Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

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Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second Visit to the Aspire Lounge Cork. First Visit was great. This Visit not so good. I arrived at approx 08:30am. The breakfast looked like it had been there since 05:00am, Sausages were cold and hard, and the most worrying thing was, the baps that they had on display were green with mould ( They must have been days old ). Would be a good idea to introduce a toaster. €25 for mouldy baps and awful hot breakfast!!! Would I go again, probably not. For €25 at 08:30am I can get a much better breakfast 10 feet away in the bar”

Helpful Report

(Cork Aspire Lounge) - Posted 6 years ago

Hi Paul, Thank you for taking the time to leave your feedback. I will forward your comments over to the lounge for review and to be addressed Kind Regards Executive Lounges Team

Posted 6 years ago

“Short staffed. T cakes stale, salad bowl nearly empty unless you wanted lettuce, no crisps, no bitter or cider and the only meat was smoked ham.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

“As a frequent flyer with Emirates for my work, I've done a lot of Business/First class lounge. This one was disappointing, before booking it, I knew it will not be like the one I did before, but once inside, they are very little choice of food, only a small arena in the lounge.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 6 years ago

“Lounge was over subscribed and very busy. Food on offer was abysmal. A bowl of white rice and some mac and cheese were the offerings of hot food. It took an hour in the lounge for them to then bring out a tray of vegetable curry to accompany the rice. Very poor! Worst lounge I’ve been in.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“Have stayed in this lounge previously so decided to book again after that experience as staff were attentive and there was comfy seating. We will not book this lounge again unless all others where unavailable. Comfy seating has now been reserved for Singapore airlines customers, hence we sat at tables like in a cafe on not very relaxing chairs. The choice of food was ok but didn’t look that great for breakfast and the staff had to be looked for to serve drinks from the bar by every customer in the room. Tables where cleared quickly but most of the time staff spent chatting to each other at the reception desk.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“I didn’t receive any warm welcome, I arrived to Tshegofatso, I greeted her and she didn’t pay any attention to me. Gugulethu had to step in, to welcome me.”

Helpful Report

(Aspire Lounge - O R Tambo International Airport) - Posted 6 years ago

“Staff very helpful but food and drink on offer wasn’t very good compared to Manchester.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

Dear Guest, Thank you for your review, We offer the same menu as Manchester at Liverpool, I am sorry on this occasion it was not to taste. Many Thanks The Aspire Team

Posted 6 years ago

“The irony of being offered a free bottle of champagne in return for my review is explained below. This review would have been lower had it not been for the waiter, Melo. His ‘can-do’ attitude and his spirit in adversity was to be admired. I had pre-ordered a bottle of champagne which wasn’t available on arrival. Melo did try and tempt us with quantity (2 bottles of Prosecco) but we wanted the quality. So 9 days ago I requested a refund and I still haven’t had a response or even acknowledgement of my request. The place was jam-packed and, despite Melo’s attempts, it didn’t still quite feel like the special start we were hoping for. A lack of ice, small glasses and short of food options all means I expect, with the choice of lounges on offer, I’ll be trying a different one next time.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

Dear Nick, Thank you for your review. I will certainly pass your comments onto Melo, all complaints are acknowledged within 5 working days and usually investigating within 7. Our full drinks menu is available as well as our food menu regularly replenished through out the day. Many Thanks The Aspire Team

Posted 6 years ago

“Staff friendly and helpful and lounge very clean. The quality and selection of food was quite poor at lunchtime only a pasta dish or vegetable curry. Selection of drinks - hot, cold and alcoholic was great. The views are good.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Dear Guest, Thank you for your feedback and reviewing us here at Manchester Terminal 1. I am sorry to hear you did not enjoy the food menu on offer , our menu usually receives positive feedback so I will be sure to pass this onto the food and beverage manager. Many Thanks The Aspire Team

Posted 6 years ago

“This is the second time we have used Aspire Lounges the first was in Terminal 2 and this time 19th October in 5. 1. The staff generally unwecloming. 2.. We were supposed to be booked for 12pm and they had us booked for 9am. 3. We were messed around for at least 15 minutes.we had the letter from for company and it just was all wrong. 4. You ask for a reveiw andwhen you try to access it it gives you all the lounges every where. 5. It was not easy to find a space. Not a pleasent experieince.”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

Hi Sally-Ann Thank you for taking the time to review us at Heathrow Terminal 5. I am sorry to hear you did not enjoy your visit to to the lounge, i will certainly pass your comments onto the lounge manager. I can assure you this is not the usual standard and I hope you choose to visit us again and leave with a better view of the lounge. Many Thanks The Aspire Team

Posted 6 years ago

“Limited food, absolutely packed and the reception was still taking payment for more people to enter. Plenty of drink but with poor staff customer care. Not worth the money! Go to Pret a Manager instead.”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

Dear Gareth, Thank you for your review, the lounge can get busy on peak days at the airport however I would like to reassure you that we never book over capacity. Many Thanks The Aspire Team

Posted 6 years ago

“not much choice of food and the room was way too hot to be comfortable”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 6 years ago

“Basic sandwiches and soup was not hot enough. Nothing unique to make me go back. Better selection of food etc outside the lounge.”

Helpful Report

(Glasgow Airport Lounge) - Posted 6 years ago

“Staff not very friendly no cutlery I was stood at bar waiting to be served staff just walked by ignoring me until I asked for some service. A member of staff really off with one of my friends not much choice in food. Tables and floors dirty covered in food. We will not be using executive lounges again nicer in public bars.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

“Nice ambience but the food selection is small. It would be great if there were more to select in the food.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

“Was very disappointed that I wasn’t able to take advantage of the complimentary alcohol. I am unable to drink diet or no sugar mixers as allergic to sacerin. I really feel all options should be available. I have never had an issue when visiting No1 lounge or aspire Lounge in stansted.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“This is definitely not worth the £70 paid for it. The breakfast and drink choices were poor and one staff member in particular was very rude and unprofessional. She was filling up machines etc and moaning about how people left mugs and when asked questions by clients was blunt and not helpful. She also argued with colleagues while out on the service floor - not what I would expect from an executive service lounge. Will not be using again. The only positive I can offer is that the lady who manned reception was lovely.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 6 years ago

“Hot food was overcooked and bland. Stale scones & bread rolls. Tables and food area had dirty plates/cups/glasses with rubbish and food waste left in piles waiting to be cleared away. Cold food area was mixed in with each other. Appeared to be not enough staff.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

“For 26.99 per person I would expect better. From the start of booking it was difficult as I was booking for 7 people. Had a Groupon voucher for money off but they said it would not work! Then I was told someone would contact me... Someone did 3 days later after i emailed to complain but then it was still difficult as the online chat kept freezing and cutting off (3 times). Eventually i was booked up....We went around breakfast time, sausages were nice but most of the food had ran out, coffee was ok. Pastries were bland but there was a choice of cereal too. Drinks wise... very limited choice! No cider and no flavoured gin :( They did have the normal vodka rum larger wine etc... so more choice is definitely needed. Toilets were dirty and not up to scratch. Bar staff were nice however it took approx an hour before anyone cleared our table... 7 adults plates, glasses and cups! Many staff walked past and did not come to clean it so we ended up moving the items to another unused table near us. Would not book again”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“Very crowded at the time we visited - uncomfortably so. We had booked online and the receptionist found us wandering around and looking for a seat and took us to a reserved area.. Staff at the bar were busy, food uninspiring.”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews