Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

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Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 5 star review on 24th November 2021

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218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Breakfast was a big disappointment. We were looking forward to a full English but all that was on offer was bacon sausage and beans. We arrived at 8am and an hour later it was just sausage and beans.”

Helpful Report

(Bristol Airport Lounge) - Posted 6 years ago

“Took a while to check in. One person on desk for large volume of people. Told where to sit. Limited availability of food not enough food for the volume of people. At times no hot food.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

“The Gatwick lounge seemed to operate at the bare minimum of what a lounge could be: 1) The reception host was morose and unwelcoming. (The drink servers were pleasant, however.) 2) The variety of foods offered for breakfast was limited and of average-at-best quality. A bowl of fruit was never replenished in the two hours I was there. 3) Most tables were in need of a need of a good wiping down with cleaner. 4) The WiFi was virtually useless and the host told me to log into the wifi of the lounge next door. 5) The beer selection ought to include at least one or two of London's many craft beers. All in all, lots of room for improvement.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

“After reading reviews about this lounge, decided to make a booking for the Aspire Lounge. I think “Aspire” is the operative word here. They should Aspire to do better! The MCC. Was good. The food was abismal. The carpets are filthy. Quite honestly it was not worth the money!”

Helpful Report

(Aspire Lounge - O R Tambo International Airport) - Posted 6 years ago

“The breakfast offering at T1 Manchester was disgusting. Poor quality and cold. The child-free area was not child-free. Staff pleasant and helpful. Zurich lounge was much better.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“We have used the suite in Manchester before we used Liverpool and it did not compare despite it being the same cost. Small selection of food and added cost for prosecco which is included in Manchester. Don’t think we would use the Liverpool Aspire again. Quite disappointed.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

“We had paid additional to go in Aspire Plus and I feel it was a total waste of money. It was very cramped and the tables are set too high against chair to make it easy or comfortable to eat. It was advertised to have Tanqueray Gin - didn’t exist and altogether not a very pleasant experience!”

Helpful Report

(Newcastle Aspire Plus) - Posted 6 years ago

“Rude staff not much choice had to wait for the food had to wait to get a drink.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“On arrival we were on the list at 4.30 not 7am as requested. We were admitted eventually. It was cramped and busy while the Singapore section was roped off and empty while we were there. Very disappointed, not a relaxed start to our holiday at all.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“The worst lounge at Edinburgh airport. Won’t book again, only booked because No1 lounge was being refurbished.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“When we arrived at the lounge, it was over crowded and couldn’t find anywhere to sit! I thought that there should be enough seating for the No of tickets sold! Also the food that was available was very poor! Very disappointed and not a great start to our holiday.”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

“All the Executive Lounges were rather hard to find, this was Manchester, and felt to be tucked away at the back of the general Departure Lounge - which, by the way, involved a long IKEA-like trek through Duty Free before you came across anything worthwhile. Of the six Executive Lounges on offer, Aspire was the second worst. Emirates was the best. What was wrong with Aspire ? A thin buffet breakfast (slightly lower than the standard for such things as set by Premier Inn), a "tired" look to the place and shared lavatories that needed cleaning.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“Not up to the usual standard sadly, we arrived about 9:30 no bacon available, only 2 sausage and no forks! I've always been happy with this lounge but it feels like standards are not being maintained.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 6 years ago

“A group of four oafish men spoiled the visit by being allowed to shout and swear loudly for most of our time there. We don't expect this from a so called executive lounge. I will be telling others about our experience. Peter Syred.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 6 years ago

“Very little food out. Lounge not full but it took a while to replenish. Victoria sponge cake centre was frozen. No one at the bar and now bottled beers are behind it, this was unfortunate. Still clean and tidy but not up to the same standard as when we visited 10 months ago”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 6 years ago

“Well positioned for the gate but a very disappointing visit. Very small, no windows / views with very limited food options. Morning visit, hot food available was bacon sausage and scrambled egg all three were just warm,the egg if dropped would have bounced. This lounge fell considerably short of usual standards. We probably wouldnt book again.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

“Not a good day when I was there as the kitchen was not working to full capacity.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Dear Guest, Thank you for your review on your recent visit with us. We are sorry that there was a slight delay in food coming our of the kitchen as the team had an appliance failure on the morning of your visit. The team worked very hard to ensure food was replenished quickly and we had great feedback about how well they dealt with the service. We hope your visit is a much better one. Kind regards The Aspire Team

Posted 6 years ago

“Helpful staff but was food on the floor. Food was also poor”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

“No charging points didnt have our booking despite email confirmation”

Helpful Report

(Geneva Swissport Horizon Lounge) - Posted 6 years ago

“Aprire Lounge Schiphol 18 January 2019 18.30 - the food was very poor in quality and choice. There was a pasta dish which had gone cold, the Mushroom soup tasted like it was tinned. Choice of soft drinks was minimal. Very poor value for money. We definitely won't be using the Aspire Lounge again: we'd have been better off sitting in Starbucks downstairs!”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews