Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleasent experience after a long journey”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Nice, but with the covid measures, breakfast was quite limited which was a bit disappointing, albeit understandable.”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“Usually a really good start to any holiday however during the current climate of covid this is not the case. Food was still really good however for the cost of £32 only being able to have 3 half beers does not provide value for money.”

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(Liverpool Aspire Lounge) - Posted 5 years ago

“Loved our experience in the lounge, felt safe and the staff were very helpful.”

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(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Dreadful. We booked online for 26th August from 15.1 5 to 17.30 arrived at lounge to be told they shut at 17.00 this was not on the website at all so I paid 100 plus for 4 people for just over an hour absolutely disgusting not a pleasant experience really angry total mess don't blame covid you should be making this clear on the website”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“Totally disappointed with the service. Limited drinks and food. Will not be using you again.i felt I had been ripped off.also told everyone I know who uses you not to bother booking a vip.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“Absolutely excellent service and facilities, very well handled under the current situation. Staff went above and beyond to cater for my children and a lower fat option for me (trying to be good, even on holiday). Would normally book into No1 lounge but they were closed, and actually I think next time we fly from Birmingham I will choose Aspire.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“I normally use the Clubroom but I couldn't get a booking. I actually bought the ticket as a treat for a friend and he absolutely loved it! It was his first time and I preordered him a Blackbird cocktail, which he loved! He'd do it again, he said”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Really good. The C19 restrictions were well managed - and we felt quote safe. The selection of buffet food was 'not as usual' - although it was a very good attempt. My daughter a vegetarian was a little disappointed in her selection.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Unfortunately due to the fact of the busy pass control and all specific time issues I got No time to visit your lounge and get any enjoyed food so far. Hope next time I will join your lovely lounge and get some mill for my money. I understood that during this specific time all arrangements are very difficult to point out but could be better at least give us some food to take away to eat it on board. Best regards”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 5 years ago

“Covid times. But found staff unhelpful, bacon rolls were cold. Not worth the money we paid.”

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(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Only 3 people in so staff managed well”

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(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Staff as usual, really friendly and helpful. Food selection was not to the usual standard, but I understand we all have to sacrifice a little during this Pandemic . I enjoy the Edinburgh lounges, the atmosphere and staff gives that extra boost .”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Although it was covid year we felt very safe in your lounge at Luton airport really helped especially with 2 young children . Your safe were very helpful many thanks Clare”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“Comfortable lounge but choice and quality of food let it down.”

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(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“The lounge at London Luton offers a great selection of drinks and snacks. We also enjoyed the breakfast that was on offer which was hot, fresh and tasty. There are plenty of separate areas if you’re looking for a quiet space for some sanctuary, spa and showers. You really feel you receive a luxury service for a low price.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“Okay but felt there could have been more plates etc instead of expecting people to eat off of napkins etc”

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(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Waste of money not enough food choice and slow service .cardiff airport much better value and experience.”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“The advert made it seem that with the current pandemic that the lounges would be geared more towards table service. I didn’t mind so much that I had to do self-service as that’s what you would typically expect but the advert did give off a different impression. Otherwise it was a comfortable visit, nice lounge but more charging points or charging pads would have been really useful.”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“We were quite late in booking in but the girl that eventually came to the reception was really miserable! It took us quite a time to book in (even though I had the details on my phone.) She obviously didn’t want to be in work that morning, but this was the start of our long awaited holiday! We have had 2 bad experiences in this lounge but was hoping the first was a one off. We definitely will not be booking a lounge for our next flight.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews