Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lounge itself was comfortable and relaxing, however, only draft beer was included in the price. Wines and spirits were extra.”

Helpful Report

(Kuala Lumpur Airport Lounge) - Posted 7 years ago

“The lounge at Gatwick could with a bit of a spruce up, especially the toilets. The staff were friendly but apologised for some food items not being available. The seating was comfy but tired and the atmosphere was good, quiet and spacious. Booking was easy andit was in a good location for our gate.”

Helpful Report

(Gatwick North Aspire) - Posted 7 years ago

“It was a nice place to come and rest after an overnight flight and long layover. The magazines were a great bonus.”

Helpful Report

(Gatwick North Aspire) - Posted 7 years ago

“We arrived at approx 10.30am,first problem is staff preparing food in the kitchen cannot see customers at the bar.We were the only people in the lounge at this point, we sat down ordered a couple of drinks then went to get some hot food,on display were bacon,sausage,scrambled egg,porridge and small bread rolls. The bacon,sausages and rolls had obviously been on warming trays all morning and had dried out,the rolls weren’t soft at all inside,the scrambled egg was ok.i do think the biggest problem with the plus lounge is not enough people use it hence food put out earlier was still there when we arrived,some fresh egg and bacon quiche was put out after about 30 minutes and this was fresh,hot and very good proving that it can be done,would we use the plus again no,would we use the standard lounge again,not sure at this time.We have used lounges for quite some years but just Bristol these days and both our visits to the plus lounge have been very poor indeed. I would suggest putting smaller amounts of food out if the bookings only show 2 people booked in early,not only less waste but fresher food = happy customers,the staff were fine and 2 more people arrived before we had to leave Regards Dave Jack”

Helpful Report

(Bristol AspirePlus) - Posted 7 years ago

“I was disappointed - not a lot for vegetarians to eat - too many people - one section closed off - and we could not relax”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“The lounge was not very busy at around 8 am but guests were waiting in a queue for staff to replenish bacon which was done at about 6 rashers at a time. I dread to think what it would have been like had the lounge been busy!!”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

“Mostly everything was free. Tvs where nice but certainly not necessary.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Quiet, comfortable seating”

Helpful Report

(Gatwick North Aspire) - Posted 7 years ago

“Nice space to work whilst waiting for a flight. Just a shame about the prebooked party forcing me to relocate during the visit.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

“Everything great except departure information not updated on screen. Assumed flight was delayed boarding as other flights on the screen were being updated. Out of interest, I went to the departure desk and asked about my flight to be told it had boarded and I had to run to get it. I then had to go back to the lounge to collect my travelling companion and my bag. I informed the lounge attendant the screen had not been updated.... at this stage it was still showing nothing for my flight.”

Helpful Report

(Belfast City Aspire Lounge) - Posted 7 years ago

“We usually travel from Manchester and always use the Aspire Lounge there, I was expecting that the Lounge in Liverpool would be similar, we were quite disappointed, the “hot” food was warm and very limited, the seating wasn’t very comfortable, and it was very noisy, we ended up leaving early and walking around the duty free area, this is something we never do, it certainly wasn’t worth the money we paid and should we ever travel from Liverpool again we would definitely not pay to use the Aspire Lounge”

Helpful Report

(Liverpool Aspire Lounge) - Posted 7 years ago

“Nice to have somewhere to sit , food nice and most of staff friendly and helpful. Downside surprised there are no toilets inside the lounge .. lots of empty tables booked but turning people away at the door seemed crazy”

Helpful Report

(Liverpool Aspire Lounge) - Posted 7 years ago

“My husband and I were booked in but when were arrived they didn't seem to have any record of us, although that didn't seem to be a problem. I was a bit disappointed with the breakfast food that was available at the time of our visit. I was expecting croissants and pasties as these didn't seem to appear until we leaving. I do not eat the other cooked items that were on offer.”

Helpful Report

(Bristol Airport Lounge) - Posted 7 years ago

“We booked lounge as part of surprise for somebody else I wouldn’t book it again”

Helpful Report

(Newcastle Aspire Plus) - Posted 7 years ago

“I thought that the standard of the breakfast was poor, not only did we have to wait a while for parts of the breakfast to come out when it did arrive there was very little of it so the few people that were waiting got theirs and the rest had to wait again. If breakfast is on until 11am then the full selection should be available until that time. It doesn't have to be loads of it but enough for the customer to be able to get at least a sandwich.”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

“I use airport lounges as I enjoy the peace and quiet and on previous visits to this lounge have found the selection of food and drink very good and the facilities to be very clean. On this occasion the only food on offer was a slightly stale croissant or a bowl of peanuts plus the lounge itself was pretty dirty. I’m not sure I would bother next time in all honesty.”

Helpful Report

(Belfast City Aspire Lounge) - Posted 7 years ago

“The design and functionality eg. USB plugs by every seat made t a nice place to relax. However, there has been a limited selection on food and if you do not consume dairy or wheat your options are non existent. Automatic coffee machine which is limited and doesn’t produce good coffee.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

“It was a much better way to prepare for our flight. There was a reasonable amount of food and getting a drink was simple enough.”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

“It was clean and a good selection was available.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Not the most comfortable lounge we have been in and poor amount of sockets for charging. Selection of gluten free items limited too”

Helpful Report

(Belfast City Aspire Lounge) - Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews