Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a lot of choice for food. No beer only lager.”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“Nightmare We arrived at 7 am till 9 am on the 17 of September 2018 there was no free tables we asked staff to open the other section of the lounge and they just give us a dirty look we had to clean our table because we have been told “there was no staff” when I went to get food there was no bacon or rollls just beans and scrambled eggs I asked for more bacon and had to wait more than 10 min and once again been told: “sorry love we are short staff “ there was no clean glasses for orange or apple juice and had to ask the barman behind the bar to get some for me. Poor bugger was rushed of his feet and probably the one that had a smile on his face. I will never use this lounge again.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“Poor first encounter overcrowded couldnt find a seat for myself and two sisters. It was supposed to be a treat. Queues at bar only one person serving. Only two toilets and one was out of order. Food service poor if there was food there was no cutlery or plates. We waited for everything. Very dissapointing we won't be going again.”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“The aspire lounge was very poor , we had to wait over 20 minutes for hot food which was disgusting, a choice of only 2 meals... processed chicken curry & rice and macaroni cheese , we decided to have some salad , cheese and ham only to find they only had one cheese available , then we had to wait a further 10 minutes for a plate. We had to queue almost 30 minutes at the bar to get a drink.. we paid for a premium service which we certainly did not receive , I will never visit the aspire lounge again , the escape lounge is far better”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“Food very basic bad customer skills from one staff member who appeared very hostile towards the customers crisps not on show to choose”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“Nowhere to sit, place dirty, no fresh food, no glasses, no cutlery, asked for assistance and was left waiting, waste of £88 between 4 of us travelling. People queuing for food which was quickly used as soon as it came out. No cheese but had crackers then cheese and no crackers. No curry but had rice then no rice but had curry. Staff saying “gonna need more at this rate” but it never came. Everyone was moaning. Very dissatisfied and disappointed and will not use again.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 6 years ago

“Totally NOT worth the money. The Aspire Plus at Newcastle is no better than bog standard, a real basic stripped bare lounge. Definately dropped standards, and we have visited numerous occasions. Not be returning.”

Helpful Report

(Newcastle Aspire Plus) - Posted 6 years ago

“This has gone downhill massively in two years since we were last there. Generally grubby worn and shabby, poor selection of food and drinks, food not refilled quickly enough, food poor quality and not hot enough. Aspire Lounge is obviously now the poor relation to Aspire Plus so that you can upsell it. Not worth the money and won’t bother in future. Will also be telling my daughter and her partner to cancel. They booked on my recommendation, but I would be embarrassed for them to waste their money now.”

Helpful Report

(Bristol Airport Lounge) - Posted 6 years ago

“A very disappointing first visit, based on this experience unlikely to use the lounge again. It was very busy which staff acknowledged but food was running out and not been replenished, tables were not cleared and drinks were running out.”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“Very disappointed with the experience, ran out of food and drink was minimal for the price, by running out I don’t mean temporarily, they literally ran out of sausage and there wasn’t many in the lou he at this time, every time someone was at the bar you kept hearing the same story about how the waitress/barmaid has finished at 8 the previous night and started again at 4 in the morning”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“Awful will be demanding a refund. Nearly an hour with no food replenished sat empty. No ice. No wine glasses. Staff rude when asking when there will be stuff out”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 6 years ago

“Too busy, struggled to get a seat, rammed packed with people. One person on the bar queue of people right into the quiet zone 15 min wait, food not replenished, ran out of tiger beer (1.30pm), tabled a mess. under staff and over worked. General cleanliness poor stains throughout the lounge not what I would expect of an Executive lounge. The amount of people in the lounge made me feel uncomfortable, was not relaxed no different to those outside in departure lounge. I felt sorry for the staff as they were stretched to their limits which is unfair on them having to deal with angry customers. Very poor”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“I took my Mam, aunty & daughter to the vip lounge in Newcastle as a treat.. we were all very disappointed with the experience.. there was macaroni cheese & chicken curry which no of us liked.. there was nothing for my daughter to eat.. I had to go back out into the food courts & buy sandwiches & a Burger King for my daughter.. so the £107 I paid was a. Completely waste of money”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“Well, where do I start? I always try to book into the lounge for a relaxing start to my holiday, so I always book well in advance, as recommended "because there could be limited availability".....BUT, imagine how I felt when I turned up before my recent trip on the 15th September, to be told it was over-booked, and very overcrowded, so it was suggested that I go down to the airport lounge, and I would be contacted when a table for four was available. As I had paid in advance for four people, I refused, and stood around waiting, not for a table, but even for just individual seats. We didn't get there early, about two and a half hours before our flight, so would have expected better service, and although the receptionist was very pleasant and polite, the queues that formed after we arrived obviously felt the same, judging by some of the comments made. I have to say, I have used the lounges on many occasions, but after this experience I wonder if doing so in the future is really worth it.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“Food disappointing toilets dirty Most seats reserved very hot air conditioning not working correctly baking hot the only good thing was when you found a sit not with £26”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 6 years ago

“Rubbish I usually use Escape Lounges but thought I’d have a change taking my mum & disabled dad for their 1st time. On arrival there was a que and everyone was being told they were full. there was 90 seats and 150 bookings ( dreadful) upon waiting and gaining entry there was then a que for the bar (in Escape Lounge u help yourself to bottles of beer) which frees up the staff. Also only curry & rice and mac & cheese to eat. which we also had to wait 20 minutes for. So for a 3 hour stay we spent half of it Queing. Much more of a choice in Escape Lounges & not a happy start to our long awaited holiday.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“Unfortunately, I found my lounge experience to be very poor. I found the reception staff rude and unprofessional, the lounge to be very cold and uncomfortably quiet (no soft music or even the tv on low) and also found mould on my food. Overall, very disappointed.”

Helpful Report

(Glasgow Airport Lounge) - Posted 6 years ago

“Arrived only to find it was overbooked and still 50 or do people to arrive after us.(member of staff told us).no lemon for drinks,food choice very poor. Waited half hour for rice ,curry cold.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“Apauling today... long queues and over crowded and noisy.. Hardly relaxing as they adverised.. at times only one member of staff serving.... warm glasses.... no food.... dirty uncleaned tables... seriously people try a different a lounge... complete waste of money to the start of the holiday .. An absolute waste of money.... and would NOT recommend your lounge to either family, friends or colleagues...! In actual fact the experience was that bad I'd ask for a refund...!”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“To. Busy queues to long”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews