Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not pleased that the limit of drinks is 3 per passenger. Yes, it does say it in the small print when booking but cannot understand the reasoning. You will say because of Covid, even though there is No difference between 3 drinks and unlimited given there is a screen at the bar and we have to wear masks. If you are restricting the menu, this should be reflected in the price you charge. This smacks of trying to rip off customers all in the name of health. Used you a lot but will not be returning”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“Nice quiet area before flying. However I thought it was quite expensive for what was on offer. Understand re COVID-19 but then the price should also change”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

“Disabled access was good, seating was comfortable but the food was awful! It was not hot, very difficult to eat out of a box, no plate was offered and the staff weren't very helpful. Certainly was not value for money and covid-19 is no excuse! Very disappointing start to our holiday.”

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(Luton Aspire Airport Lounge) - Posted 6 years ago

“Poor. No baby high chair available and that was already in use. Meal/snacks inadequate. Lounge was crowded. Will not be using again.”

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(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

“Comfortable seating, not too crowded, decent range of food, good coffee machine, quiet fellow-travellers, centrally located.”

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(Amsterdam T2 Lounge 41) - Posted 6 years ago

“Excellent service at 4:30am. Friendly staff, food served on time in relaxing Surroundings”

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(Birmingham Aspire Airport Lounge) - Posted 6 years ago

“Worse experiance ever. No social distancing what so ever. Head office staff not interested when complained nor are the lounge staff. Food well dried up scones and food served in a box that looks like a cross between sick and dog food. Limited to three drinks in thimble glasses. Avoid at all costs. Use the no1 lounges. Much more better and worth the money”

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(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

“My holiday was cancelled and I forgot to cancel lounge so we didn’t get in at all.”

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(Glasgow Airport Lounge) - Posted 6 years ago

“the buffet choice was acceptable the hot food choice was only ok if you are vegan bar and staff all good but everybody was moaning about the hot food choice know it is difficult but maybe a change of chef should be considered if they only prepare these types of dishes”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

“Very much enjoyed our stay in the lounge. Plenty of space for everyone, comfortable seating and the reduced COVID menu of wrapped breakfast meals was good.”

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(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

“I’m sorry to say I was very disappointed the food was terrible it certainly was not worth the money”

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(Edinburgh Airport Aspire Lounge - New) - Posted 6 years ago

“It was the first time we used the Lounge because of the Covid Situation and we probably wont use it again. first of all it was tiny and wasn't very plush as we had expected. Our meal came in a paper box like on the aeroplane which was just awful and it was teeny with not much choice. The beverages were quite limited and served in bottles. I expected proper plates and cutlery... it just wasn't worth the money we paid. you even had to leave the lounge to use the toilets which kind of defeated the object of using it in the first place! The member of staff on the meet and greet reception didnt have much of a personality either - not very friendly. Our waitress was lovely though. Wont book this one next time - the other lounge that was closed looked much more spacious and nicer.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 6 years ago

“I have to say I was very disappointed in the lounge this time. Apparently I should’ve got an email telling me of the limited service and food available but I did not. I paid £75 for my sister myself and my cousin and my other cousin paid her £25. And for my £75 all there was available was a small meal in a cardboard box and you were allowed to glasses of wine so I felt it to be very expensive and not worth it at all. However the girl who was serving us was really lovely and explained I should’ve got an email saying about the limited things available and she did give us a glass of Prosecco each but as I say for the £75 I paid it was really not worth it and I left disappointed thinking I wouldn’t use the lounge again on that basis sadly 😞”

Helpful Report

(Bristol Airport Lounge) - Posted 6 years ago

“Good selection of food. Comfortable surroundings and pleasant staff.”

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(Edinburgh Airport Aspire Lounge - New) - Posted 6 years ago

“Staff lovely, but the food was super basic. A sausage bap, with one sausage, no sauce and a microwaved soup which was cold. Wouldn’t use this lounge again if the others are open. Staff welcoming, polite and kind, thanks to them”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 6 years ago

“I found the lounge to be coping extremely well with the new.covid restrictions. The staff were beyond helpful and we will be using again.”

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(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

“Visited lounge in Edinburgh service and staff excellent as always Aware of need for changes due to Co Vid 19 but puzzled by no trays for carrying food bit tricky if you are travelling alone Also capped drink quota may be some reasoning behind it I never overindulge but found cap a bit restrictive”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 6 years ago

“Didn’t have our booking, not helpful receptionist. Very poor selection and quality of food. Would not recommend and will never use again. Poor value”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 6 years ago

“Enjoyed the lounge as the staff were very friendly,will definitely be back”

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(Edinburgh Airport Aspire Lounge - New) - Posted 6 years ago

“I understand that the current climate means things need to be different, but I disappointed with my first visit to the executive lounge. We flew to Dalaman on what was supposed to be our wedding day, so I booked the lounge as an experience for us to lighten the blow. As an NHS worker whose continued to work through the pandemic, I was pleased to see that I was able to get discount through holiday extras. However, when attempting to book through them, I was told the lounge was full. I checked directly through executive lounge website and was able to book but had to pay full price. We only spent 45 mins in the lounge as was called to the plane an hour before our flight. Wasn’t able to make full use of facilities, which weren’t great anyway. The lady behind the counter was very unhappy and difficult. The food was cold and we had to wait ages for it and the whole room was noisy. I won’t be booking again as I feel it was a total waste of £70. Could get the same experience for that money in the usual departure lounge.”

Helpful Report

(Bristol Airport Lounge) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews