Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited on 26th January 2019, must say i was really disappointed with the lack of variation of food and drink, no cider and small amount of hot food and no biscuits, The lounge that was upstairs was much better and value for money and we found this on wasn’t and probably won’t return.”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“I would recommend using the Executive Lounge if you were going to be at the airport for an extended period of time due to the comfort, privacy and plug sockets, however, I wasn't over enthusiastic about the whole experience. Cons It came as a surprise that the lounge did not have it's own wifi and I overheard another person in the lounge being frustrated by this too. The presentation of the main courses for food (pasta and rice) was not the most appealing. Sausage rolls or sandwiches would be nice to have, even for an evening menu. The soup was very watery and a bit on the cold side too. The snacks were scarce - crisps located behind the bar and I think there were about 2 small slices of cake left when we arrived. Does not have it's own toilet facilities, so you will need to go back out to use the toilets. Pros: The lounge has a nice, relaxing atmosphere and it was very clean. There was a nice selection of drinks, both alcoholic and non alcoholic. Staff were friendly and explained everything when we entered.”

Helpful Report

(Cork Aspire Lounge) - Posted 6 years ago

“Food average & wine choice non existent (literally called Blanc)”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“Morning rolls were dry baps. Pretty average lounge.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“Not enough comfy seating available esp higher seats for those of limited mobility”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 6 years ago

“On our visit the lounge was very crouded with very few spare seats. We had to politely ask people if we could share a table with them. It felt as if the lounge had been over booked. For such a large airport, perhaps a large lounge is required? We were travelling on our honeymoon and booked the lounge for a treat. We ended up leaving an hour earlier than planned and went to Fortnam & Mason for a glass of fizz instead as we felt overcrowded in the lounge”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

“Was as expected with one drawback. When booked, a hot gluten free option was available. This was not the case and therefore had to settle for what cold gluten free was available.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

Dear Kevin, Thank you for your review on your recent visit, I am glad to see that you enjoyed your visit with us but disappointed the lounge never had the gluten free hot option available. I will pass your comments on to the team to ensure we are offering at least 1 Gluten free option. Kind regards The Aspire Team

Posted 6 years ago

“Decent lounge, although some of furniture/décor looks a little tired. Not a great selection of food, but reasonable. Relatively poor selection of drinks at the bar.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Dear Guest, Thank you for taking the time to review us here at aspire, it was a pleasure to host you in the lounge. I am sorry on this occasion you did not enjoy our food offering, our food and drink menu is available on our website prior to booking. Kind Regards, The Aspire Team

Posted 6 years ago

“Clean tidy chairs not the most comfortable food drink good for the price”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Philip, Thank you for your review on your recent visit with us. We are glad you found our lounge a great price for what we offer, We are disappointed to see that you found our seating to not be comfortable. I will certainly pass your comments on to the product manager as feedback also. Kind regards The Aspire lounges

Posted 6 years ago

“I booked the lounge as a surprise for my wife before leaving for our holiday in Gran Canaria. First impressions were ok but we did feel the furnishings did feel a bit dated and the lounge lacked a little bit of ‘atmosphere’, felt more like a library than a place for pre flight relaxation. I know it is hard to please both business and holiday travellers but maybe just some low subtle music may help? Couples were whispering to each other as it felt a little bit ‘stiff’ in there. I’m glad I booked the champagne as this made it feel like more of an occasion. My biggest disappointment was the breakfast, over cooked sausages and rather unappealing looking bacon & scrambled egg. I did not enjoy my breakfast at all. The positives were that the staff were very polite and friendly and there was a good selection of complimentary drinks. It was also disappointing that there are no toilet facilities in the lounge but this may be due to a lack of space rather than planning. My overall impression was that I would probably sit in the champagne bar next time as I don’t think the cost justifies the experience. I will be flying out of Edinburgh again in September so you never know?? Kind regards Steve Hales”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Dear Steven, Thank you for your review on your recent visit with us. First of all we appreciate all feedback given whether this is positive or Negative as this gives us the potential whether we need to work on our lounges or keep what we do to the standards. It is very hard to find the balance for the atmosphere as we are an executive lounge and at Edinburgh it is popular for our business class travellers who tend to come to our lounge to do some work and relax in silence and enjoy it away from the main concourse. In regards to the food, Our breakfast is loved by all passengers and often we receive great feedback about our breakfast especially the Sausage. I will certainly advise the lounge manager about your comments to work on them. Our team at Edinburgh strive to deliver excellent customer service to all of our customers and the team very often receive great feedback about them which they always appreciate. We do have a new lounge opening this year so please look out for the new opening, Once the new lounge is open we will be then refurbishing the old lounge to bring it to 2019. Thank you for your feedback. Kind regards The Aspire Team

Posted 6 years ago

“The lounge was packed and had trouble getting seat”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Peter, Thank you for taking the time to review us here at Aspire, it was a pleasure to host you in the lounge. I am sorry to hear you had trouble finding a seat, I do hope you made staff aware of any issues on the day as they would have been happy to resolve any issues for you. Kind Regards, The Aspire Team

Posted 6 years ago

“To be honest it was very quiet when we arrived and had been all day as there wasn’t many flights out of cork so the hot food options were totally dried up as they had been there for very long periods without been eaten so didn’t taste nice at all.”

Helpful Report

(Cork Aspire Lounge) - Posted 6 years ago

Dear Mervyn, Thank you for taking the time to review us here at Cork, it was a pleasure to host you in the lounge. I am sorry to hear our food offering was not to your taste on the is occasion and I will certainly pass your comments onto the lounge manager. Kind Regards, The Aspire Team

Posted 6 years ago

“the food was good but it will be great if the boiled eggs were to be served pealed, also the beer selection is very poor as there was only 2 types to choose from. the other annoying thing is its very far from the departure lounge of terminal 3”

Helpful Report

(Lounge @ B Cadiz) - Posted 6 years ago

Dear Benjamin, Thank you for taking the time to review us here at Aspire, It was a pleasure to host you in the lounge. I am sorry to hear the food and drink offering was not to your taste on this occasion. Kind Regards, The Aspire Team

Posted 6 years ago

“A convenient spot in the airport. Too many reserved tables and no one managing the que to gain access and the seating once you gain acces. Food quality is good but the quality of service was disappointing. It does not compare with the service at other loungesI have visited in Gatwick.”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

Dear Gerard, Thank you for taking the time to review us here at Aspire. It was a pleasure to host you in the lounge and that you enjoyed the food and drink offering. We hope to see you again next time you travel, The Aspire Team.

Posted 6 years ago

“Food nice. Very busy.”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

Dear Guest, Thank you for taking the time to review us here at Aspire. It was a pleasure to host you in the lounge and that you enjoyed the food and drink offering. We hope to see you again next time you travel, The Aspire Team.

Posted 6 years ago

“It was lovely but very crowded and a lot of the electrical phone charging points didn't work. The food was great and there was plenty of it. Just too many people, no quiet area here either. I would not bother again.”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

Dear Niccola, Thank you for taking the time to review us here at Aspire. It was a pleasure to host you in the lounge and that you enjoyed the food and drink offering. We hope to see you again next time you travel, The Aspire Team.

Posted 6 years ago

“Not the luxurious environment it claims to be. Tables very close together, as a consequence its noisy too. If booze is your reason to go then probably reasonably le value but food offering very average. It sure I'll bother again.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Tracy, Thank you for taking the time to review us here at Aspire. It was a pleasure to host you in the lounge, we do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. We hope to see you again next time you travel, The Aspire Team.

Posted 6 years ago

“This time the lounge was really chilly and not very tidy. Such a shame as we have not experienced this before with the lounges”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Hi Ian, Thank you for taking the time to leave your review. Im sorry to see the experience you describe, I will forward your comments over to the lounge manager to ensure these issues do not arise in future. Kind Regards, Executive Lounges Team

Posted 6 years ago

“Visited for an early morning flight. Food options were good with a small range of hot foods as well as pastry and cereal options. Lounge itself was a little tired, with some well used furniture, but was clean. Staff were friendly and helpful throughout. Unfortunately the bathrooms were disastrous with several being soiled and unable to be used (without having been taken out of order to be cleaned). The lounge does offer a sanctuary form the normal hubub of the terminal building though and WiFi was good so it was easy to work or browse while waiting for a (slightly delayed) flight.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 6 years ago

Hi Richard, Thank you for taking the time to leave your review. Im sorry to see the experience you describe, I will forward your comments over to the lounge manager and the cleaning team to ensure these issues do not arise in future. Kind Regards, Executive Lounges Team

Posted 6 years ago

“The atmosphere, location and friendliness of staff are excellent. However, for £18, you get very little in the way of snacks/food. The food on offer was a bacon sandwich or pre-packaged pastries, which feels cheap. The coffee machine itself is fine, but lacks a certain level of quality you would expect for a lounge. That said, it was a pleasant experience to be in this very cosy and quaint lounge.”

Helpful Report

(Humberside Airport Lounge) - Posted 6 years ago

Hi Lawrence, Thank you for taking the time to leave your review. Im glad to see you enjoyed the atmosphere and service from staff, however I will pass on your feedback regarding the range of refreshments for review. Kind Regards, Executive Lounges Team

Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews