear Guest, Thank you for taking the time to review us here at Aspire. Lounge access is up to 3 hours prior to departure , we ask all of our guests to take into consideration there check in time and getting to their gate when booking. I am happy to hear you enjoyed the food offering on the day. Kind Regards, The Aspire Team

Posted 6 years ago

“There wasn’t a lot of choice on the breakfast menu. Tables and chairs were clean and the room was tidy”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Owen, Thank you for taking the time to review us here at Manchester. Staff work hard to maintain the cleanliness of the lounge so It is great to hear you enjoyed your stay, I am sorry to hear on this occasion however the food offering was not to your liking and will certainly pass your comments on to our food and beverage manager. Kind Regards, The Aspire Team

Posted 6 years ago

“It was loverly to sit in a calm comfortable area . How ever I find it outrageous the we had to pay full adult rate for my 12yr old son who will no were near eat the same as an adult or drink Alcohol.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Dear Nicola, Thank you for taking the time to review us here at Aspire. We class 12 and over as an adult to keep in the line with the travel industry. It is great to hear you enjoyed your stay and we do hope to see you again next time you travel, The Aspire Team

Posted 6 years ago

“Very busy so difficult to find seats, and some seating is not very comfortable. Food and drinks available were fine. No toilets inside the lounge, you have to go out to the nearest toilets in the departures area.”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

“Food and drinks good but the internet does not work. ”It is a problem we know”. If I am not able to work there what point even having a lounge... ”Try to go to KLM lounge and steal there Wi-Fi password”: was the answer i got to solve this issue!”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 6 years ago

Dear Guest, Thank you for your review on your visit with us. It is disappointing to hear of your comments, i will certainly pass your feedback on to the lounge manager to ensure this is looked in to as we have had no reports of the WIFI issues. Kind regards The Aspire Team

Posted 6 years ago

“Nice and quiet which is good but really do think there should be a bit more choice,,i have used these lounges for years.. but in honesty has got to a stage where its too much for too little ( food wise) has i don,t drink myself...”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 6 years ago

“Lounge is very nice and just the atmosphere needed prior to flying, however the hot breakfast let is down and was very substandard, the cheap sausages and bacon quite frankly were awful. Next time I will avoid those.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews