Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our visit this to the Espire Lounge at Amsterdam Air Port Schiphol was a disaster On August 23 on entering the lounge there was no choise of food except some old slalad dry bread and what they had was not fit to eat . For 60 euro's you would expect a proper meal or sandwiches but we were so dissapointed that we immediatly left and order food elswhere. I must say that last year was better but this year was truly a disaster. I hope you understand that paying that much for such poor quality is truly sad They should really do better in the future Kind regards”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 5 years ago

“Lovely food, relaxing atmosphere and excellent service, perfect start to our holiday, will definitely book again. ✈️😎🍾”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“Restricting alcohol to 3 drinks only and a reduced food buffet yet still charging full price is unacceptable. The food is of poor quality and so is the range of choice, it was very slow in being replenished. Only hot meat meal was mustard pork and mash. No pork in it and it was basically lukewarm slop. Nobody ate it after tasting it. Very poor value for money.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“I know that we're in a pandemic, but when booked I was advised the lounge opened at 4, we arrived at 4.15 and had to wait 45 minutes. You should really have advised your revised opening times. Onto the food. Pathetic. Your buffet was excellent in the past. I'm fully aware that this isn't currently a viable way to serve your food, but a choice of a DRY roll with either a couple of bits of dry bacon, or a halved sausage (NO butter!), then having to practically beg a sullen, disinterested member of your team for sauce to wet the horrible dry roll, is not an acceptable alternative. If I'd known just how poor our time with you was going to be, I definitely wouldn't have bothered. To be charging the same money for MUCH less isn't good. Sorry, I'm flying several times in the near future, I definitely will not be using your service until we're back to normal.”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“I was disappointed- in large part due to the changes that needed to be made due to covid but also because the WiFi was non-existent, the surroundings were drab and the staff were not particularly welcoming.”

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(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Very nice lounge and fantastic staff”

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(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Whilst I was very disappointed to be told it was a maximum of 3 drinks per person because of COVID19 the staff at Newcastle were simply amazing. Particularly the manager who was exceptional. Great stuff particularly as it was their first day of opening following the lockdown.”

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(Newcastle Airport Lounge) - Posted 5 years ago

“I had a brilliant stay when I was waiting on my flight I would really recommend it to other people and it was very comfortable to sit at and looking forward to go again”

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(Bristol Airport Lounge) - Posted 5 years ago

“Very safe and pleasant experience. Accepting that things are not going to be perfect in the current climate, I found it to be an enjoyable experience. It’s was very clean with helpful friendly staff.”

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(Liverpool Aspire Lounge) - Posted 5 years ago

“We were delayed on way to airport and only had literally 10 minutes in the lounge. However the food was basic, and not much choice. We knew it was a reduced menu due to the covid-19 situation but I wasn't impressed with the selection at all and it certainly wasn't worth the £55 or so we paid for 2 people. Disappointed.”

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(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Thought the lounge was to small and crowded.”

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(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Excellent service and chilled out area to relax before our flight.”

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(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Very relaxed atmosphere. Food was very limited and disappointing. Clean and stuff very helpful.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Good lounge with comfortable places to sit and work before the flight. Food was also good value for money. Highly recommend.”

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(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Very friendly staff. Despite virus restrictions we found the staff tone very helpful and made the experience a very pleasant one. I would highly recommend.”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“A very welcoming reception on arrival, bar team very prompt. Limited food in packages due to present situation. Obviously presentation was hard to achieve in a box! Over all great experience”

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(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Nice lounge good choice of food considering pandemic so overall very good would definitely book again in future”

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(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“As such the lounge met all my expectations. The only reason why I don't give it 5 starts is because of the time constraint. The pass that I bought only gave me access for 3 hours. If I needed more time I had to buy another full pass for 3 hours even though I only needed 1 additional hour. I have been to many different lounges before and I don't recall ever having had a time constraint before. It would be nice to know what the reason for the time limit is? Is it to ensure flow of people due to lack of space in the lounge or is it to limit peoples intake of food and drinks?”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 5 years ago

“Lovely service and an easy comfortable atmosphere. Just what you need at the start of your holidays!”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Lounge itself is reasonably comfortable, bar staff pleasant, the food quality was well below expectations. Very poor choice, awful packaging and so called “sausage roll” was not eatable ( must have been cooked long in advance and left in the hot cabinet for a very long time ) . As for snack selection ... there was none except some sweaty cheese wrapped in plastic and crackers . Very poor , BP petrol stations offer better and fresher choice .”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews