Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a very pleasant experience. The staff were friendly, but the food was limited (as was the drink) and there was no fresh salad. In fact the choice of food was very poor for a vegetarian and/or someone who wants a healthy meal. It was good to have a quiet-ish place to sit but the "quiet" area was full of noisy groups of people. Probably not worth the money.”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“In these Covid times it certainly was a different experience than usual. The whole time in the lounge we felt safe and social distancing was observed and monitored by the lounge staff. Even with the restrictions put in place regarding the amount of drinks you could have the lounge is still a excellent way to start you truly needed vacation in these strange times.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“Used this lounge twice now both pre and post covid. Both experiences have been excellent. Was a little apprehensive flying with covid restriction in place but have to say the lounge was organised and everyone was wearing their masks when needed. Nice hot food delivered to our table and snacks available through out our stay. Things where replenished as fast as the staff could get it done and always followed by an apology for our wait although it was only a few min.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Greeted by pleasant staff, all new rules explained. All food was boxed but limited menu just now, had to wait for more food to be put out. Had wine which was nice enough. Good WiFi Everywhere clean, nice and relaxed, would definitely use again.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Staff were disorganised. Even taking COVID restrictions into account the food was very poor - almost inedible. Drink selection also poor. Tea and coffee tepid. Seating not very comfortable. Will not return.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Always use the lounge when ever I can. Appreciated the booking for 12 of us. Due to Covid it was very different by enjoyable all the same. The only negative was by the time some of us went to order our 2nd meal they had run out of bread rolls and a bacon and sausage in a box is not quite the same. Very helpful staff. Will be booking again.”

Helpful Report

(Birmingham Aspire Lounge [South]) - Posted 5 years ago

“Very disappointed with staff I was asked four times by the same lady if I had been checked in ..I was meant to feel like I had not paid I was extremely embarrassed & then angry ..I did say how do I have my cutlery if Iv not been checked in and when she finally Found the man who checked us in there was no apology ! I was very disappointed with the choice of drinks no barcardie no Baileys and a charge for Prosecco ! Also very poor selection of snacks Don’t think I will book again Iv had much better service with other companies”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Was great in the lounge despite cardboard box the breakfast was very good.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Professional staff and very friendly. Clean with ideal conditions. Absolutely recommend.”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“Not happy arrived woman on desk didn’t know what she was doing I paid and was not allowed in . I’m writing for full refund . A few people complained need sort them selves out at Liverpool Airport lounge”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“Having used your service many times, but not at Luton airport, we were very disappointed. We were served cold beer in a warm glass and was met with distain when I asked for a cold glass. The food was very poor. Was told we had to pay if we wanted prosecco, which we have never had to do it the past. Would probably not use again which is a shame as we have always found your services to ge excellent .”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“Table not cleaned, limits on drinks & the worst selection of food ever known in our experience of lounges. Executive lounges should refund our costs, please refund & make cheque payable to I Taylor.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Waited 10mins for someone to come and check us in. There was one person checking in and serving at the bar so when you wanted a drink you also had to wait 10mins minimum. Tables were not cleared so struggled finding somewhere to sit, ended up cleaning our own table and using hand sanitiser to sterilise the table top. Food variety was poor, veggie casserole and pork cider casserole which was too sweet, plus it was all lukewarm as it’s been sitting out on the side in boxes. I understand extra safety measures are taken into account for COVID-19 but it comes across that they’re using that as an excuse to provide a cheap and lazy service.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“Whilst it’s difficult time’s and safety measures in place were very good, 1 sausage cut in half on dry bun not great given probably only approx 12 people in lounge”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“As a nervous flyer, I prefer the peace and quiet of the Lounge. Its decoration is subtle and restful and there is plenty of comfortable seating. Despite the current Corona difficulties, it felt safe and there was still a good selection of food and drink. The whole experience was a very good start to our holiday and I would not hesitate to book again. This is not the first time we have used this Lounge and it will certainly not be the last. Well done!”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Luton Poor customer service also the way Heathrow and stansted offer free wine and decent food why would you pay to just sit and eat poor food”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“Lovely, relaxing stay in the Club Aspire Lounge Gatwick North Terminal on 3/9/2020. Very friendly and courteous staff, the lounge was very clean and all surfaces and tables were re-cleaned regularly. I had the Pork Casserole with mash and a conchiglie pesto salad, washed down with two glasses of a good white wine. I felt very safe and the staff were re-assuring, excellent service and I shall be back again next month!”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“I booked for 4 people on 22nd August £21.99 per person for 3rd September for 3 hours commencing 15.15 in the lounge. It was very disappointing to find on arrival at the airport that we could only check in 2 hours before flight so by the time we checked in and found that the lounge had been relocated in a different are of the airport. We were given no notification of the change therefore we only had roughly 1 hour and 30mins in the lounge despite having paid for the full 3 hours.”

Helpful Report

(Glasgow Airport Lounge) - Posted 5 years ago

“Not pleased that the limit of drinks is 3 per passenger. Yes, it does say it in the small print when booking but cannot understand the reasoning. You will say because of Covid, even though there is No difference between 3 drinks and unlimited given there is a screen at the bar and we have to wear masks. If you are restricting the menu, this should be reflected in the price you charge. This smacks of trying to rip off customers all in the name of health. Used you a lot but will not be returning”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Nice quiet area before flying. However I thought it was quite expensive for what was on offer. Understand re COVID-19 but then the price should also change”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews