Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

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Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I travel a lot..but I think in 2019 ok be giving the lounge a miss..so disappointed of little options of food ..tables getting reserved signs out on them..I explained to lady .no one is here or coming in to use all these tables which were all clean and tidy..and for tables we could sit at...yes you've guessed ..they were all used and cutlery still on them..a disgrace in this day ..when I travel Asia and the lounges are that bit special..and at no more expense than from edinburgh...”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“The choice and quality of the food available was poor. The seating area was crowded.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Rebecca, Thank you for your review on your recent visit with us. We are very disappointed to hear our lounge never lived up to your expectation. We have had great feedback about Manchester terminal 2, If you would like to get in touch with us then please do so. Kind regards The Aspire Team

Posted 6 years ago

“Food and drink choices are way too slow to be replenished.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 6 years ago

“This was my first time visiting Aspire and whilst the venue was quiet and comfortable the choice of snacks/food/drink was very limited. The soup was luke-warm and congealed. Having paid a generous amount to use this facility, I would have thought there would be waiter service for coffee which freshly made coffee etc. Instead coffee was accessed via a machine that was watery and lacking in flavour. Very disappointed. Will go back to using No. 1 lounge which is where I usually go when flying out of London Gatwick. Definitely not worth the money paid.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

Dear Cathy, Thank you for taking the time to review us here at Gatwick. I am sorry on this occasion you did not enjoy your stay within the lounge. We do not offer waiter service within the lounge and it is a serve yourself basis. Kind Regards, The Aspire Team

Posted 6 years ago

“Very poor on the whole. Food awful. Even when brought out fresh cold and dry pasta. Made to feel as if they were doing me a favour not that I was a paying guest couldn't get wifi to work. My main reason for going. Very poor selection. Pros - clean and bright that's all”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

Dear Guest, Thank you for taking the time to review us, I am sorry on this occasion you did not enjoy your stay with us. I can assure you this is very unusual for the lounge as they usually receive recieve really positive reviews. I do hope you made staff aware of any issues on the day as they would have been happy to resolve any issues on the day. Kind Regards, The Aspire team

Posted 6 years ago

“Paid £21 and glad it wasnt more. The food was very limited and seating not as comfy as a lot of lounges i have stayed in. Overall disappointed and wouldnt use next time.”

Helpful Report

(Cork Aspire Lounge) - Posted 6 years ago

Dear Ian, Thank you for your review on your recent visit with us. We are very disappointed to hear of your comments, We have had a lot of great feedback from our lounge at Cork airport so we are taken back by your comments, I will certainly pass these comments on to the lounge manager as feedback. We hope to see you again in any of our Aspire lounges Worldwide. Kind regards The Aspire Team

Posted 6 years ago

“Small area to sit. Food very mediocre. Bar not well attended. Much prefer the Escape lounge, but this was fully booked. Probably will not use again.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Guest Thank you for taking the time to review us, I am sorry on this occasion you did not enjoy your stay with us. I can assure you this is very unusual for the lounge as they usually receive recieve really positive reviews. I do hope you made staff aware of any issues on the day as they would have been happy to resolve any issues on the day. Kind Regards, The Aspire team

Posted 6 years ago

“I booked this as a birthday surprise for my partner as I thought it may be a nice change. Upon entering the lounge we were not greeted and had to search around for the host so we could check in. Nothing was explained about how it works with drinks etc so again had to look around and try and work it out for ourselves. The breakfast was dry and did not look edible. It looks like it had been there for a long time. We had a drink and left to go somewhere else to eat. Overall a waste of £40!”

Helpful Report

(Birmingham Aspire Lounge [South]) - Posted 6 years ago

Dear Sadie, Thank you for taking the time to review us, I am sorry on this occasion you did not enjoy your stay with us. I can assure you this is very unusual for the lounge as they usually receive recieve really positive reviews. I do hope you made staff aware of any issues on the day as they would have been happy to resolve any issues on the day. Kind Regards, The Aspire team

Posted 6 years ago

“I asked for a double from the bar and told I was not allowed one ? We were there at sat tea time but the food was crispy and had been there all day. I booked as I thought I would be able to have a good meal and a couple of drinks prior to my flight to Dubai, however I would have been better off paying g for a meal in the terminal such was the lack of quality of food in here.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Dear Rick, Thank you for your review on your recent visit with us. Unfortunately we don't offer doubles in the lounge as we have a fit to fly policy in line with the airports fit to fly policy. Our food in the lounge is replaced every 2 hours and is temperature checked regularly to ensure the temperature is correct also. Kind regards The Aspire Team

Posted 6 years ago

“I booked a visit to Liverpool. My son joined me following his discharge from hospital that morning. I asked if he could sit next to me for 30 minutes but was told that was not possible without payment. We found another place to sit elsewhere so that he could be protected. I was offered a financial refund.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

Dear Guest, Thank you for your review. Unfortunately we do need to take payment for anybody who is visiting our lounge so we are sorry you weren't able to utilise your booking with us. Kind regards The Aspire Team

Posted 6 years ago

“Packed, no seats. Visited as a couple with an elderly relative and couldn’t move in there. No service at the bar. Food ok, bit cold and not much choice. Not worth the £96 I paid. Organised it as a special treat before our flight, shouldn’t have bothered”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

Dear Marie, Thank you for taking the time to review us here at Heathrow. I am sorry that on this occasion you did not enjoy your stay with us. Please can you contact us at customerrealtions@executivelounges.com so that one of the team can look into this for you. Many Thanks, The Aspire Team

Posted 6 years ago

“Dismal food offerings - left out all day/s. Staff rushed off their feet - so in PLUS had to pop next door anytime a drink was wanted. Bring back the old days of self-service and the limited snacks [but way better quality] of the Cheviot lounge - which managed with far fewer staff. Toilets pretty grubby too - not up to the standard of rest of airport. At least it's [sometimes] quieter than the main concourse but as lounges go pretty disappointing.”

Helpful Report

(Newcastle Aspire Plus) - Posted 6 years ago

Dear Christopher, Thank you for taking the time to review us here at Newcastle. I am sorry on this occasion you did not enjoy your stay with us. Please contact us at customerrealtions@executivelounges.com so one of the team can look into this for you. Many Thanks, The Aspire Team

Posted 6 years ago

“I was disappointed with the available food at Manchester lounge, I have previously used the other lounge and thought selection was much better.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Guest, Thank you for taking the time to review us here at Manchester. I am sorry that you did not enjoy your stay with us on this occasion. Please contact us on customerrelations@executivelounges.com and one of the team will look into this for you. Many Thanks, The Aspire Team

Posted 6 years ago

“Not as good as other lounges I’ve been in. Luke warm food. No comfy chairs. Staff wasn’t very welcoming.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Guest, Thank you for your review. I am sorry you did not enjoy your stay with us on this occasion. If you would like to contact the team on customerrelations@executivelounges.com, one of the team will look into this for you as I can assure you this is not our usual standard. Kind Regards, The Aspire Team

Posted 6 years ago

“I have to say I was really disappointed. On arrival it is a lovely space but was then dissapointed that the Wi-fi did not work for my entire stay. I tried to tell one of the hosts but she shouted over to the lady behind the bar is the Wi-fi working today, she replied yes and the host walked off. No solution or a care in the world. The gentleman to the right of me said it wasn’t working but that he was using the airport Wi-fi. Next time I will just pitch up in one of the many restaurants and use that. Total waste of money. When I get time I will be writing for a refund with the screenshots of the Wi-fi not working!! Thank you for reminding me.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 6 years ago

Dear Rachel, Thank you for taking the time to review us here at Luton. I am sorry on this occasion you did not enjoy your stay with us and that there was issue with WIFI on the day. We run a performance check every monday with the WIFI within the lounge. If you notice the WIFI is running slow or not connecting, staff on duty will always reset this however we are aware there was an issue with the network provider. The airport also offer WIFI to join however as they have the same provider , I believe the airport WIFI was also down. We are certainly looking into this for the future to see if there is anything we can do to assure this does not happen again. If you do have any feedback , you can always get in touch at customerrelations@executivelounges.com and one of the team will pick this up. Many Thanks, The Aspire Team

Posted 6 years ago

“I follow a plant nased diet (akin to a vegan diet) for health reasons and the only things i could eat were vegetarian sausages ( which were cheap and tasted awful) and beans/bread. i couldn't eat any other hot food or any of the pastries or any other snacks. I couldn't drink the wine either. So it was quite a waste of my for me. however it was my only option as everyone else in my party was not vegan/plant based and wanted to use the lounge.”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

Dear Guest, Thank you for your review on your recent visit with us. Although we don't specifically cater for your specific requirements we will have some items available to you, The menu is available for all customers to look at before making a booking and I can only apologise that there was not much to offer for you I'm afraid. Thank you for taking time to review your stay. Kind regards The Aspire Team

Posted 6 years ago

“Food provided - poor. No toast available, no yoghurt, very little fruit and no variety, no cheeses or meats. Lack of sufficient comfortable seating. Will not bother booking again.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear June, Thank you for reviewing us here at Manchester. I am sorry on this occasion you did not enjoy your stay with us. Please can you contact us customerrelations@executivelounges.com as one of the team will pick this up and look into this for you as I would like to assure you this is not our usual standard. Many Thanks, The Aspire Team

Posted 6 years ago

“We had heard good things from our travel companions about their previous experience in another lounge at YYC. This did not meet our or their expectations at all in regards to the food that was served. We expected high quality breakfast fare including a selection of fresh fruit and proteins; what we were offered was a lot of processed carbohydrates and unappetizing beans and scrambled eggs. The apples did not appear to be washed - they still had the stickers on them! After several attempts, the staff was unable to provide us with water hot enough to brew tea!”

Helpful Report

(Calgary Aspire Lounge Transborder) - Posted 6 years ago

Dear Ron, Thank you for taking the time to review us here at Calgary. Please contact us at customerelations@executivelounges.com so that we can investigate this. Kind Regards, The Aspire Team

Posted 6 years ago

“Very understaffed! 1 lady worn out trying to do everything alone, i almost got behind the bar to give her a hand!!!”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

Dear Tracey, Thank you for taking the time to review us at Liverpool. I am sorry that on this occasion there was a staff shortage, the lounge manager has put measures into place to ensure this does not happen again. Kind Regards, The Aspire Team

Posted 6 years ago

“Disappointed in standard of lounge. Tables not cleared away - atmosphere was more of a school canteen than an Executive Lounge. also that Liverpool Aspire did not have toilet facilities - you had to leave the lounge to find nearest toilets. amount and Choice of food available was very poor. Sunday 25th November”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

Dear Guest, Thank you for talking the time to leave your review. Im sorry to see that you were not satisfied with your visit. Will pass on your comments regarding table clearing unfortunately we are unable to have toilets within the lounge but they are just a short walk away within the main terminal. We do hope to see you in one of our lounges again soon. Kind Regards, Executive Lounges Team

Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews