Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Relaxing atmosphere, great staff and will definitely do this again Great value for money!”

Helpful Report

(Glasgow Airport Lounge) - Posted 6 years ago

Hi there Isabella Thank you for your review We are pleased to hear you enjoyed your visit and we will be sure to pass your feedback onto the team! We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 6 years ago

“Purchased a pass for my daughter and her partner as a 40th birthday treat. They tell me the service was hood and they would book again.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

Hi there Thank you for your review We are pleased to hear your daughter enjoyed your visit and we will be sure to pass your feedback onto the team! We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 6 years ago

“excellent selection and staff”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

Hi there Ian Thank you for your review We are pleased to hear you enjoyed your visit and we will be sure to pass your feedback onto the team! We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 6 years ago

“Value for your money the food and drinks were very good also nice relaxing atmosphere.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Hi there Dennis Thank you for your review We are pleased to hear you enjoyed your visit and we will be sure to pass your feedback onto the team! We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 6 years ago

“Food, drinks and staff were all very good with the lounge itself offering a relaxed environment away from the busy main terminal. We will definitely use the lounge again.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Hi there David Thank you for your review We are pleased to hear you enjoyed your visit and we will be sure to pass your feedback onto the team! We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 6 years ago

“Excellent value for money”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

Hi there Thank you for your review We are pleased to hear you enjoyed your visit and we will be sure to pass your feedback onto the team! We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 6 years ago

“The lounge on a whole was very good! Clean friendly environment, great staff my only criticism was that you didn't over any form of cider at the bar! This surprised me as cider is one of the biggest selling alcoholic beverages.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

Hi there Lindsey Thank you for your review We are pleased to hear you enjoyed your visit and we will be sure to pass your feedback onto the team! We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 6 years ago

“Very poor. No record of my booking on arrival. Once I had got in, there was no space to sit down with my family - single people were sitting in spaces designed for 4 people, and seeing as I had my wife and breastfeeding baby with me, that was a problem. When we did eventually sit down, it was on a disgusting sofa - covered in dust and mess.”

Executive Lounges 2 star review on 24th November 2019

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

Hi William We are very sorry to hear of the situation you faced at our T5 Aspire Lounge. This is not the type of service we strive to deliver. Please can you contact us on customerrelations@executivelounges.com so we can investigate this further for you Kind Regards The Aspire Team

Posted 6 years ago

“Service and quality of food is good. With the popularity of the longest space can be at a premium at certain periods. Could do with opening up more space.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 6 years ago

Hi there Tony Thank you for your review We are pleased to hear you enjoyed your visit and we will be sure to pass your feedback onto the team! We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 6 years ago

“The lounge was quiet busy initially 8am but it quietened down after 9. Nice choice of food and refreshments. You pay extra for alcohol. Staff were friendly I would recommend it if travelling from T2”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Hi Liam Thank you for taking the time to leave your review. All alcohol beverages with the exception of Prosecco and Champagne are included in the entry cost to the lounge. We are pleased to hear you enjoyed your visit and we look forward to welcoming you again. Kind Regards The Aspire Team

Posted 6 years ago

“A little hard to find seating at busy times. Although no problem with drinks if any kind, food was a little uninspiring”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

Hi Sarah Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at T5. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 6 years ago

“The staff were rather unfriendly- I had difficulty locating my email conformation and it lead to a long time at the desk. Rather than us confirming via our boarding passes, passports, names etc. they are insisted on keeping us the best of part of fifteen minutes at the desk. Otherwise, the staff was rather inattentive and unwelcoming- I would’ve appreciated a better welcome. I hope future experiences might be better.”

Helpful Report

(Cork Aspire Lounge) - Posted 6 years ago

Hi Louise Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at Cork. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 6 years ago

“Nice and clean, great friendly staff and a very good choice of food and drinks at breakfast. First time I have been and very impressed.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Hi there Steven Thank you for your review We are pleased to hear you enjoyed your visit and we will be sure to pass your feedback onto the team! We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 6 years ago

“Comfortable surroundings, good selection of food and drinks. Ideal start to a getaway!”

Helpful Report

(Bristol Airport Lounge) - Posted 6 years ago

Hi there Alison Thank you for your review We are pleased to hear you enjoyed your visit and we will be sure to pass your feedback onto the team! We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 6 years ago

“My original booking was booked direct for 3 people at T2 Manchester. Unfortunately one person was unable to travel and I had to cancel one place in the lounge. I did this by telephone and I found the process and the subsequent refund very efficiently handled.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Hi there Thank you for your review We are pleased to hear you enjoyed your visit and we will be sure to pass your feedback onto both the lounge and customer services team. We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 6 years ago

“very relacing good choice of food and drink time passes quickly”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Hi there John Thank you for your review We are pleased to hear you enjoyed your visit and we will be sure to pass your feedback onto the team! We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 6 years ago

“Great oasis of peace in cork airport starting with the lovely Aussie lady leading the staff. Nice selection of food and drink as well. Thank you”

Helpful Report

(Cork Aspire Lounge) - Posted 6 years ago

Hi there Christine Thank you for your review We are pleased to hear you enjoyed your visit and we will be sure to pass your feedback onto the team! We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 6 years ago

“Great experience very welcoming Staff very enjoyable”

Helpful Report

(Cork Aspire Lounge) - Posted 6 years ago

Hi there Deirdre Thank you for your review We are pleased to hear you enjoyed your visit and we will be sure to pass your feedback onto the team! We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 6 years ago

“I have used Bristol lounge on many occasions previously and have been very happy with the service and value for money. However this time was far from good, we arrived at around 10:45 and the majority of the food was either gone or very dry and unappealing. The food did not improve until the ' lunch' items arrived. When we first arrived the lounge was warm, however it suddenly become very cold, to the point we were wearing our coats while eating food. e moved seats in the hope it would be warmer elsewhere, however it was worse. On three different occasions I spoke with I spoke to different members of staff who assured me they were looking into the issue. On the fourth occasion I was fed up and asked to speak to the manager who was very apologetic and eventually sorted out the issue. This was a disappointing start to our holiday, and will question weather to use this service again. Regards David Howe”

Helpful Report

(Bristol Airport Lounge) - Posted 6 years ago

Hi David Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at Bristol. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 6 years ago

“It’s always a pleasure using the lounge. This is a comfortable area to relax before you have to travel, It almost feels like you’re not at the airport anymore. The downside to this visit was that the rice for the vegetarian option (vegetarian curry) was over cooked and therefore hard to eat, and there was no music to enjoy - just other people’s voices around you. The range of drinks are also great. I will be using the lounge from now on if I’m flying from Edinburgh.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Hi there Ross Thank you for your review We are pleased to hear you enjoyed your visit and we will be sure to pass your feedback onto the team! We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews