Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

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Executive Lounges 5 star review on 9th April 2024

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Executive Lounges 5 star review on 10th December 2021

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Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We use Aspire Lounge in Edinburgh twice a year as a family, it has always been excellent, and we look forward to this being the start of our holiday. We were very disappointed this time, although food was good, and plentiful, we had to wait on cutlery, then knives came out and no forks! Had to wait at least 10mins for a drink ,despite ringing the bell, then there were no glasses!! Tables were not cleared, table beside us was not cleared the whole time we were in! Disappointed.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Dear Vicky, Thank you for taking the time to review us here at Aspire. I am sorry to hear on this occasion you did not enjoy your stay at the lounge and I will be passing on all of your comments so that lounge manager can make immediate improvements. I want to assure you this is not the usual standard and do hope you will visit us again in order to experience the lounge at its usual high standard and leave with a better view of the lounge. Kind Regards, The Aspire Team

Posted 6 years ago

“Visited Aspire Lounge Bristol 1.20 pm on Saturday 12th January 2019. Pulled beef risotto looked awful, very dry and unappetising. Soup container virtually empty and dried up again! Complained to manager, no apology. Pasta and soup arrived 20 minutes later. There used to be plenty of newspapers, not now. Mainly magazines. Signage at Bristol for Aspire sends you round a complete loop ending up near where you started above duty free. Disappointing.”

Helpful Report

(Bristol Airport Lounge) - Posted 6 years ago

Dear Allan, Thank you for taking the time to review us here at Bristol. I am sorry to hear that on this occasion you did not enjoy your stay with us. Staff work hard to replenish the food offering when needed however there can be a short delay if the lounge is busy. I am sorry to hear the food was not to your taste and I will certainly pass your feedback onto the food and beverage manager to make the necessary improvements. We do hope you will visit us again to experience us at the usual high standard and leave with a better view of the lounge. Best Regards, The Aspire Team

Posted 6 years ago

“After using the escape lounge over the last couple of times that we have been to Manchester Airport terminal 1 we decided that we would try the Aspire lounge again, and to be honest my self and. My wife felt very let down. Upon arrival we found somewhere to sit and got a drink, as we had been travelling a couple of hours to the airport we were peckish and fancied a sandwich. To our shock there were no sandwiches but a small salad bar with ham cheese salad ect, but there was no bread or barns available all there was , was stain small brown soup rolls. There was no selection of crisps or nuts that we had become acostomed too using your competitor i.e. Escape lounge. We were asked by a member of your staff if everything was OK to which we explained our disappointment, and she made us a ham sandwich, to which we was very grateful. Your staff were very at-tentative. I feel that our experience was not the best and felt vey disappointed.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Hi Alan, Thank you for leaving your feedback. Unfortunately we do not offer sandwiches, we offer 2 hot dishes, soup, salads cheeseboard and other snacks and treats such as cakes flapjacks fresh fruit etc. I am sorry to see our offering was not to your taste however I am glad to see staff did make a sandwich on request. Kind Regards, Executive Lounges Team

Posted 6 years ago

“Tables left with dirty crockery we had to clear one in order to sit down. Staff seemed a bit lost and not very helpful, lack of training? Overall impression was grubby, uninteresting place. Good advertised not available. Toilets clean. First time we've used this lounge area and unlikely to go back. So depressing.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

Dear Linda, Thank you for taking the time to leave your feedback. I am sorry to see the experience you describe and I will forward all of your comments over to the lounge manager for review and so issues can be addressed. If you would like to discuss your experience with us in further detail please email customerrelations@executivelounges.com Kind Regards, Executive Lounges Team

Posted 6 years ago

“Not worth the money at all. Bery hard to find a seat and being gluten free (celiac) and vegetarian very little to eat. Will not use again”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 6 years ago

Dear Kate, Thank you for taking the time to leave your feedback. Im sorry to see that the offering was not suitable for you and I will be sure to pass on your comments for review. Kind Regards, Executive Lounges Team

Posted 6 years ago

“First time I have used the executive lounge to be honest ; less than impressed. Surprisingly poor choice of food - mushroom pasta or nothing, uncomfortable seats and slow service - will not be back.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear John, Thank you for leaving your feedback. We do offer 2 hot dishes a pasta dish and a rice dish we also offer soup salads, cheeseboard, fruit, cakes, flapjacks, brownies etc however I am sorry to see this was not to your taste and will pass on your feedback for review. Kind Regards, Executive Lounges Team

Posted 6 years ago

“Very cramped, no seating and the food choice was rubbish. I would not recommend it unless it was free! Sorry bad first experience”

Helpful Report

(Bristol AspirePlus) - Posted 6 years ago

Dear Guest, Thank you for contacting us. I am sorry that our food offering was not to your taste on this occasion, I will pass your comments on for review. Kind Regards, Executive Lounges Team

Posted 6 years ago

“Have used the lounge a few times before and enjoyed it but the last time I found it was not as good. The food was not very nice and very slow at getting it replenished. Would have to think seriously about using it again.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Dear Audrey, Thank you for taking the time to leave your feedback. Im sorry to see that this visit was not as enjoyable as previous visits, I will pass on your comments to ensure any issues such as replenishment times are addressed. Kind Regards, Executive Lounges Team

Posted 6 years ago

“Very disappointing and not worth the money. When we arrived there was no where to sit and we had to share a table. Breakfast was mediocre at best and the alcohol was limited to the basic spirits, beer and wine. For the price I do not believe it was worth it.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Tracey, Thank you for taking the time to leave your feedback. Im sorry to see seats were limited on your recent trip, our Manchester terminal 2 lounge does get busy in the mornings however we have now put improved measures in place which mean there will be more space available in the lounge. I will pass on your comments regarding our refreshments for review. Kind Regards, Executive Lounges Team

Posted 6 years ago

“Disappointing. Quality cooked breakfast poor. Extra charge Prosecco. Would not go again. Friendly staff.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Dear Guest, Thank you for taking the time to leave your feedback. Prosecco is available at an additional cost as advertised online, I am sorry to see the breakfast was not to your taste will pass on your feedback regarding this. Kind Regards, Executive Lounges Team

Posted 6 years ago

“Food was poor. Hot food cold and sandwiches stale”

Helpful Report

(Aspire Aphrodite Lounge) - Posted 6 years ago

Dear Margaret, Thank you for your feedback. I will pass this on to the lounge so your comments can be reviewed and addressed. Kind Regards, Executive Lounges Team

Posted 6 years ago

“Was nice to have somewhere quiet to sit but lounge was about to shut which I wasn’t made aware of when I paid to book. There was virtually nothing there and although the staff was very friendly it was nowhere near value for money so I wouldn’t use again.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 6 years ago

Dear Guest, Thank you for your review on your recent visit with us. We are disappointed to hear you would not use our facilities again, I can see from the booking system that the booking was made online and a box appeared advising the lounge does close at 21:00. We hope you do visit us again to be able to experience our lounge for the full duration. Kind regards The Aspire Team

Posted 6 years ago

“Although I had complimentary admission because of a previous complaint , I’m sorry to say I wasn’t impressed .We were the 1st in the Lounge 4/00 am Friday 4th . The food was barely warm ,they had forgotten to switch the coffee machine on . I asked if they had bread for toast and was advised they had neither.Having previously visited the Virgin V room I’m afraid there was no comparison.I won’t be waisting my time or money to be disappointed again. Ann Wright”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Ann, Thank you for your review on your recent visit with us. We are very disappointed to hear of your comments. The food is freshly cooked and prepared in the morning and a lot of our customers really enjoy our breakfast. I will certainly pass your comments on to the lounge manager to feed this back to the team. Kind regards The Aspire Team

Posted 6 years ago

“Very small lounge, only one coffee machine working, I will not be returning to this lounge.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

Dear Guest, Thank you for taking the time to leave your feedback. Im sorry to see one coffee machine was not working however we do have another one you can use. Kind Regards, Executive Lounges Team

Posted 6 years ago

“Disappointed with this visit. Arrived at 7am to find.. 1. Quiet area cordoned off (it did open later ) 2. Poor choice of food for breakfast time. No fresh pastries or breakfast brrads ( pain au chocolat, danish) 3. Three hot lamp areas with bacon. Sausage etc. Not everyone wants fried food at 5hat time. 4. By 7.30, Lounge filling up so quiet area opened. Doubt whether I will use this lounge again, although I have 4 loyalty stamps. Not worth £20 admission”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Dear Guest, Thank you for taking the time to leave your feedback Im sorry to see the breakfast was not to your taste, I will pass on your comments for review for when we look to make improvements to our menu. Kind Regards, Executive Lounges Team

Posted 6 years ago

“We did advise ‘gluten free diet’ for myself and partner. Eventually a couple of pieces of bread arrived - the choice was only bacon or scrambled egg, we were not advised previously that no food such as omelette or fish could be cooked any longer. There was no fruit offered except a banana which looked battered, no gluten free sausage, tomatoes mushrooms or cakes were available for us. We then asked for a proseco only to be asked to pay !! Very very disappointing. Seating was very cramped, taking into account it was Christmas weekend, we moved seats into a more comfortable seating area- only to be asked to move as a large group were due to arrive. Outrageous we all pay to be seated where we wish. For ourselves a complete waste of money. We have used airport lounges previously and have been very satisfied.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Ken, Thank you for taking the time to leave your feedback Whilst we do offer breakfast items suitable for gluten free such as bacon, egg we do not offer specific alternatives such as gluten free sausages im afraid. Im sorry that you were asked to move seats, I will forward your comments regarding this to the lounge manager Kind Regards, Executive Lounges Team

Posted 6 years ago

“hot food was extremely poor quality and a lack of variety and it would appear that it is mainly for drinkers . If all you want is a drink then its ok but if you want good food don't bother to go in here”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Dear Alan, Thank you for taking the time to leave your feedback. We do offer 2 hot dishes, soup, salads, cheeseboard and other snacks and treats however I am sorry to see the food offering was not to your taste. Kind Regards, Executive Lounges Team

Posted 6 years ago

“Very disappointed when we visited on 5th January. Struggled to find seats, hardly any food, drinks service was atrocious with arrogant bar staff.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Hi Deborah, Thank you for taking the time to leave your feedback. I am sorry to see the experience you describe and I will forward your comments to the lounge manager so these issues can be addressed. I can confirm we have put more advanced capacity checks in place which means there will be more free seats in the lounge at all times. Kind Regards, Executive Lounges Team

Posted 6 years ago

“Very disappointing. The choice of food ie morning was not worth the money we paid.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Dear Guest, Thank you for taking the time to leave your feedback. Im sorry to see the breakfast offering was not to your taste, we generally receive great feedback on our breakfast however I will pass your comments on for review. Kind Regards, Executive Lounges Team

Posted 6 years ago

“Although the decor, ambience, food, drinks service and the service staff were good, the issue that dragged my rating down to "poor" was the toilets. Frankly, they were filthy and totally unacceptable !!!”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

Dear Patrick, Thank you for taking the time to review us here at Aspire. I am sorry to hear this, I will certainly pass your comments onto the lounge manager to make immediate improvements. I can assure you this is not the usual standard and staff would have been happy to resolve any issues you had on the day. Kind Regards, The Aspire Team

Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews