Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

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Executive Lounges 5 star review on 9th April 2024

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Executive Lounges 5 star review on 10th December 2021

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Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too busy when first arrived, very noisy, no one explained where everything was, not a great sekevtion of drinks, however food supplied was tasty. Not the quiet experience we were expecting unfortunately .”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

“Used the Aspire Lounge at Luton and was very impressed so booked the Aspire Lounge at Gatwick for my next trip. Unfortunately the Gatwick Aspire Lounge wasn't as good. No ordering off the menu and food ran out. Staff attitude when I asked if they could replenish was looking at their watch, saying yes then continuing their conversation. Will probably try another lounge at Gatwick next time.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“It was truly just okay. It was way overcrowded. We initially had a hard time finding a seat at all. The seating was not comfortable.”

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(London Heathrow Terminal 5) - Posted 5 years ago

“Staff could have been more welcoming.”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Long wait for restocking of hot food and staff quite abrupt and not very friendly. However the choice of hot cold foods and drinks were acceptable.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“This lounge was ok. Place was really busy and staff were struggling slightly to keep up with replacing food options. Seats aren't the most comfortable for a 2 hour sit.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 5 years ago

“I frequently travel through Dubai and always book this lounge. Either book myself or have someone book for me. Same way, I have booked the same lounge for my friends. I also made so many people to book this lounge. Everything is great but lately the food quality and variety has gone very low. All my friends and myself we travel frequently and we book this lounge and everybody have same thing to say. Please work on the variety and the quality of the food. Other than that everything is great. Will be sending someone next month and myself in Jan. Looking forward for better food this time. See you soon.”

Helpful Report

(Dubai Airport Lounge) - Posted 5 years ago

“Have used Aspire Edinburgh lounge on a number of occasions and been very pleased with visits This time was bit disappointing mainly because the hot food choices did not suit us ( pepper soup, veg curry ) Cheeses,cold meat and salad bar were as normal good choices Rarely eat scones or cake anyway Seemed to be over staffed at that time ( shift handover perhaps)...for customers it made accessing cold drinks / coffee machine a bit of a challenge with too many staff trying to do similar tasks of restocking etc All clean plates were hot from dishwasher and people were waving them in air to cool before putting cold cheese etc on Overall a fair experience and minor inconveniences which will not stop us using this lounge in future”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

“I found there wasnt a lot of options to choose from, the room and food was not very warm. Also not very comfortable seating area.”

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(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Have used the lounge several times however this time we were very disappointed with the lack of choice of food available”

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(Luton Aspire Airport Lounge) - Posted 5 years ago

“Food is acceptable but limited. We use this lounge for a quiet place to relax”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“Didn't have enough time in the lounge to get full benefit from it”

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(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“I've used this lounge twice before and found it OK for the price. On this occasion, it was crowded and it seemed that a number of people were being turned away. I had a booking and was fast tracked through reception, which was good. It was the end of the breakfast period and there was very limited food available. Once the lunch fare was laid out it was better. A poor start, but as things settled down it became acceptable given the reasonable price.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Very uncomfortable. Breakfast was ok.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“The staff were friendly but the food was under par for the price, limited plasma screens (1 I think?) and that had a run of the mill BBC day time show on that you couldn’t change. I didn’t see any magazines either and the side room was like a doctor’s waiting room. Poor for the price”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Very good value however one staff member not very friendly ,in an executive lounge service should be top class”

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(Cork Aspire Lounge) - Posted 5 years ago

“On my last visit the lounge was not as well stocked as it should be with lots of food items missing. There were too many staff members milling about doing nothing and the food was being cleared away by 8am. I was not impressed, will try one of the other lounges next time.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“My first time there for me. I thought choice of spirits was poor. Food fair. But good eat as much as you want. But from what I had been told by people who had been there previously and with me on the day ( 3 people) They where very disappointed. Environment comfortable”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“Had to wait 10 mins for soup despite asking twice. The lounge was not busy at this point. Hot dishes were almost the same so no real choice. We still enjoyed our time in the lounge as it is a very relaxing way to start a holiday”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

“Trouble was, the booking agent in UK didn't provide adequate directions to find it, failing to mention that it was up a flight of stairs, and nor did an off-duty member of reception (as I was to discover on actually arriving there) I spoke to by chance in the main concourse nearly an hour before finding it.”

Helpful Report

(Copenhagen Airport Lounge) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews