Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value for money”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“on arriving there was no one to greet us for 5 minutes and then when the front of house did turn up she was very rude to the customer in front of us and proceeded to walk around with a frown on her face. I know you get busy but felt the welcome was not very welcoming”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 6 years ago

“Lovely Lounge and good food. Unfortunately it was an extremely busy day and the poor ladies were ran off their feet. The bar stock was minimal, there were times that the bar was unattended and the food wasn't always stocked. Despite how busy it was the staff did and exceptional job to keep all their customer's happy. Lovely ladies, great fun and very helpful.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

“Everything was acceptable. Staff were ignorant and didn’t make us feel welcome. No eye contact at the booking in. I was in a party of four older ladies and two of us had to go to the bar as there was a two drink per person policy. Very hard when you have two older ladies with you and a stag party in attendance. Didn’t see them only have two drinks per person. Food was nice.”

Helpful Report

(Bristol Airport Lounge) - Posted 6 years ago

“The lounge was good, however disappointed to find there was nothing to keep children entertained.”

Helpful Report

(Glasgow Airport Lounge) - Posted 6 years ago

“I have always enjoyed staying in the Aspire lounge at John Lennon airport but this stay was not upto par. The wine glasses were very dirty and a very limited selection of food. The staff however were lovely.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

“When eventually got through long ques in security and got through to the lounge. We were ready to be spoilt as it was a treat for our honeymoon. We were quite disappointed. We first had to que for a further 20 minutes which took up more out our short time in the Lou he. Then we finally sat down, the coffee wasn’t good quality and there wasn’t any decaf available (I am pregnant and can’t drink caffeine) Also the food was poor quality and not much choice in the cooked breakfasts. There weren’t even private bathrooms we had to go back out to the main toilets. Not really worth the money we could have done without spending but wanted to treat ourselves”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“Think it is a bit false to advertise Free WiFi as WiFi is available everywhere in the Terminal. Preferable to have Shower Facilities.”

Helpful Report

(Copenhagen Airport Lounge) - Posted 6 years ago

“No wifi which was the main reasons for booking. Quite crowded.”

Helpful Report

(Bristol Airport Lounge) - Posted 6 years ago

“Service was really good and the people really nice. The food was ok- breakfast was average, the lunch salads were really nice, but the curry was a bit school dinners. The tables and seats were a bit sticky and the loos weren’t up to scratch-only one ladies working and not that clean.”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“Lounge was pretty busy and wasn’t kept as clean and tidy as it could have been. The girls who cleared up and around only took plates/cup/glasses away but never cleaned the tables which were grubby to say the least. They weren’t particularly sociable either and made no effort to interact or talk to clients. Range of food and drinks however was reasonable.”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“The lounge itself was loud and was looking for more comfort. The lady at the check in was rude and not welcoming. For a lijngbr for which consumers are willing to pay a premium price I would have expected a more friendly atmosphere rather than a canteen feeling.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“Very pleasant and helpful staff but not a great variety to the fresh food.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“I've visited this lounge previously and enjoyed it however it has went downhill this time. It was extremely busy, tables weren't cleared when people had left, food was definitly not good - stale croissants and the hot food just tasted peculiar. Unfortunately i won't visit thus lounge again!”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“Most of the comfortable seats and seats in the quiet area had been reserved for business class passengers who did not arrive in the two hours we were there.Food was adequate. The Aspire lounge in Johannesburg had fabulous set as good food and excellent service. Heathrow lounge was really only adequte”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

“I would like to have given a five star review if it wasn’t for the poor state of the toilets in the lounge bins over flowing and lack of cleanliness in the ladies toilet left our party disappointed. We have used this lounge before and at first thought it may be a one off but apparently not”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

“After a long day at work and an expected three hour wait for my flight I was glad of the peace and quite to complete my paperwork/report etc when I arrived about 6pm. The lounge was a little cold towards the end of my stay and the choice of food was also a little weak especially when I was looking for something warm to eat and there was only a pasta dish available. My flight was delayed by some time and it would have been beneficial to have been able to stay in the lounge until departure but it closed at 9pm. The staff were very pleasant and helpful throughout thevisit,”

Helpful Report

(Belfast City Aspire Lounge) - Posted 6 years ago

“The lounge is comfortable and quiet however we did find the choice for breakfast could have been better. The staff were slow to clear the tables. One of the ladies toilet was out of order when we visited so only one in use. I think for the price you have to pay things could be improved.”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“Seemed rather understaffed on the day of my visit which meant a long wait to gain access or get a water from the bar. Selections replenished slowly”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

“Food choices poor, also no butter or ham and biscuits mostly broken.Atmosphere was nice and restful.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews