Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The place was a Little bit used”

Helpful Report

(Copenhagen Airport Lounge) - Posted 6 years ago

“Pretty crowded and took a long time to refill supplies of ice, drinks etc that were running out.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

“Not that quite attractive breakfast. Nice with drinks, that's just what it should be. The lounges are somewhat worn. Starting on Danish website, then switches to English when paying, and then you have to pay in pounds, so with that it costs kr.160 is not correct We have usually used CPH lounges, and I personally think it's preferable to kr.160. we are 9 people traveling together and using the lounge every time Best regards Elo Michaelsen”

Helpful Report

(Copenhagen Airport Lounge) - Posted 6 years ago

“I am a solo travellers and always book the executive lounge but find it is not as good value as it used to be not very much food to choose from this time and staff not as helpful as usual”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“The lounge itself was OK, although it took a while for the dirty plates of the people before me to be cleared from the table. The breakfast was well cooked and tasty, however, the spirit measures were abysmal, I could not get a whiskey without a mixer, and the measure was only about 10ml, I was told that I could not have a whiskey in case I made it into a double. As I am 74 years old I found this rather childish and demeaning.”

Helpful Report

(Aspire Aphrodite Lounge) - Posted 6 years ago

“Staff not very friendly and took a long time to clear tables even though was not busy”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“Should have better food - all white cabs very cheap with no nutrition also have Happier Staff Also it was very loud so not very relaxing”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 6 years ago

“A bit disappointed, not enough comfortable lounge chairs, coffee machine not working, but did supply black coffee. No Baileys or Amarula. Food reasonable, nothing to get excited about, been in better value lounges.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“Booked the South lounge as this was new and expected it to be quieter than the original aspire lounge. We were asked to move to the original aspire lounge which was frustrating (the woman at this was desk was apologetic). We were there at lunch time which seemed very busy. Good value if you plan on having a few drinks beforehand, food isn't great quality but has a varied selection.”

Helpful Report

(Birmingham Aspire Lounge [South]) - Posted 6 years ago

“Wasn't very impressed with the food selection. There was 1 apple in the fruit bowl, no yoghurt or other light snacks, and no bottled water on hand, had to ask for it at the bar. However the staff were lovely and it was clean and comfortable.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

“Fairly basic, no newspapers and breakfast very limited. Bathroom bin needed emptying.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

“Evening flight so entered lounge around 4pm to be met by receptionist who was not particularly happy. Not overly busy but main issue was that there was so many uncollected plates, glasses and cutlery at tables was difficult to find a clear one. Plus the floor needed a good clean around these tables. Did eventually get cleared but was around 1.5 hours later. Good selection of food and quality was good too.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“We have used this lounge many times and have seen it double in size, however it has not been anywhere as good on the 3 occasions we have used it so far this year.i Not enough staff to keep food etc fully topped up , clear tables etc when Lounge is full to capacity as it has been on the 3 times used this year! Think staffing levels need to be looked at.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 6 years ago

“Poor selection of food and drinks Music what was on sounded like from retainment home”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“To many big groups of ‘lads’ being noisy and being told to quiet down, a few woman shrieking & joking on. Not much choice of snacks. We usually use the aspire plus as this is really enjoyable and relaxing but we now have a young child so that option was unavailable.”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“No draught beer again No clotted cream for the jam and scones for 2nd consecutive visit No cake available on this visit Other than above all good”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 6 years ago

“Flight was delayed staff unsure of entry time staff not keen to let us back in even though we had only spent less than 3 hours there. Surely they should have some record of entry time couldn't even find our receipt of payment”

Helpful Report

(Bristol Airport Lounge) - Posted 6 years ago

“My friend and I used the lounge for the first time, nice environment to sit in and wait for our flight, good value for the alcoholic beverages but we found the lunch time food very disappointing”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

“We arrived at around 10.30 am on September 14th with an electronic booking confirmation and receipt on my phone. When at the desk, we were there for 15 minutes while the staff were either unable or reluctant to allow us in, preferring to allow people behind us entrance whilst we patiently waited for them to return to us. In the end we had to email the receipt back to them before we could enter and the surly, unhelpful attitude of the young lady behind the desk has left us with a bitter taste to be quite honest. The F&B is average but we like the lounge usually as it is remote from the hustle and bustle of downstairs. We were also fortunate to get a table because as we were stood waiting around, 20 people went straight in before us. When we did get in we only just got a seat and people after us were wandering around for a while making the whole experience not a very good one. We may have to consider using another lounge next time to see if it is any better. Your reception staff need help in customer relations, that is for certain.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“Was ok but the breakfast was limited would be improved if you could order from a menu”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews