Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

Write Your review

Tell us how Executive Lounges made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not particularly family friendly. Really just for adults who want to drink a lot before their flight. Food was average. I was left struggling on my own with a toddler trying to get a highchair from behind a heavy table on my own. Had to leave after 20 minutes as my child needed the toilet and the closest ones were shut so we had to walk halfway down the terminal. Staff were pleasant. I definitely did not get value for money.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Dear Guest, Thank you for taking the time to review us here at Edinburgh. It is disappointing to hear your comments in regards to the lounge, I would like to reassure you we are family friendly and welcome children of all ages into our lounge. We operate the fit to fly policy to ensure all guests drink responsible, staff adhere to this policy at all times. I do hope you made staff aware on the day of any issues you may have had on the day who would have been happy to resolve any issues. Many Thanks, Rachel Executive Lounges Team

Posted 6 years ago

“No issue with the booking or price. However arrived on time to be told that there was standing room only although did eventually find a seat, latter there were people outside waiting for a seat.. Food kept running out. When I asked the barman what wines he had he said red or white, when asked which reds he said Italian or Chilean. No Newspapers left. Will stick to Escape Lounges in future.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Stuart, Thank you for your review on your recent visit with us. It is very disappointing to see that our lounge has not lived up to your reasonable expectations on the date of your visit. Please contact our customer support team on customerrelations@executivelounges.com so they can investigate why our service may of fell short on your viist. Kind regards The Aspire Team

Posted 6 years ago

“Not worth paying for, only 4 choices for a hot breakfast and tiny little croissants for your pastry option. Don’t believe the menu on the website.”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

Dear Guest, Thank you for your review on your recent visit with us. We are very disappointed to see your comments as we offer a wide variety of breakfast items, The hot breakfast does include, Beans, Bacon, Scrambled Egg, Beans and Pastries. I am sorry if the menu has not reached your expectations on this occasion. Kind regards Philip

Posted 6 years ago

“This was our second visit but unfortunately we were very disappointed. Food choice was poor they had completely run out of red wine and only had one bottle of White wine. Don’t understand why they couldn’t have got more , it was only 5.30pm and we were booked in until 8pm!!! I asked if we could go to the other lounge but was told that had closed at 6.30pm. Will not be booking again”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 6 years ago

Dear Julie, Thank you for your review on your recent visit with us. We are very disappointed to hear that our lounge never lived up to your expectations, Our menu is subject to availability and I can see there was a problem with the suppliers on getting Red wine I'm afraid. I will advise the lounge manager of your comments and pass these on to ensure we are working with our suppliers closely to ensure we are finding alternatives. We hope your next visit will be better as we strive to deliver the highest standards. Kind regards The Aspire Team

Posted 6 years ago

“I tried this lounge on a recent layover at Heathrow and will not try it again. The lounge was overbooked (can be controlled) so for the first 20 min I couldn't even find a seat or somewhere to work. I found to food to be average at best with few healthy options and while I only had two drinks the wine was pretty awful. Certainly not the best first experience and unlikely to try it again”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

Dear Mark, Thank you for your review of us here at London. It was a pleasure to host you in the lounge however I am sorry to hear you did not enjoy your stay with us. I can assure you this is not the standard we expect. Please can you contact us at customerrealtions@executivelounges.com for us to take a look into this. Many Thanks, The Aspire Team

Posted 6 years ago

“Although we booked our lounge in plenty of time when we arrived there were a distinct lack of places to sit. What spaces were there were not particularly comfortable and did not meet our expectation to start our holiday off in a relaxing way. Being that we would be then seated on a 10 hour flight after leaving the lounge. Sorry unfortunately on that basis we would not use this lounge again but go to the Escape Lounge, which we have used in the past.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Lee, Thank you for taking the time to review us here at Manchester. I am sorry to hear we did not meet your expectations in the lounge. I will certainly pass your comments on in regards to the seating to our operational manager. Many Thanks, The Aspire Team

Posted 6 years ago

“The breakfast food was cold Room was cold and staff were unhelpful in that instance despite clearly seeing people sat with coats on. Overall a disappointing visit.”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

Dear Gary, Thank you for your review on your recent visit. We are very disappointed in hearing of your complaint and I can see you have been in touch directly so we will be in touch as soon as we have looked in to this for you. Kind regards The Aspire Team

Posted 6 years ago

“Poor selection of food which stood for a long time before being changed Not able to access any comfy seats therefore just like sitting in a cafe in the departure lounge Staff cleaned tables regularly - good 2 of the 4 passengers were ill on the aircraft after having eaten the lounge food Will not be using again”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

Dear Karen, Thank you for reviewing us here at Newcastle. I am sorry to hear you did not enjoy your stay with us on this occasion. In regards to the food, our menu is sourced and served at the highest standard. I have checked the day of your visit and can see no issues in regards to temperature and quality control checks. There is also no other feedback from that day in regards to the quality of the food. Many Thanks, The Aspire Team

Posted 6 years ago

“Noisy, uncomfortable, overcrowded, shortage of seats. Exactly the reasons I booked the lounge to avoid. Rated 2 stars because the food and drink was OK. I would suggest you take a look at the lounges at Amsterdam Airport to see how it's done.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Mark, Thank you for taking the time to leave your review. Im sorry to see you were not satisfied with your visit on this occasion, if you would like to discuss this in more detail you can email us at customerrelations@executivelounges.com Kind Regards, Executive Lounges Team

Posted 6 years ago

“Had to wait for food to replenish,waited an hour before table cleared.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Guest, Thank you for taking the time to leave your review. Im sorry to see you were not satisfied with your visit, I will forward your comments to the lounge manager to address the issues you have highlighted Kind Regards, Executive Lounges Team

Posted 6 years ago

“Average. Too busy. Design awful. Springbok test match was on but TV was showing another channel. Didn’t rate the experience special at all.”

Helpful Report

(Aspire Lounge - O R Tambo International Airport) - Posted 6 years ago

Dear Jason, Thank you for taking the time to review us, I am sorry on this occasion you did not enjoy your stay with us. I can assure you this is very unusual for the lounge as they usually receive recieve really positive reviews. I do hope you made staff aware of any issues on the day as they would have been happy to resolve any issues on the day. Kind Regards, The Aspire team

Posted 6 years ago

“I would not go to this lounge again. It was absolutely packed and there was a notice by the door saying they were full, However, there was a long queue of people waiting to go in, I overheard some people telling the receptionist that they had pre booked and paid, so she had to let them in. This resulted in people being squashed around tables trying to have breakfast. I paid to go to this lounge so that I could sit in comfort and relax, not to share a table with strangers. The choice of food and drink were good.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Sharon, Thank you for your review on your recent visit with us. It is disappointing to hear of your experience within our lounge and this is not our usual standards within our lounge and we have measurements in place to ensure that this does not happen again. We hope you give our lounge the second chance it deserves and try us out again. Kind regards The Aspire Team

Posted 6 years ago

“The ability to relax for a couple hours before a long flight is great, and the seating area in Aspire was good - chairs comfortable, plug in points to be able to work and charge - but the food was substandard. A key contributor to my deciding to purchase Lounge access was to be able to have a good breakfast so that I didn't have to rely upon the airline selection. I had the scrambled eggs and found them bland and tasteless. I understand that powdered or liquid eggs are generally used in catering, but for the lounge access fee I would have hoped that real eggs would have been used. Also, the coffee tasted like it had a shot of washing up liquid in it. I tried two machines and both were equally bad. Again, I know that the coffee machines generally work as they do, so I wasn't expecting that tangy, soapy taste. Based on this experience, it is unlikely that I would pay for Lounge access again ... I liked the ability to relax in comfortable seating so I could work but, as the food was poor, I think the fee is too high for this alone.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

Dear Michael, Thank you for your review on your visit with us at Heathrow Terminal 3. We are very disappointed in seeing the 2 star review and feel this is a little un-fair, The review is a great review about our lounge and have not failed in a service failure. I can assure you that our Eggs are not brought in either powdered or liquid. I will be forwarding your comments on to the lounge manager and food and beverage manager to take this on as feedback as this is disappointing that you feel this way. In regards to the Coffee Machine, We do use powdered coffee for the machines and is usually well liked by our customers for the quality and brand we use. We hope you manage to give us the second chance we deserve to show you our usual standards. Kind regards The Aspire Team

Posted 6 years ago

“very crowded with not enough seats for people. small washrooms that were not very clean. wine was warm and no ice was available. lots of piled up dirty plates and cups, tables not cleared. staff were very kind and helpful but very overstretched. I wouldn't use again.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

Dear Amanda, Thank you for taking the time to leave your feedback. Im sorry to see you were not satisfied with your visit will forward your comments over to the team in Amsterdam for any issues to be addressed. Kind Regards, Executive Lounges Team

Posted 6 years ago

“I found that the espire + isn’t as good as the other lounge ie selection of food tables not cleaned also not enough staff”

Helpful Report

(Bristol AspirePlus) - Posted 6 years ago

Dear Leon, Thank you for taking the time to leave your feedback however I am sorry you were not satisfied with your visit. I will forward your comments over to the lounge manager of the Aspire Plus for review. We do hope to see you again. Kind Regards, Executive Lounges Team

Posted 6 years ago

“There very limiting breakfast selection on hot food and cercal. Drinks are limited aswell . I know u can’t have everything. Nice and quiet and soft drinks great options. Very nice will go again”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 6 years ago

Dear Guest, Thank you for your review on your visit to our lounge at Luton. It is disappointing to hear of your comments and I can assure you that we offer a wide range of food and drink and our breakfast is always talked about in a positive way. We hope that you visit our lounge again to give it the second chance it deserves. Kind regards The Aspire Team

Posted 6 years ago

“Not comfortable. Too much space reserved for Singapore airlines & not used but no one allowed to sit there was shocking!! Having to share tables when 99% of people where couples & tables where set up for 4 ppl ?? wouldn’t use again”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“No staff found. Very limited breakfast. Only Bread and cheese.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

“Very disappointed that we’d booked for a group of 5 yes they didn’t have anywhere for us to sit together. Others who’d paid were left standing for well over an hour. They also refused entry to people who had pre booked even though at that time there was space for them to sit in. I wouldn’t book this lounge again, I’d try and get in the escape lounge.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“Lack of seating was an issue. Layout not good. Would be better if bar staff could speak English.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews